Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
Show More
Show More
th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
Show Less
Show Less
2 years ago
michael j kehoe
Reviewer
5/5
Safety first
GreAt power
2 years ago
Jig
Reviewer
5/5
Great Heater, First Class Service
Was having problems getting the heater to work th...
Show More
Show More
e first time, so after an email correspondence with the seller, I got a call from an engineer who talked me through it, with the help of a video, and got it working. Looks great, gives off lots of heat, and really pleased with the after-sales service - so hard to find these days.
Show Less
Show Less
2 years ago
Miguel
Reviewer
5/5
Corrijo: Anclajes de motor se despegaron en un año. PERO ME ENVÍAN LA PIEZA.
EDITO: ME...
Show More
Show More
ENVIARON LA PIEZA A CASA SIN COSTE. BIEN HECHO.De los tres soportes que anclan el motor a la "mochila" (dos abajo y uno arriba), después de un año de uso, el de la parte superior se ha despegado sin más, la pieza de goma se ha separado de la de metal (ver fotos). A consecuencia de ello, el motor se "balancea" y arriesga a caer al suelo, por lo que no puede usarse, es peligroso. El producto sigue estando en garantía porque lo compré hace menos de dos años. ¿Cómo puedo hacer para solicitar sustitución o reparación en servicio técnico?
Show Less
Show Less
2 years ago
Paul
Reviewer
4/5
Happy ish.
Always had a hand held blower but thought I would try a back pack. Easy ...
Show More
Show More
to assemble and quite light on your back, there is a bit of vibration on your back but the noise level is lower than expected. Considering the blower is more powerful than my old hand held it isn't as powerful which is a bit strange. All in all not a bad product with hindsight I would buy the next model for more power.
One person found this helpful
Show Less
Show Less
2 years ago
Jean-Jacques
Reviewer
5/5
soufflerie efficace même a bas régime ?
Au moment de l'achat Je n'ai rien a dire sur c...
Show More
Show More
e souffleur après un essai d'une petite heure je n'ai pas ressenti le poids du moteur très agréable sur sa manipulation et par son efficacité .Après une semaine d'utilisation un petit problème est intervenu au niveau du starter je ne peu pas me servir de cette tirette étant bloquée cette panne m'inquiète j'ai peur que ce moteur fonctionne en continue avec le starter ouvert pour résumer simplement je ne sait pas si il est en position ouvert ou fermée . J'ai averti mon vendeur mais je n'ai pas de réponse pour le moment . En tous cas chose étrange c'est que ce moteur démarre aussi bien à froid que à chaud . Très inquiétant ?
4 people found this helpful
Show Less
Show Less
2 years ago
C dodelé
Reviewer
5/5
Retour / Echange ou remplacement gratuit
La poignée (18) avec interrupteur est cassée ...
Show More
Show More
au niveau du collier (14) pour interrupteur,, je souhaite qu'on me remplace cette pièce , c'est tout , je ne veut pas retourner l'ensemble de l'appareil qui me semble correct au contrôle de réception de ce jour (16/02/2021)
2 people found this helpful
Show Less
Show Less
2 years ago
Chris Morgan
Reviewer
5/5
BU-KO 5 in 1 multi tool
Excellent product I was impressed with the quality for the ...
Show More
Show More
price. Having a large garden with trees and hedges etc I found the extension pole a great addition and although it was heavier the harness really helped in coping with the extra weight. Perfect tool for the jobs I need it for would definately recommend
Show Less
Show Less
3 years ago
Martin P.
Reviewer
3/5
Don't waste your money, get the cheaper Amazon alternative.
Where do I start... The...
Show More
Show More
panels were scratched where the factory has cut the protective plastic on the metal... In one place so badly scratched I've put that panel at the back to hide it as best as possible...The instructions left out steps and are very awkward to read due to very small diagrams.The heat output is massively disappointing, I thought I would spend more money to ensure a quality product and I honestly wish I had gone for one of the £179.99 ones from Amazon Essentials instead.The included cover doesn't fit the unit at the bottom as it's too small.The additional Bluetooth speaker is just a random cheap Bluetooth speaker that doesn't fit to the unit in any way shape or form, seriously do not bother with it. You can get yourself a decent Bluetooth speaker for exactly the same price.All in all rather disappointed.
10 people found this helpful
Show Less
Show Less
3 years ago
Jane Nelson
Reviewer
3/5
Good value but instructions are not clear enough. No video included as advised when purchasing
...
Show More
Show More
Good value and looks good. Easy to ignite but only criticism is that instructions are not very clear and pictures/print are too small to make out where screws should go. Had to go into YouTube to Watch video as video which should have been included was missing. Took 2 people approximately 2 hours to build so if you are not good with self assembly you may struggle to put it together.
One person found this helpful
Show Less
Show Less
3 years ago
Amazon Customer
Reviewer
4/5
Hedge trimmer
Good hedge trimmer
3 years ago
Miguel Alarcón
Reviewer
5/5
Cumple su función sin problemas
Si aceptable cumple mis expectativas
3 years ago