Thomas Battams
Reviewer
5/5
Purchased the black pyramid patio heater with Bluetooth speaker. Easy to assemble. Very sturdy. Good...
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communication with seller. Delivery time took longer than expected. But thus wasn't the sellers fault. Would highly recommend purchasing this to anyone looking for a pyramid patio heater.
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11 months ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Cabbage
Reviewer
5/5
Quite a beast
Didnt realise just how big the was - more for a massive overgrown gar...
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den or something than a normal bit of strimming . Used it to clear brambles and nonsense on an allotment which was great, but due to its size doubt I'll be using it anywhere else. Happy with it though.
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3 years ago
morlot
Reviewer
5/5
Qualite/prix
Produit très performant ,un peu lourd
3 years ago
Amazon Customer
Reviewer
3/5
Hard to assemble/ sharp metal causes cuts
First off it looks great now it’s actual...
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ly assembled- 3 hours hard labour .The product is very hard to put together & the instructions have lots missing & forget to tell you bits , thus making you have to take bits apart to actually finish it , the sheet metal is RAZOR SHARP - several cut fingers & knuckles later , *this should come with a safety warning .Now it’s up & on it looks great & nice & warm
9 people found this helpful
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3 years ago
Bill
Reviewer
5/5
LIKE A KNIFE THROUGH BUTTER.
Got this package as the previous one from another supp...
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lier would not start, nearly broke my wrist on the KICK BACK. This saw is a dream starts first time with little effort. Not using it to cut down tree's just some savage pruning but no doubt it could handle a tree or two so long as you are confident.
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3 years ago
SBW
Reviewer
4/5
Test Run
So the product looks well made and heavy duty, you get a lot of spares inc...
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luding a spare spark plug and H & S kit. Takes a while to put together and is very heavy. I bought the long reach version and tested it with all 3 extensions and it was far too heavy to use with all 3, and that was using it with the harness. Then tried it with 2 extensions and although it was still very heavy it was just about usable if you have it balanced and adjusted correctly.The extensions are very tight and stiff, even after lubrication and the pinch bolt nuts fall out every time you dismantle the extensions, if you where doing this on grass you would never find the nuts again.The engine started ok but needed a small amount of choke to keep it running even when warmed up.Good value for the money but unless you have good strength you will fine it hard to manoeuvre especially when using the extensions.
One person found this helpful
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3 years ago
grumpy dave
Reviewer
5/5
fozzo
Reviewer
5/5
Great Customer Service
Bought two of these units and extremely happy. One of them b...
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lew over in the recent storm and have ordered replacement glass tube from Burrowmount. Arrived promptly and received a phone call from them asking if all ok. Would have no hesitation in recommending them as the customer service was exemplary.
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3 years ago
serge rex
Reviewer
5/5
Après 2 utilisation très bien.
Soufflage feuille et terrasse et allées. Trés bien.
3 years ago
C dodelé
Reviewer
5/5
Retour / Echange ou remplacement gratuit
La poignée (18) avec interrupteur est cassée ...
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au niveau du collier (14) pour interrupteur,, je souhaite qu'on me remplace cette pièce , c'est tout , je ne veut pas retourner l'ensemble de l'appareil qui me semble correct au contrôle de réception de ce jour (16/02/2021)
2 people found this helpful
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3 years ago
The ferret man
Reviewer
5/5
Lightweight, Powerful
Great delivery service. Received blower yesterday and took 20...
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mins to assemble, it was easy but you need to look at the picture on Amazon of the assembled unit. Started 2nd pull and it’s great. I have a large garden it dealt with leaves in no time. Would certainly recommend this blower.
2 people found this helpful
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3 years ago
Judith Dickinson
Reviewer
4/5
Gas heater
For those cool evenings however it doesn’t push out a lot of heat ( need...
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to be very close to the heater). There are some sharp holes along the bottom (? Air vents ) which we find a hazard as we have a young grand daughter who got her finger cut in one of them despite the cover being on - as it rides up ( heater was off at the time ) she is never around when it is on. But the holes are razor sharp the damage could have been worse !!
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3 years ago