Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
dennis owen
Reviewer
4/5
Does the job
Doses the job
3 years ago
Miss K-J Ritchie
Reviewer
2/5
Should have worn gloves or chain mail
When assembled it looks great. Heat output is...
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ok. However, the finish on this product is really poor. Aside from the inadequate assembly instructions, there are multiple sharp edges on various pieces that my husband cut himself on. My father (a former engineer) examined the parts and suggests that the mould at the factory is blunt so when the metal is punched, it burrs, leaving knife-sharp edges. Given the blue plastic protective coating comes off in bits and pieces, the parts need to be manoeuvred multiple times, increasing the chances of being cut. The worst cut my husband received was from one of the side panels and was touch and go as to whether it needed stitches. We have contacted the manufacturer, but a week on have not had a response. Buyers beware - this looks great from a distance but you need to wear protection on your hands when assembling and take real care when using it. Keep kids well away.
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3 years ago
Robion Kliven
Reviewer
5/5
Livraison compliquée
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Livraison compliqué livrés par parcelle force colis abîmé heureusement pas le souffleur Je ne vous recommande pas Le transporteur suivi de colis presque inutile Est arrivé 5 jour en retard. Sinon le souffleur et très bien démarre très bien souffle très bien Sauf l'embout à bou plat qui diminue beaucoup le souffle .la poignée Sur le manche mériterait d'être un peu plus solide Sinon très bon achat
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3 years ago
DURAND GUILLAUME
Reviewer
5/5
Puissance de soufflerie
Bon produit à un prix très intéressant.
3 years ago
Amazon Customer
Reviewer
5/5
Great customer service.
Missing part replaced swiftly ..... very happy!!
3 years ago
denis buckby
Reviewer
4/5
Cutter blade
Cutter blade very inifective on briars
3 years ago
DVDs 2 Treasure
Reviewer
5/5
Easy to start, lightweight but powerful
I've used it several times now and it has a...
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lways started really easily, which was something I was apprehensive about, as I've had other cheaper items and they are a pain to start. Second pull on first ever start!!!!It's powerful enough to move the leaves with ease, not so much for twigs unless they are on the small side.
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3 years ago
Kraus
Reviewer
5/5
Excellent rapport qualité prix
Excellente machine, facile à prendre en main. Après 30 ...
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min d'utilisation, le support du bras à cassé. Suite à un courrier avec le vendeur, celui-ci m'a renvoyé la pièce défectueuse très rapidement.Je recommande cette machine ainsi que le vendeur.Très satisfait de mon achat.
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3 years ago
Peter alexander
Reviewer
4/5
Instructions exploded views should be larger more explanatory to avoid misinterpretation
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Great productHad an issue with the burner section it would not let the gas throughEmailed explained the problem and they sent out a new ( Tested) burner assemblyWorked straight away great service great product see comment on instructionsBut apart from that I would recommend this product and the company with out any hesitation
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3 years ago
Fairise P.
Reviewer
5/5
3 years ago
Riley
Reviewer
4/5
Good all round
Excellent for cutting privet easy to use and pretty light
3 years ago
Blanckaert
Reviewer
5/5
3 years ago