Georgepolo
Reviewer
5/5
Initially had problems with getting the company to respond to my phone message. turns out they messg...
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ed me instead,but I was waiting for a call,
I have now had contact by phone from the company and it was all sorted very amicably and efficiently.
They also told me of youtube vids to help with assembly which will be very helpful I am sure.
Therefore I have no problem in placing this review and saying that overall this is a well engineered item and GOOD value for money.
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11 months ago
terry
Reviewer
5/5
Overall very pleased.
It arrived two days early. A fantastic machine that not only ...
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blows wet leaves but also shifts acorns that the rake did not. Drawback not very comfortable on the shoulders & back so I taped a cushion to the back pack which helps. Manual must have been drawn up by a work experience school kid & the photos very dark. Not much information in the manual but they did help over the phone. First use use 30.1 mix & let it idle for at least 10 minutes before you use it to let it help run in then from then on use 40.1. Started first time. Very pleased with it. Also always run the fuel out to make the carb & fuel tubes last longer. 5 ⭐️
2 people found this helpful
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3 years ago
Birgit Eileck
Reviewer
5/5
Super immer wieder gern top Qualität und top Verkäufer lg
Top Kommunikation
3 years ago
martingasson 1
Reviewer
5/5
Easy to use
Easy to use
3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
Jig
Reviewer
5/5
Great Heater, First Class Service
Was having problems getting the heater to work th...
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e first time, so after an email correspondence with the seller, I got a call from an engineer who talked me through it, with the help of a video, and got it working. Looks great, gives off lots of heat, and really pleased with the after-sales service - so hard to find these days.
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3 years ago
Cliente Amazon
Reviewer
5/5
Fantástico
Me encanta la forma súper fácil que tiene de arrancar. Sin embargo también ...
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tengo que decir que tuve un problema con el. A los cinco minutos de uso el acelerador dejó de funcionar, desmonté el gatillo y vi que la camisa se había salido de su alojamiento, la coloque apreté el tornillo que la sujeta y a seguir soplando.
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3 years ago
Chesnot
Reviewer
5/5
3 years ago
Miguel garcía martinez
Reviewer
5/5
3 years ago
Ally Bongo Brain
Reviewer
5/5
Great value for the quality you get.
What can I say but delivery super quick. Produ...
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ct came with very easy instructions and Safety guidance when setting up and starting for the first time. Straight forward to assemble and very sturdy once put together. I have a field and a hill that has seen off a couple of strimmers over the years. Great value for its money, plus safety equipment that comes with it is standard but good. And this is from a Health and Safety Advisor.
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3 years ago