WARRANTY – HOW ARE YOU COVERED?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
While we invest a great deal of time designing tools that are robust and made to a high standard, like all machines, at times they do fail and we like to make things straight forward and easy for you to understand.
Our one-year warranty was established so that you can really have faith in your purchase and by extension, us, as an established reputable manufacturer and seller of domestic tools and machinery.
We want you to be sure that if there is a problem you can speak to a UK-based team that will evaluate the problem and ascertain what can be done to get things resolved for you.
EXCLUSIONS
We are not able to extend this warranty to wear and tear parts. In order for this to be clear we have taken some examples from popular machines for easy reference. These include but are not limited to:
Two Stroke Garden Tools (including Brush Cutter, Multi Function Garden Tool, Earth Auger, Chainsaw)
- Recoil Starter, Bar, Chain, Spark Plug, Carburettor, Filters, Chain Catchers, Spool Heads / Cutting Blades, Blades
Four Stroke Engine Powered Machinery (Including Pressure Washers, Generators, Water Pumps)
- Recoil Starter, Hose, Lance, Nozzles, Plastic Connectors, Wheels, Air Filters, Exhausts.
Air-Compressor
- Quick Release Valve, Cowling,
Every effort is made to work pro-actively to provide a solution. When parts such as those given above are required to be purchased, we work hard to ensure that a stock is maintained in order to make them available to you via the product pages on the website. We will direct you to the link if your enquiry is by email or send it on if we speak by phone.
If they are not listed under spare parts, we may still be able to help and we shall endeavour to do so. Please do not hesitate to contact us should you need to discuss any aspect of your warranty. We are happy to do so.
MISUSE
Our warranty does not cover the damage incurred to a product during use. Examples include the product becoming damaged while in use and also being used incorrectly or against manufacturer recommendations.
We do however take great pride in our high level of customer care and will happily do what we can do assist you in getting up and running once more.
WHAT HAPPENS IF THERE IS A FAULT WITH YOUR MACHINE?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
LET US KNOW
Call one of our team or send us an email. We may ask for further information to understand the issue – this will be assessed by a member of the technical team
We may be able to solve the issue with some advice or by sending you a part.
PICK UP and DROP OFF
It may be that we need to get the item back for a repair or exchange. We try very hard to make this as hassle free as possible. We send you a pre-paid returns label so that you can return the item at no cost to yourself.
30 DAYS
If the issue has occurred in the first 30 days we will of course be able to recover your item and aside from a repair or replacement. However, there is a refund option at this point if the fault is evident upon return.
Our design team put a lot of thought and energy into our products to make sure that you have a tool or machine that is reliable and works perfectly, just as it should. If there is a fault, we work hard to ensure we get things resolved as speedily as possible.
COMMERCIAL USE
We need to make it clear that unless otherwise stated, given or implied we do not offer any warranty to products that are being used for hire or reward (Commercial Use).
ASSURED RESPONSE FROM A UK TEAM
We have a dedicated team at our Headquarters here in Louth Lincolnshire who are customer focussed and will always be happy to find the best solution for you. We do not expect you to have any issue at all of course, our machines are fully quality tested and assured which is no less than you’d expect from a company with a rising reputation for quality tools at a very favourable price-point. That’s a strong point, price, as we are sure you agree, but just as important is after sales service and a timely response if things aren’t quite as they should be. You can rely on us to respond when you need us.
leslie johnson –
Easy assembly
J B. –
Brilliant……i can’t believe how good it is.so I had to give it 5 stars. Ps and it started first pull.
Anne-marie –
Fence posts
Kevin McDonagh –
Easy to assemble, started first pull, easy to use, drilled holes to depth no problem. Excellent machine
Andrew Bourne –
I was using post hole diggers to erect fence posts before seeing this. Aching shoulders stiff back etc. Maybe 10 mins a hole. This machine did the same hole but deeper in seconds. The different size augers are a bonus too. It’s easy to start and use.
Franz Ritz –
Super Gerät stark und zuverlässig
Amazon Customer –
Started first time every time after that
Amazon Customer –
Fantastic value easy to use.Nothing too dislike
Laura M. –
I’m no professional fence but I’ve don’t some panels and posts before this cut the time in half and the effect by 10 made life soooo easy I was so impressed
One person found this helpful
Mr. Glyn Cooke –
Did what it was suppose to do. Easy to handle, good speed control.Like all hole borers it does really need TWO people to use it.
Chris –
BU-KO are great value tools I also have a BU-KO backpack leaf blower working hard for two years with little maintenance. I like this hole auger it’s great value with all the accessories needed to go to work.But remember it’s a Auger they can do real damage to the operator if used incorrectly so if in doubt don’t buy it just get a professional to make your holes
2 people found this helpful
John Badland –
This is fantastic. 30 holes done in no time. Starts up so easy. I have a few petrol tools but this starts way easier than any of my others. Creates a perfect hole every time. So glad I bought it
Polly –
It does take a while to dig a hole, but a lot better then doing by hand.
