WARRANTY – HOW ARE YOU COVERED?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
While we invest a great deal of time designing tools that are robust and made to a high standard, like all machines, at times they do fail and we like to make things straight forward and easy for you to understand.
Our one-year warranty was established so that you can really have faith in your purchase and by extension, us, as an established reputable manufacturer and seller of domestic tools and machinery.
We want you to be sure that if there is a problem you can speak to a UK-based team that will evaluate the problem and ascertain what can be done to get things resolved for you.
EXCLUSIONS
We are not able to extend this warranty to wear and tear parts. In order for this to be clear we have taken some examples from popular machines for easy reference. These include but are not limited to:
Two Stroke Garden Tools (including Brush Cutter, Multi Function Garden Tool, Earth Auger, Chainsaw)
- Recoil Starter, Bar, Chain, Spark Plug, Carburettor, Filters, Chain Catchers, Spool Heads / Cutting Blades, Blades
Four Stroke Engine Powered Machinery (Including Pressure Washers, Generators, Water Pumps)
- Recoil Starter, Hose, Lance, Nozzles, Plastic Connectors, Wheels, Air Filters, Exhausts.
Air-Compressor
- Quick Release Valve, Cowling,
Every effort is made to work pro-actively to provide a solution. When parts such as those given above are required to be purchased, we work hard to ensure that a stock is maintained in order to make them available to you via the product pages on the website. We will direct you to the link if your enquiry is by email or send it on if we speak by phone.
If they are not listed under spare parts, we may still be able to help and we shall endeavour to do so. Please do not hesitate to contact us should you need to discuss any aspect of your warranty. We are happy to do so.
MISUSE
Our warranty does not cover the damage incurred to a product during use. Examples include the product becoming damaged while in use and also being used incorrectly or against manufacturer recommendations.
We do however take great pride in our high level of customer care and will happily do what we can do assist you in getting up and running once more.
WHAT HAPPENS IF THERE IS A FAULT WITH YOUR MACHINE?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
LET US KNOW
Call one of our team or send us an email. We may ask for further information to understand the issue – this will be assessed by a member of the technical team
We may be able to solve the issue with some advice or by sending you a part.
PICK UP and DROP OFF
It may be that we need to get the item back for a repair or exchange. We try very hard to make this as hassle free as possible. We send you a pre-paid returns label so that you can return the item at no cost to yourself.
30 DAYS
If the issue has occurred in the first 30 days we will of course be able to recover your item and aside from a repair or replacement. However, there is a refund option at this point if the fault is evident upon return.
Our design team put a lot of thought and energy into our products to make sure that you have a tool or machine that is reliable and works perfectly, just as it should. If there is a fault, we work hard to ensure we get things resolved as speedily as possible.
COMMERCIAL USE
We need to make it clear that unless otherwise stated, given or implied we do not offer any warranty to products that are being used for hire or reward (Commercial Use).
ASSURED RESPONSE FROM A UK TEAM
We have a dedicated team at our Headquarters here in Louth Lincolnshire who are customer focussed and will always be happy to find the best solution for you. We do not expect you to have any issue at all of course, our machines are fully quality tested and assured which is no less than you’d expect from a company with a rising reputation for quality tools at a very favourable price-point. That’s a strong point, price, as we are sure you agree, but just as important is after sales service and a timely response if things aren’t quite as they should be. You can rely on us to respond when you need us.
Robbo –
This product takes time and patience to assemble; however all the parts are in the box and there are clear instructions.
