WARRANTY – HOW ARE YOU COVERED?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
While we invest a great deal of time designing tools that are robust and made to a high standard, like all machines, at times they do fail and we like to make things straight forward and easy for you to understand.
Our one-year warranty was established so that you can really have faith in your purchase and by extension, us, as an established reputable manufacturer and seller of domestic tools and machinery.
We want you to be sure that if there is a problem you can speak to a UK-based team that will evaluate the problem and ascertain what can be done to get things resolved for you.
EXCLUSIONS
We are not able to extend this warranty to wear and tear parts. In order for this to be clear we have taken some examples from popular machines for easy reference. These include but are not limited to:
Two Stroke Garden Tools (including Brush Cutter, Multi Function Garden Tool, Earth Auger, Chainsaw)
- Recoil Starter, Bar, Chain, Spark Plug, Carburettor, Filters, Chain Catchers, Spool Heads / Cutting Blades, Blades
Four Stroke Engine Powered Machinery (Including Pressure Washers, Generators, Water Pumps)
- Recoil Starter, Hose, Lance, Nozzles, Plastic Connectors, Wheels, Air Filters, Exhausts.
Air-Compressor
- Quick Release Valve, Cowling,
Every effort is made to work pro-actively to provide a solution. When parts such as those given above are required to be purchased, we work hard to ensure that a stock is maintained in order to make them available to you via the product pages on the website. We will direct you to the link if your enquiry is by email or send it on if we speak by phone.
If they are not listed under spare parts, we may still be able to help and we shall endeavour to do so. Please do not hesitate to contact us should you need to discuss any aspect of your warranty. We are happy to do so.
MISUSE
Our warranty does not cover the damage incurred to a product during use. Examples include the product becoming damaged while in use and also being used incorrectly or against manufacturer recommendations.
We do however take great pride in our high level of customer care and will happily do what we can do assist you in getting up and running once more.
WHAT HAPPENS IF THERE IS A FAULT WITH YOUR MACHINE?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
LET US KNOW
Call one of our team or send us an email. We may ask for further information to understand the issue – this will be assessed by a member of the technical team
We may be able to solve the issue with some advice or by sending you a part.
PICK UP and DROP OFF
It may be that we need to get the item back for a repair or exchange. We try very hard to make this as hassle free as possible. We send you a pre-paid returns label so that you can return the item at no cost to yourself.
30 DAYS
If the issue has occurred in the first 30 days we will of course be able to recover your item and aside from a repair or replacement. However, there is a refund option at this point if the fault is evident upon return.
Our design team put a lot of thought and energy into our products to make sure that you have a tool or machine that is reliable and works perfectly, just as it should. If there is a fault, we work hard to ensure we get things resolved as speedily as possible.
COMMERCIAL USE
We need to make it clear that unless otherwise stated, given or implied we do not offer any warranty to products that are being used for hire or reward (Commercial Use).
ASSURED RESPONSE FROM A UK TEAM
We have a dedicated team at our Headquarters here in Louth Lincolnshire who are customer focussed and will always be happy to find the best solution for you. We do not expect you to have any issue at all of course, our machines are fully quality tested and assured which is no less than you’d expect from a company with a rising reputation for quality tools at a very favourable price-point. That’s a strong point, price, as we are sure you agree, but just as important is after sales service and a timely response if things aren’t quite as they should be. You can rely on us to respond when you need us.
Stephen –
Excellent service and machine. Bought one last Thursday, easy to assemble, put in petrol mix, primed and started first pull and did so on every restart. Wickedly powerful machine and did my job with ease – reseeding my lawn. Light and easy to carry. Easy to remove the blades for cleaning. If I had to pick a downside it would be it’s loud, like a chainsaw so hope you are on good terms with the neighbours! Customer service was brilliant and would buy from shoponlineeu again, thanks.
Andrew Miles –
Cuts through my heavy clay soil with ease. Struggled to understand how the wheels adjusted but Burrowmount customer services helped me out quickly.
Richard S. –
Prompt dispatch and quick delivery. Instructions could be clearer on assembly and how to adjust. Where components are concerned no details on position of spark plug and how to remove for inspection as situated behind handles.
BRIDGEMAN –
Had a problem with the 1st one but the seller responded very quickly and fixed the problem just as fast really really impressed
And what a fantastic little machine
L –
Die Bodenfräse tut ihren Job nur leider leckt sie schonn seit Beginn etwas am Schlauch vom Tank zum Motor und sie ist etwas zu leicht wodurch man sehr viel Kraft aufwenden muss um sie in den Boden zu bringen.
Jack Henriques –
Works like a dream unless you have really wet clay soil with a pile of weeds and tree routes but that would be the same for any tiller. Just wait a week or so for it to dry and remove tree rootes. Moverd it over to an area not so wet and it worked like a dream. Didnt expect so many extras. mixer and gardening gloves really useful not to mention the extra spar plug. That will defintly come in handy because finding the right one is so difficult.
Intrstuctions not fantastic but if you have done flat packs its OK to work from the picture.
Definily a good buy.
brianCollins –
Looks a little lightweight but when in use does what it says on the packaging. Did my allotment without breaking a sweat, very easy to start and strip down to clean, also looks to be very economical. HAPPY!