WARRANTY – HOW ARE YOU COVERED?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
While we invest a great deal of time designing tools that are robust and made to a high standard, like all machines, at times they do fail and we like to make things straight forward and easy for you to understand.
Our one-year warranty was established so that you can really have faith in your purchase and by extension, us, as an established reputable manufacturer and seller of domestic tools and machinery.
We want you to be sure that if there is a problem you can speak to a UK-based team that will evaluate the problem and ascertain what can be done to get things resolved for you.
EXCLUSIONS
We are not able to extend this warranty to wear and tear parts. In order for this to be clear we have taken some examples from popular machines for easy reference. These include but are not limited to:
Two Stroke Garden Tools (including Brush Cutter, Multi Function Garden Tool, Earth Auger, Chainsaw)
- Recoil Starter, Bar, Chain, Spark Plug, Carburettor, Filters, Chain Catchers, Spool Heads / Cutting Blades, Blades
Four Stroke Engine Powered Machinery (Including Pressure Washers, Generators, Water Pumps)
- Recoil Starter, Hose, Lance, Nozzles, Plastic Connectors, Wheels, Air Filters, Exhausts.
Air-Compressor
- Quick Release Valve, Cowling,
Every effort is made to work pro-actively to provide a solution. When parts such as those given above are required to be purchased, we work hard to ensure that a stock is maintained in order to make them available to you via the product pages on the website. We will direct you to the link if your enquiry is by email or send it on if we speak by phone.
If they are not listed under spare parts, we may still be able to help and we shall endeavour to do so. Please do not hesitate to contact us should you need to discuss any aspect of your warranty. We are happy to do so.
MISUSE
Our warranty does not cover the damage incurred to a product during use. Examples include the product becoming damaged while in use and also being used incorrectly or against manufacturer recommendations.
We do however take great pride in our high level of customer care and will happily do what we can do assist you in getting up and running once more.
WHAT HAPPENS IF THERE IS A FAULT WITH YOUR MACHINE?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
LET US KNOW
Call one of our team or send us an email. We may ask for further information to understand the issue – this will be assessed by a member of the technical team
We may be able to solve the issue with some advice or by sending you a part.
PICK UP and DROP OFF
It may be that we need to get the item back for a repair or exchange. We try very hard to make this as hassle free as possible. We send you a pre-paid returns label so that you can return the item at no cost to yourself.
30 DAYS
If the issue has occurred in the first 30 days we will of course be able to recover your item and aside from a repair or replacement. However, there is a refund option at this point if the fault is evident upon return.
Our design team put a lot of thought and energy into our products to make sure that you have a tool or machine that is reliable and works perfectly, just as it should. If there is a fault, we work hard to ensure we get things resolved as speedily as possible.
COMMERCIAL USE
We need to make it clear that unless otherwise stated, given or implied we do not offer any warranty to products that are being used for hire or reward (Commercial Use).
ASSURED RESPONSE FROM A UK TEAM
We have a dedicated team at our Headquarters here in Louth Lincolnshire who are customer focussed and will always be happy to find the best solution for you. We do not expect you to have any issue at all of course, our machines are fully quality tested and assured which is no less than you’d expect from a company with a rising reputation for quality tools at a very favourable price-point. That’s a strong point, price, as we are sure you agree, but just as important is after sales service and a timely response if things aren’t quite as they should be. You can rely on us to respond when you need us.
zoe whitaker –
It’s fine for at home.
Amazon Customer –
Good hedge trimmer
Tony –
Easy to use could be lighter
Riley –
Excellent for cutting privet easy to use and pretty light
paul –
Good does the job
Enza –
Easy to use does the same as other machines in class. I had my mountfield stolen. Opted for this as cheaper version but same design and it does exactly what It should.
Tommy S –
Easily startedused for cutting back Rosa rugosa hedge that many years of neglect had left overgrown and unsightly.it cut with ease, even the thicker stems.A good bit of kit and very reasonably priced
One person found this helpful
mr g bajorski –
Fully tested now, seems to be working fine so far, decent build quality and value for money.The machine is a bit on a heavy side but for the price can definitely live with the extra weight vs much pricier machines.It’s cutting/trimming well sometimes it is not so smooth tho.
Wolfgang Löser –
Immer wieder
Peter Sweeney –
Great hedge cutter , what value for money , easy to use use , easy to start , cuts great , very nice people on customer service
Roy Holliday –
The weight of it
Winzig Herbert –
Die Ware ist Ok . Ich kann ohne Benutzung keine Bewertung abgeben .Ich lasse mich auch von keinem Verkäufer zu euner Bewertung drängenMfg
mark –
Good value for money done let the weight put you off you get use to the weight does the job used twice now British weather stopped play lol
A M STURGESS –
like every think about this model. cuts lovely
Pontyboy-78 –
Superb bit of kit for the money easy to start and cut through branches up to about 2 inches quite easily I would use it again and I would buy it again so far
Nadine H. –
Good quality. Exactly what I needed.
Royston –
When it arrived I had 25minutes before dinner, so I mixed the fuel checked it over and shaped up my 25meter x 2meter hedge with 10 minutes to spare. Nice.
dave1965 –
Great product. Easy start to and use plus it’s good that you can change angle of the handle
patrick m. –
On a pour son argent pas plus
Robert hilton –
Great product
Amanda Foote –
Comes with full PPE tool kit and petrol oil mixer can. My husband was most impressed
eric.walshaw –
Great machine started straight away love it
graham cox –
Not used yet. Looks well made. Easy to start. Little bit heavy
Ellen –
Excellent price for machinery my husband is so happy
One person found this helpful
Bri at mac –
Arrived Thursday , packaged fine. Box contained trimmer, fuel mixing bottle, safety glasses and ear protectors , tool kit and funnel, together with user manual. First impression was a smart looking piece of kit but I have to say it was a bit of a shock to feel the weight as my entire previous experience of a hedge trimmer has been a corded Black and Decker which I had for about 24 years but had just about reached the end of its useful life. Read through the instructions a couple of times ( still a bit confused er the choke positioning) , mixed and loaded fuel ( about a pint) and had a go at my first ever petrol engined trimmer. It fired on about the 3rd pull , started and after a few minutes warm up tried the throttle- wow this is a bit of a beast! Had a try at trimming a small bush , which went well , but a bit late in the day so switched off and left it till following day. Went the whole hog following day- side hedge, and 7 bushes of various sizes and species. Did it in several goes primarily not being used to the weight and power but finished result better than any of my previous trimming and overall was still faster than my old trimmer. Overall very pleased. Looks good and gives a good clean cut . Has plenty of power and in spite of it being quite heavy seems well balanced. So far has started well. If I have one niggle it’s the ignition switch which seems very sensitive and I managed to inadvertently switch it off ( catching it with my glove) a couple of times but this may well be my inexperience. Seems good value and if it lasts as long as my previous electric one I will be well pleased. Mind you as I am over 70 it will probably outlast me!
2 people found this helpful
derek timbrell –
Prime, pull, and you are away.Absolutely tore through the tough bits , light enough to swing up and down as you go.Have had more expensive ones in the past, and this is on par with the best I have had.