Terry Fitnum –
Looks great unsure yet how much heat gets thrown out but enough for our size patio, looks great well pleased
Ann Wyness –
Not easy to put together instructions very small and not clear even when photographed and zoomed in. Bluetooth speaker wasn’t working but a replacement sent with no issues
Blanckaert –
Le produit est vraiment beau mais l’enceinTe ne peut pas être placé ou on veut.Un bruit insupportable comme s’il manquait un filtre comme j’ai put le constater dans d’autre magasin sur ce genre de produitPour le prix je trouve cela abusé
Pop –
Bonjour. C’est pas du tout comme dans le descriptif. Haut parleur à 1 euro sur Wish,des plans de instalation non complète pièces qui manque ou tordues,verre de chauffage cassé. Instalation en 4 heure avec des files de fer parce que il était incomplète. Je recommande pas!!!
helen –
This is a fantastic buy so reasonable will definitely recommend to friends
Pat –
I am very pleased with this purchase. Was a bit of a challenge to put it together, but once understood where and how the bits bolted together all was fine. It is tall but still quite easy to move about – make sure the two glass tubes (and gas bottle) are not in it when you tilt it 45 degrees on its wheels to move it to its working location. For four of us sitting on our decking to 11pm one evening recently, it kept the chill at bay and even on the high setting, the gas bottle dial had not even moved after three hours of use. The bluetooth speaker is great to and quite powerful. The speaker replaces the front door panel knob/handle and is still easy to get on and off to charge up and turn on. I am very happy with this and we have nicknamed it the Shard! Great item with good heat out put, just what we wanted.
8 people found this helpful
TOMAS –
Muy buen producto, funciona a la perfeccion y excelente Att a Cliente con las dudas.
david smith –
Liked everything
Jose –
no me gusto que no funciona
Theo –
Top !
Andrew –
Well let’s start with the positives, when all assembled and switched on it is a stunning looking heater that also does a gorgeous ambient light feature And you can feel the warmth too.The customer service is great and your problems or queries are resolved witching 24 hrs which is great by anyone’s standards.Cons or should I say not so positive is 1 instructions would be better if there was a YouTube clip to follow as paper instructions aren’t crystal clear and 2 I’d advise wear gloves when assembling as remember you are handling precision cut metal that can easily slice your fingers (experience talking here haha). 3 is not the heater it’s self but the con artist people that sell you the gas cylinders at the garages (£85 for 16kg).Also I advise to store the heater either in a building/shed or strapped to a wall as it is a big item so high winds are not it’s friend.I would definitely recommend this product.
33 people found this helpful
Maggi –
I haven’t given top stars as yet, purely because knowhere does it say, that right now you cannot purchase a gas bottle! We found an empty 5 kilo one, from years ago in our garage, otherwise god knows when we could have thought to buy one! It seems restaurateurs bought so many gas bottles to keep customers warm outside, that they’re now in short supply and government has put a ban on selling them. You can only swap an empty for a full bottle. The 5 kilo wont last very long but, its all we have! The heater itself is beautiful and now we can try it out!
Cliente Amazon –
Es una pasada, aunque se oye un poco el silbido del gas. Bien rematado y no te quemas con la rejilla protectora al tocarla. No es muy complicado de montar y tener ruedas es esencial para tenerlo en el jardin
One person found this helpful
jacqueline rogers –
Been wanting one of these heaters for a year now and was very pleased with the end result it looks lovely in the garden and generates a nice amount of heat was fairly easy for two people to put together but I would’ve struggled on my own very tall …. comes with a good quality cover to protect when not in use … I had a few issues on how to get the ignition to work so I contacted customer service – I was pleasantly surprised to hear back with clear picture instructions with in 48 hours & I had just omitted to put the battery in. .. on another issue with the glass I contacted them again and once more I had a reply within 24 hours and all queries had been answered ..:: would def buy again .. was worth the wait
One person found this helpful
P. Sweeney –
I ordered 2 of these Patio heaters and have been extremely pleased with them. I have had so many compliments of how trendy and cool they look in the garden. Have been able to have some fantastic nights in the garden because of the heat these heaters give. They were very easy to put together and would recommend them. Two of our friends have ordered them after seeing ours. The company was great to deal with and communication with them was first class.
Susie Hatfield –
Lovely looking heater but dreadful instructions!Had to email the company for help!!! Had a very speedy and helpful response and all good!The instruction leaflet needs amending – it’s far too complicated!
wendy –
This heater is superb, I assembled it by myself but there were a lot of pieces to put together, and I needed a small set of steps to be able to put the top section on!!
