WARRANTY – HOW ARE YOU COVERED?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
While we invest a great deal of time designing tools that are robust and made to a high standard, like all machines, at times they do fail and we like to make things straight forward and easy for you to understand.
Our one-year warranty was established so that you can really have faith in your purchase and by extension, us, as an established reputable manufacturer and seller of domestic tools and machinery.
We want you to be sure that if there is a problem you can speak to a UK-based team that will evaluate the problem and ascertain what can be done to get things resolved for you.
EXCLUSIONS
We are not able to extend this warranty to wear and tear parts. In order for this to be clear we have taken some examples from popular machines for easy reference. These include but are not limited to:
Two Stroke Garden Tools (including Brush Cutter, Multi Function Garden Tool, Earth Auger, Chainsaw)
- Recoil Starter, Bar, Chain, Spark Plug, Carburettor, Filters, Chain Catchers, Spool Heads / Cutting Blades, Blades
Four Stroke Engine Powered Machinery (Including Pressure Washers, Generators, Water Pumps)
- Recoil Starter, Hose, Lance, Nozzles, Plastic Connectors, Wheels, Air Filters, Exhausts.
Air-Compressor
- Quick Release Valve, Cowling,
Every effort is made to work pro-actively to provide a solution. When parts such as those given above are required to be purchased, we work hard to ensure that a stock is maintained in order to make them available to you via the product pages on the website. We will direct you to the link if your enquiry is by email or send it on if we speak by phone.
If they are not listed under spare parts, we may still be able to help and we shall endeavour to do so. Please do not hesitate to contact us should you need to discuss any aspect of your warranty. We are happy to do so.
MISUSE
Our warranty does not cover the damage incurred to a product during use. Examples include the product becoming damaged while in use and also being used incorrectly or against manufacturer recommendations.
We do however take great pride in our high level of customer care and will happily do what we can do assist you in getting up and running once more.
WHAT HAPPENS IF THERE IS A FAULT WITH YOUR MACHINE?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
LET US KNOW
Call one of our team or send us an email. We may ask for further information to understand the issue – this will be assessed by a member of the technical team
We may be able to solve the issue with some advice or by sending you a part.
PICK UP and DROP OFF
It may be that we need to get the item back for a repair or exchange. We try very hard to make this as hassle free as possible. We send you a pre-paid returns label so that you can return the item at no cost to yourself.
30 DAYS
If the issue has occurred in the first 30 days we will of course be able to recover your item and aside from a repair or replacement. However, there is a refund option at this point if the fault is evident upon return.
Our design team put a lot of thought and energy into our products to make sure that you have a tool or machine that is reliable and works perfectly, just as it should. If there is a fault, we work hard to ensure we get things resolved as speedily as possible.
COMMERCIAL USE
We need to make it clear that unless otherwise stated, given or implied we do not offer any warranty to products that are being used for hire or reward (Commercial Use).
ASSURED RESPONSE FROM A UK TEAM
We have a dedicated team at our Headquarters here in Louth Lincolnshire who are customer focussed and will always be happy to find the best solution for you. We do not expect you to have any issue at all of course, our machines are fully quality tested and assured which is no less than you’d expect from a company with a rising reputation for quality tools at a very favourable price-point. That’s a strong point, price, as we are sure you agree, but just as important is after sales service and a timely response if things aren’t quite as they should be. You can rely on us to respond when you need us.
harry –
Colis complet et en bon état, Quelques difficultées au montage mais rapidement résolues, fabrication du mélange huile, essence facile grâce au bidon doseur, démarrage et prise en main facile, un peu lourd mais bien équilibré donc pas trop de fatigue. À voir pour la fiabilité dans le temps, depuis sa mise en route 3 utilisations, donc pas assez de recul pour juger de sa fiabilité. Produit que je pourrais recommander
Mohamed kebe –
J’ai bien aimé c’est pratique
greggers –
Absolutely brilliant machine easy to assemble plenty of hp well pleased with it 10/10
MRS A I WILES –
Cutting down vegetation. Ear muffs don’t fit with visor
One person found this helpful
victor s. –
In the book it says to make sure you have oil in the engine. This is wrong as being a 2 stroke it has the oil mixed with the fuel so don’t try to put any in the engine
One person found this helpful
liam caffrey –
All to like no problems so far so good
Client d’Amazon –
Entretien bordures allées
Amazon Customer –
The item arrived with a small fixing plate for the guard missing so contacted the seller. They couldn’t have been more helpful or quicker to respond with the missing part arriving the next day.Can’t believe the value for money in this item. The wire brush is £20 and it comes with a cutter and two cord reels. Really happy with my purchase and with the seller
One person found this helpful
Ally Bongo Brain –
What can I say but delivery super quick. Product came with very easy instructions and Safety guidance when setting up and starting for the first time. Straight forward to assemble and very sturdy once put together. I have a field and a hill that has seen off a couple of strimmers over the years. Great value for its money, plus safety equipment that comes with it is standard but good. And this is from a Health and Safety Advisor.
Robert Hall –
Heavier than I expected, but also very powerful. Matched the information online about the product which I had read before I ordered. Arrived promptly. Fully satisfied.
