WARRANTY – HOW ARE YOU COVERED?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
While we invest a great deal of time designing tools that are robust and made to a high standard, like all machines, at times they do fail and we like to make things straight forward and easy for you to understand.
Our one-year warranty was established so that you can really have faith in your purchase and by extension, us, as an established reputable manufacturer and seller of domestic tools and machinery.
We want you to be sure that if there is a problem you can speak to a UK-based team that will evaluate the problem and ascertain what can be done to get things resolved for you.
EXCLUSIONS
We are not able to extend this warranty to wear and tear parts. In order for this to be clear we have taken some examples from popular machines for easy reference. These include but are not limited to:
Two Stroke Garden Tools (including Brush Cutter, Multi Function Garden Tool, Earth Auger, Chainsaw)
- Recoil Starter, Bar, Chain, Spark Plug, Carburettor, Filters, Chain Catchers, Spool Heads / Cutting Blades, Blades
Four Stroke Engine Powered Machinery (Including Pressure Washers, Generators, Water Pumps)
- Recoil Starter, Hose, Lance, Nozzles, Plastic Connectors, Wheels, Air Filters, Exhausts.
Air-Compressor
- Quick Release Valve, Cowling,
Every effort is made to work pro-actively to provide a solution. When parts such as those given above are required to be purchased, we work hard to ensure that a stock is maintained in order to make them available to you via the product pages on the website. We will direct you to the link if your enquiry is by email or send it on if we speak by phone.
If they are not listed under spare parts, we may still be able to help and we shall endeavour to do so. Please do not hesitate to contact us should you need to discuss any aspect of your warranty. We are happy to do so.
MISUSE
Our warranty does not cover the damage incurred to a product during use. Examples include the product becoming damaged while in use and also being used incorrectly or against manufacturer recommendations.
We do however take great pride in our high level of customer care and will happily do what we can do assist you in getting up and running once more.
WHAT HAPPENS IF THERE IS A FAULT WITH YOUR MACHINE?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
LET US KNOW
Call one of our team or send us an email. We may ask for further information to understand the issue – this will be assessed by a member of the technical team
We may be able to solve the issue with some advice or by sending you a part.
PICK UP and DROP OFF
It may be that we need to get the item back for a repair or exchange. We try very hard to make this as hassle free as possible. We send you a pre-paid returns label so that you can return the item at no cost to yourself.
30 DAYS
If the issue has occurred in the first 30 days we will of course be able to recover your item and aside from a repair or replacement. However, there is a refund option at this point if the fault is evident upon return.
Our design team put a lot of thought and energy into our products to make sure that you have a tool or machine that is reliable and works perfectly, just as it should. If there is a fault, we work hard to ensure we get things resolved as speedily as possible.
COMMERCIAL USE
We need to make it clear that unless otherwise stated, given or implied we do not offer any warranty to products that are being used for hire or reward (Commercial Use).
ASSURED RESPONSE FROM A UK TEAM
We have a dedicated team at our Headquarters here in Louth Lincolnshire who are customer focussed and will always be happy to find the best solution for you. We do not expect you to have any issue at all of course, our machines are fully quality tested and assured which is no less than you’d expect from a company with a rising reputation for quality tools at a very favourable price-point. That’s a strong point, price, as we are sure you agree, but just as important is after sales service and a timely response if things aren’t quite as they should be. You can rely on us to respond when you need us.
Del –
Built up and used today to help take down a tree in the garden, amazed how easily it started from new.. literally 3 or 4 pulls, then once warmed up it was starting 1st or 2nd time every time. Surprised how well the chainsaw cut too. Almost bought the Hyundai long reach but changed mind after reading all reviews about struggling to start them. So very happy with our choice, let’s hope it lasts. Only negative so far, the poles can be fiddly to get in and out, could be coz it’s new tho.
Mr MJ –
Good solid product with good versatility. Good powerful attachments. Had an issue with a screw on the chainsaw part and customer service team responded very well by sending a whole new chainsaw attachment rather than just the screw….superb!
Autocratic –
Easy to assemble, works well as a hedge trimmer but not easy to handle with the extension fitted, too bulky for a high hedge.
Big pauly –
Good value for the money ,its got a good reach ,but it is very heavy at full extent ,but it did what its supposed to do ,it saved me trying to reach of ladders which made it more safe to do the task ,but overall good for the money ,engine starts really easy .
Roy D –
Fabulous takes the hard work out of doing the hedges !!
Jamie Sadler –
Fabulous takes the hard wbought a property with what can only be described as a jungle for a garden. high grass brambles up to waist height and large overgrown conifer bushes (still in the process of chopping them down with the chainsaw attachment. this tool has been an absolute godsend. engine is power full and seems to handle the workload very well (so far anyway). only downside is that i have encountered is that wearable parts eg bramble blades the chain for the chainsaw wears out pretty quickly but that could just be because of the extreme jungle i am trying to get under control and probably expecting too much for an average household this tool is a must.ork out of doing the hedges !!