Amazon Customer –
Gr8 for digging post holes be careful as it’s very strong and will flip ye round if you try to force it could have had better foam on the handles
EMF –
It’s a great bit of kit. We cut 25 holes each 200mm in diameter and 600mm deep. We did this in half a day. We had 2 problem holes where we had cut into 2 bricks which stop theAuger blade. These were removed and the blade continued on to correct depth.Used over a few jobs, this investment will have paid for its self.
2 people found this helpful
Dave –
Does a great job.Definitely need to be quiet fit heavy going during the odd kick backExhaust is a problem as it is facing youLot’s of good points thoughEasy start,easy assembling,and depending on the earth does a great job
Laurence Evans –
Easy to use and very well made. Started easily (2nd pull!!) and made short work of some fence post holes. Certainly good value for money. Recommended!!!
2 people found this helpful
M Weselby –
Bought as we had a number of deep holes for a lot of fence posts..the box was damaged upon receipt, thankfully nothing missing or damaged. It starts easily, does what it’s designed to do quickly. Let’s hope it stands up to a lot of use .only time will tell, recommended…
Mr A Gent –
Great unit so much quicker than a spade. Well worth the money
Mike Stock –
This earth auger is one of the best tools that I have purchased in a long time, saved so much time digging holes for posts
Mary-Anne Mair –
Excellent product, well made and comes with some fantastic handy tools as extras, very pleased with our purchase. Quick delivery too.
Pleased customer –
Great bit of kit, starts easy and does the job. Cuts down the time to dig a hole dramatically.
J C –
Great machine does the work of two , such a shame this company uses yodel van drove past house two days in a row in both days waiting for delivery only managed to stop driver on second attempt
Mrs Gillian V Hinkins –
My gardener used this item and seems very pleased with it and we achieved putting in 10 trees in far less time that digging the ground. Can highly recommend.
Sean –
I wish I bought this earlier works well and saves so much time.This came with tool kit spares etc.This is powerful and be careful if you hit a root it will grab and spin as all these tools do, cut the root out and carries on.. it makes very light work of digging 800mm holes and will save you a small fortune on post fix keeping a clean tidy post hole.Customer services are one of the best I have ever dealt with! sorted a small issue immediately and send replacement for a delivery damaged item which I received next day,, Thanks guys!
alan tompkins –
Machine is easy to use not to heavy,the augers are easy to change.What would enhance this machine would be to have an independent stand that you could rest the auger on whilst putting in the fence post rather than laying it on the ground.The machine is well worth the money it cost and a pleasure to use.
Chris –
Great purchase. Does exactly what it promised. Plenty of power and easy to use.
Donald Nicholson –
Well, what can I say that hasn’t been said before, great price, starts first time, light on the body and digs to 900mm easily. I was erecting 2 100mm sq steel field gate posts so used the 100 and 150 augers in sequence. The 150mm was perfect leaving enough space for concrete packing. Easy to use in Clay but at the other end it was made up ground with ‘Type 1’ aggregate so stoney, had to clear stones of auger regularly, no real problem – I was also using the digging spade to lift debris out as it was so deep. Did the job wonderfully can recommend.
Martin Nathan –
For thge price this is a solid tool and does just what its meant to – bore holes. It makes putting in fence posts a lot easier, I’ve done 50 metres of fencing so far.The motor is surprisingly powerful and you do have to concentrate when using it. Included in the package are some nice extras like hand and face protection and a dedicated fence post level. All in this have been a really useful time saver for putting up fencing.
2 people found this helpful
R.G –
Startar direkt, borrar lätt genom hård lera och stenar
Benjamin –
I haven’t tried properly yet but it seams really good
john w –
a great machine that cuts holes very well, the only vibration I have felt is when pulling the auger from ground when in clay, apart from that no problems
Mark Pashley –
Great product easy to use and made sorting the fence easy as long as no big rocks in the way
Kevin Clark –
Absolutely brilliant, as advertised,running it on Aspen 2 mix,starts every time absolutely breezed my yard jobs for the fencing,prompt delivery,will certainly be using this seller again!
andrew bennett –
Done 50 posts with this down to 3 foot deep work’s perfect saves hours of digging had slight problem accelerating handle cable snapped contacted seller excellent support supplied new one within a couple of days all you need in the box gloves glasses level tool the lot easy to assemble and get going
Alison cotton –
It’s well worth the money
Richard T. –
I bought this to dig a hold for some big, deep concrete posts for my garden. Even thought the ground is full of stones, this didn’t struggle. Amazing time saving tool, power engine, starts well, all the attachments work well. Box even includes small tool kit, googles, hear defenders and gloves!Highly recommend! My friends now want to borrow this for their fences as it made it so easy!
3 people found this helpful