A Phillips –
Easy to Assemble, and started first time, did some test cutting and seemed good, large area to complete at the weekend so will add more feedback then
One person found this helpful
sarah –
It took my husband about an hour to assemble it and after that it does what it’s supposed to do
sartini patrick –
la vis de serrage de la seconde partie du bras est tordus sinon rien a redire
Client d’Amazon –
Bonjour il manque des tiges pour la debrousailleuse et les trohennes et trosoneue. Déçu pour cette commande
2 people found this helpful
Fifi –
I ordered this and it said delivery was between the 25- 27. It arrived today on the 22nd. The seller emailed me to say that the product had been dispatched and also sent me links to how to use it so i was able to see how it worked before it arrived.It is an excellent strimmer and even came with ear muffs and safety helmet.I would 100% recommend buying from this seller
2 people found this helpful
Christian Knezevic –
BEAUCOUP de temps perdu pour avoir la machine bien en main et équilibrée. attention!! etre attentif pour le montage du fil dans sa bobine. mais cela reste une excellente machine
Kraus –
Excellente machine, facile à prendre en main. Après 30 min d’utilisation, le support du bras à cassé. Suite à un courrier avec le vendeur, celui-ci m’a renvoyé la pièce défectueuse très rapidement.Je recommande cette machine ainsi que le vendeur.Très satisfait de mon achat.
Virginijus –
thanks
Josef Anzenberger –
Der Versand war schnell und zügig.Maschine läuft gut und bin sehr zufrieden.Weiter so !!!!!
ian smith –
Not used yet but looks great
Andreas Röhrig –
Gut das das Werkzeug passt und ersatzzündkerze dabei ist schlecht das mir das benzin Gemisch über die Hose gelaufen ist Tank hatte Löcher ist beim mähen aufgefallen
Provita ProjektgmbH –
Leider wurden hier die Teile von zwei veschiedenen Produkten (3in 1 und 5 in 1)zusammengemischt. Die Bedienungsanleitung gehört zu der Kettensäge (5 in 1 Set). Die Wildkrautbürste und den Rasentrimmer kann man nur um 180 ° verdreht anstecken, die mitgelieferten Schrauben passen nicht.Positiv ist, dass der Motor sofort anspringt.
One person found this helpful
Katrina –
My partner was very happy with his new strimmer he even said it was not he was expecting excellent service and value for money
fº JAVIER –
todo bien
bigcol –
wear the harness and it distributes the weight evenly through the shoulders. comes with all the safety equipment wear it. as it is power full things do fly around.
3 people found this helpful
Miss Millie –
Bought the BUKO power 52cc 2in1 strimmer/brush cutter for my husband as an anniversary present.When he opened the box all the loose parts looked abit daunting but once they were all laid out on the floor it was pretty obvious what parts went where.It’s alittle on the heavy side but once it’s attached to the harness my husband said that you dont realise the weight of it.We have an orchard that’s over grow with nettles, brambles, grass etc and with the 3 pronged blade on, this beast ate through all of it without fail.Fuel consumption is good.Only disappointment is that it doesn’t come with any starter 2 stroke oil. But that’s not the end of the world. All in all this machine is a beast, makes easy work of strimming over grow areas. I Think my husband loves it more than me lol.
One person found this helpful
john nevin –
Very happy arrived on time
One person found this helpful
David Harris –
The product arrived well-packed and complete with some useful extras (like additional cutting heads) and safety kit. The instructional video was useful but bits were for a different model (no real problems). The machine worked very well. A loose choke cover meant a lost air filter but this was promptly replaced free of charge.
3 people found this helpful
paul dixon –
It does what it is supposed to do
Mr. Gf Mower –
It is a beast, vbery powerful and effective!
One person found this helpful
Derek fenlon –
Would highly recommend. Easy to use and assemble.
colin hall –
Very satisfied with the machine, exactly as described and delivered earlier than expected so very pleased
lynette –
Great value for money
lynn odonnell –
Great value for the price lots of attachments easy to assemble fast delivery well packaged definitely recomend
One person found this helpful
Carl Dodd –
Excellent Product Value For Money comes with safety ppe which is really good safety first is always the saying the machi e is tough and powerful gets the job done easy to assemble and to you use if anyone buys this product the run I on the engine let it tick over for the first 5 mins once started then go easy on the use to start with hope this will help other buyer and for BU-KO Power keep up the good work burromount is a great seller strimmer arrived 2 days earlier than expected 5 stars to you
Keith R. –
Brilliant product, easy to assemble and use.Includes several different attachments.
One person found this helpful
Ashleigh Wright –
For the price you can’t go wrong used a few times now and starts 1st 2nd pull really happy with it
Mr Michael J Glynn –
Value for money
Amazon Customer –
Good value A little bit heavy could do with a full Harness
Amazon Customer –
easy to use
One person found this helpful
Dorin Temneanu –
Super Qualität.100% Weiterempfehlung
2 people found this helpful
willi bayer –
Maschine lief nur 4 Stunden,danach ging sie aus und sprang nicht mehr an. Warte auf Antwort durch den Verkäufer. Habe es mitgeteilt und warte auf Antwort
antonela rusalim –
Good Value for money
One person found this helpful
Client d’Amazon –
Extremely easy to use, the cow horn handles make it more comfortable for the older person.
Dean colgan –
3weeks is a long time for delivery? Allthough worth the wait.makes short work of tidying up my large garden. Really easy starter and the instructions read like you need to fill with engine oil. Wrong its 2 stroke the oil is mixed with petrol. To be honest sort delivery out and charge a bit more for it . Its a proper heavy duty strimmer one satisfied customer
7 people found this helpful
Andrew Stewart –
Great product. Easy to assemble great value.
Stephanie Townsend –
The product is exactly what we required.The delivery and the time i wasted waiting in for it to be delivered by DPD was the problem told me a date and did not arrive said it would be by 8 pm that day so i waited in all day and it did not arrive until 5 days later.
One person found this helpful
Jon Byrne –
Good quality and ready to assemble.Quite light weight compared with others I had be used.Some of the safety accessories are a bit cheap but main tool and attachments are good
Mr eddie stephenson –
Really good strong and reliable
2 people found this helpful
Amazon Customer –
Brilliant, lightweight and easy to use. Fabulous value for money.