Natasha C.
Reviewer
5/5
The solution to be able to spend time in the garden with family & friends even in November!
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I ordered this patio heater on 24/09 and it arrived 15/10. Assembly was done by my Hubby on 18/10 who said it was pretty straightforward and this allowed us to enjoy an amazing evening that night with our neighbour in the garden enjoying a few drinks and chat and not breaking any Covid rules as we were able to sit outside - see first pic. We all remarked at how pretty the thing is when lit up and it really gave off a good heat - we are in Scotland and the nights are chilly here. We used it again on Friday 30/10 for a Halloween party for 10 kids - again, not breaking any Covid rules as we were outside all night. My niece was wearing shorts that night as part of her Halloween outfit as you will see from pic 2 but never complained of the cold once as we had the patio heater on. After the party, Hubby and I moved the heater to a corner of the garden and covered it with the protective cover it comes with. Unfortunately, Storm Aiden and Hurricane Zeta hit on Saturday 31/10 and to my horror was strong enough to knock our beloved heater over and of course the glass tube has smashed. I contacted Burrowmount on Saturday afternoon and explained our predicament and spoke to a lovely guy who said in view of the fact we've only had it a couple of weeks he would send us a replacement tube for free. Amazing Customer Service! And it is due to arrive in time for a wee fireworks get together I'm having in the garden on 5th November so there will be happy and warm kids once again. I've also since purchased bungee cords so this will now always be tethered when not in use to avoid it toppling ever again - lesson learnt!
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3 years ago
TF
Reviewer
4/5
Great for heavy duty work. Commercial.
I bought this when I set my garden business ...
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up 5/6 years ago. Its outlast a few other machines. Good on fuel. Plenty of attachments. Only just packed in this year. 2022. And I didnt treat it very well.Extention poles / Reach for hedge cutter is great, if your not strong it will be hard to handle at full length.The power of the Bu-ko, ive had 2 different makes just this year none have matched the Bu-ko in the slightest for power. Also just realised how little vibration / feedback you get of the bu-ko as well, compared to others I have.Bad side of it is, the plastic casings / handle , button are cheap and not great. Also the goggles, earmuffs are nasty. After a while the ruber feeders / supports inside the poles that fix the metal rotating bar in place, start to move or twist making it hard to fix them onto the machine / putting other extention poles together.Would I buy again, yes in hindsight. For price its great. Just would be nice if they matched the quality of the engine power with better fixings, casings, plastics etc.Ferrari engine, fiat panda shell.
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3 years ago
Andrew H
Reviewer
5/5
Quality product, 2 pairs of hands to assemble, but well worth it!
Item arrived a fe...
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w days early, excellent communication.Very well packaged, most parts had their own protective packaging.A little tricky to put together alone, so I would recommend a helping pair of hands at the latter stages.Very well made, all holes and fittings lined up perfectly. Very satisfying when you don't have to force screws and bolts in from different angles!The finished product is excellent, great value for money in my opinion. I have read several reviews that say they have had to order replacement quartz tube after their heater blew over in high winds and the glass smashed. I have used a black bungee cord which I wrap round the heater and tether it to my wall when not in use.Overall 5* all the way!!
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3 years ago
Dale Edwards
Reviewer
4/5
Hard to assemble but looks good at the end
Just as everyone else states regarding e...
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recting the heater it took me around I'd say the 5 hour mark as many of the instructions are in my opinion missing or in the wrong order.The heat output is good and does look pretty classy. I would recommend this heater as it does a Good job, I'm no novice at putting bits together but this was a challenge, I'd give plenty of time
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3 years ago
Sean
Reviewer
5/5
Useful bit of Kit
I wish I bought this earlier works well and saves so much time.Th...
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is came with tool kit spares etc.This is powerful and be careful if you hit a root it will grab and spin as all these tools do, cut the root out and carries on.. it makes very light work of digging 800mm holes and will save you a small fortune on post fix keeping a clean tidy post hole.Customer services are one of the best I have ever dealt with! sorted a small issue immediately and send replacement for a delivery damaged item which I received next day,, Thanks guys!
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3 years ago
fozzo
Reviewer
5/5
Great Customer Service
Bought two of these units and extremely happy. One of them b...
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lew over in the recent storm and have ordered replacement glass tube from Burrowmount. Arrived promptly and received a phone call from them asking if all ok. Would have no hesitation in recommending them as the customer service was exemplary.
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3 years ago
Miguel
Reviewer
5/5
Corrijo: Anclajes de motor se despegaron en un año. PERO ME ENVÍAN LA PIEZA.
EDITO: ME...
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ENVIARON LA PIEZA A CASA SIN COSTE. BIEN HECHO.De los tres soportes que anclan el motor a la "mochila" (dos abajo y uno arriba), después de un año de uso, el de la parte superior se ha despegado sin más, la pieza de goma se ha separado de la de metal (ver fotos). A consecuencia de ello, el motor se "balancea" y arriesga a caer al suelo, por lo que no puede usarse, es peligroso. El producto sigue estando en garantía porque lo compré hace menos de dos años. ¿Cómo puedo hacer para solicitar sustitución o reparación en servicio técnico?
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3 years ago
MM
Reviewer
5/5
Efficiente fino a quando...
Soffiatura potente quindi efficiente ottimo rapporto quali...
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tà prezzoDevo rettificare la recensione in quanto oggi durante l'uso e dopo 15 giorni dall'acquisto il pulsante dell'acceleratore si è spezzato in due senza nessun motivo fatto con una plastica veramente scadente e non ho più la possibilità di utilizzare il soffiatore
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3 years ago
Frank Tschäpe
Reviewer
5/5
Die Lieferung ist unvollständig
Kann das Produkt nicht einsetzen
3 years ago
S1000rr
Reviewer
5/5
Trés bien
Trés bon produit, pour le prix, j'aimerai qu'il prenne un peu plus de tour, ...
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mais souffle trés bien, mieu que le styl de mon pere prévu pour les cantoniers.Plastiques de moins bonne qualité que le stil, mais on peut pas tout avoir, pour 2h00 non stop puis 15 min toutes les semaines, il fonctionne trés bien, je recommande. Facile à monter
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3 years ago
Mr MJ
Reviewer
4/5
3 years ago
bourgault
Reviewer
5/5
Client d'Amazon
Reviewer
5/5
Bon rapport qualité prix, correct.
Bon rapport qualité prix, correct.
3 years ago