Helen
Reviewer
4/5
The assembly instructions are not easy to read! too small.
11 months ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Chloe Messenger
Reviewer
3/5
Looks good, not much heat though
The heater looks great, is taller than I was expec...
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ted however.There’s no where to put the blue tooth speaker (which is just a cheap looking thing)I don’t think it gives off great heat, I was sat next to it and still freezing.We had it on for a couple of hours and the gas ran out! Very surprised at how much gas it uses! Such a shame as it’s so expensive to buy, which means I won’t really be using it very often.
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3 years ago
martingasson 1
Reviewer
5/5
Easy to use
Easy to use
3 years ago
Denis Krüger
Reviewer
5/5
Viel zu laut
Gute Leistung
3 years ago
Richard Hope
Reviewer
5/5
Great product
Very good product, easy assembled.
3 years ago
Miguel Angel
Reviewer
5/5
BU-KO 76CC Soplador de Hojas con Mochila de Gasolina
Despues de un año desde la compra...
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puedo decir que es una buena maquina, potente y ligera, la uso a diario y tiene una potencia de viento buenisimo. el precio por esta potencia es inmejorable.Recomendada la compra.
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3 years ago
JORDI LA-ROSA LLADÓS
Reviewer
5/5
D J DRURY
Reviewer
4/5
Nice addition to our Patio
Well packed on arrival. Looks great on our patio, impres...
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sive when using as the sun goes down, and as described. Overall a good product although hard to move around (wheels could be better) - have to remove gas canisters first! Needed to get another regulator to use butane gas via amazon which was quite easily obtained. We strengthened our base with wood to improve it. Not a great amount of heat but nice addition to the patio.
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3 years ago
Amazon Customer
Reviewer
5/5
Fantastic customer friendly service
We bought the heater during “lockdown “in order...
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to get the maximum use of the garden. The assembly instructions were easy to follow and once assembled it was fairly easy to move into position. We’re looking forward to using it over the winter.We had a small problem with the glass tube but customer services were fantastic. They could not have been more helpful and sorted it out immediately. We wish more companies took as much pride in their customer relations.
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3 years ago
Fairise P.
Reviewer
5/5
3 years ago
Bryan Pegg
Reviewer
5/5
BU-KO Patio Heater
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The media could not be loaded.
Despite waiting a while for arrival of this item, which we knew about from the start, the heater did in fact turn up 10 days earlier than expected.The heater is fantastic as is the little Bluetooth speaker which although small belts out the sound.My only criticism i have and it is only a small one, the instruction booklet although informative the diagrams are small and sometimes difficult to understand, the video that was emailed to me as part of the order invoice, is much easier to watch and follow.Since i posted my video on social media a few have my friends have asked me loads of questions about my patio heater and where i had purchased it from.All in all a fantastic Patio Heater which does exactly what i wanted it to do.Great customer service and always kept up to date with product shipping.Well done.
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3 years ago