Gary –
Really pleased with my purchase,good quality easy to put together, very good seller kept me informed of delivery.Would highly recommend
Delli –
We found the instructions for assembly very badly produced. Very small print and almost indecipherable diagrams to follows. It was more luck that it was eventually put together after several hours !! We have yet to fit a cylinder to see if it actually gives out decent heat. Watch this space!!
aurelien –
produit très bon qualité prix impeccable facile à monter et bonne notice. et apparemment bon service après vente j’attend une pièce…
Andrea –
Not the easiest to assemble when hooks and fxing plate bashed. Had to bash out a few bits in order to assemble it .
Foechterle P. –
Pour chauffer un endroit exterieur.Mais ce n ai pas le cas .Ne sert qu a eclairer .
Amazon Customer –
I purchased this patio heater to ensure I would get much more benefit from my revamped garden. I just loved the stylish appearance especially the stainless steel finish. While it is tall, it is so easy to move with the wheels and definitely has the wow factor. It is very important to me that customer service and support is available on any item I purchase and I have never before encountered the support and communications I have received from Burrowmount. I definitely recommend
Martin S –
Fantastic product. Looks amazing, well built and works perfectly. Well worth the money and with great communication and support from the supplier………. if your looking for a garden heater then this is a must buy…..
Client d’Amazon –
The media could not be loaded.
très comptent du produit plus de design que de chaleur mais ça fait l’affaire qq même . Merci
Andres –
Esta muy bien calienta pero si da un poco de aire se apaga y el gasto ni decirlo dura una bombona de butano un diaa no se si me será muy rentable
shazza –
It had awful instructions to put together but once found out how to do it it looks great.
María –
El quemador suministrado no es compatible con el regulador de 37 mbar que usan las bombonas de propano en España.
MR F. –
Excellent patio heater. I have been using this outdoors from Jan-April for an outdoor seating area of approx 20-30 people every Friday evening and it is fantastic. Really good heat produced, super stylist and very safe. Excellent focal point for any outdoor entertainment area. I Especially appreciate the safety aspect of this product, I don’t know the exact physics of how it works but the outer casing can be touched without any concern for customers getting burnt, yet the area you are standing in is perfectly warm. All round great product!
Dale Edwards –
Just as everyone else states regarding erecting the heater it took me around I’d say the 5 hour mark as many of the instructions are in my opinion missing or in the wrong order.The heat output is good and does look pretty classy. I would recommend this heater as it does a Good job, I’m no novice at putting bits together but this was a challenge, I’d give plenty of time
coleys4 –
Easy to build – worked first time
V f –
Loved the aesthetics of the heater and great heat output. A beautiful addition to the garden and great for family and friends to enjoy. Great service from the company would definitely buy from them again FAB
One person found this helpful
Mrs K Allison –
We are very happy with this product, which sits nicely on our patio. Gives a warming glow and sufficient warmth to make cool evenings comfortable
David –
A really good looking patio heater not the easist thing to assemble took 3 hoursHowever it compliments my hot tub so very happywould have rated 5 stars if it was easier to assemble
LEVEE –
colis mal fait avec éléments endommagés; mode d’emploi mal conçu avec images trop petites d’où difficultés au montage; l’appareil est conçu avec une tétine et devrait l’être avec un record vissable comme cela est plus courant maintenant; c’est très difficile de trouver un tuyau de gaz simple et surtout une autre tétine coté détendeur.
marty –
Bought it for a garden party and it didn’t disappoint. Lots of comments too.
J Clarkson –
Great ItemTake time to put together.. 1 person can do it until you need to place glass tube in..Few small bents when I unpack but not noticable..Very happy with ItemLooks expensive too
Rslater –
The instructions given are terrible you are halfway through building and realise something is in the wrong place a little too late
Mrs Sue –
Heater arrived on time and in an excellent condition.works well
mrs jane e wells –
Great, nothing too much trouble, thank you for all your help