Natasha C.
Reviewer
5/5
The solution to be able to spend time in the garden with family & friends even in November!
...
Show More
Show More
I ordered this patio heater on 24/09 and it arrived 15/10. Assembly was done by my Hubby on 18/10 who said it was pretty straightforward and this allowed us to enjoy an amazing evening that night with our neighbour in the garden enjoying a few drinks and chat and not breaking any Covid rules as we were able to sit outside - see first pic. We all remarked at how pretty the thing is when lit up and it really gave off a good heat - we are in Scotland and the nights are chilly here. We used it again on Friday 30/10 for a Halloween party for 10 kids - again, not breaking any Covid rules as we were outside all night. My niece was wearing shorts that night as part of her Halloween outfit as you will see from pic 2 but never complained of the cold once as we had the patio heater on. After the party, Hubby and I moved the heater to a corner of the garden and covered it with the protective cover it comes with. Unfortunately, Storm Aiden and Hurricane Zeta hit on Saturday 31/10 and to my horror was strong enough to knock our beloved heater over and of course the glass tube has smashed. I contacted Burrowmount on Saturday afternoon and explained our predicament and spoke to a lovely guy who said in view of the fact we've only had it a couple of weeks he would send us a replacement tube for free. Amazing Customer Service! And it is due to arrive in time for a wee fireworks get together I'm having in the garden on 5th November so there will be happy and warm kids once again. I've also since purchased bungee cords so this will now always be tethered when not in use to avoid it toppling ever again - lesson learnt!
One person found this helpful
Show Less
Show Less
3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
Show More
Show More
th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
Show Less
Show Less
3 years ago
CHATON
Reviewer
5/5
Bruyant mais tellement pratique
Le suivi du colis est complètement bidon mais au final...
Show More
Show More
, j’ai reçu le souffleur très rapidement.J’ai même pas fait attention si la notice est en Français, j’ai juste suivi les images : 3 trucs à emboiter, c’est vite fait.Ya bien une pompe d’amorçage (c’était pas précisé). Pas eu de souci pour démarrer.Ca souffle fort, plus fort que mon électrique de 1800W, mais je suis content de pas avoir pris plus petit (j’ai le 65cc).J’ai aussi apprécié les petits accessoires fournis avec (gants, casque etc…).Au final je suis vraiment content de mon achat :C’est comme un sac à dos, on ne le sens plus. Et fini cette p***** de rallonge de m**** qui s’emmêle autour de n’importe quoi et qui veut obstinément finir dans la piscine !Ca devient carrément ludique, mais c’est beaucoup plus bruyant qu’un électrique.Le seul défaut, c'est qu'on peut pas couper le soufle (sans couper le moteur): même au ralenti, ca souffle un peu. C'est déroutant au début.
10 people found this helpful
Show Less
Show Less
3 years ago
Jose G.
Reviewer
5/5
Su gran potencial
Ba perfecta un cañón de aireUn poco ruidoso y consume bastante
3 years ago
Andrew
Reviewer
5/5
Recommended buy!
Well let's start with the positives, when all assembled and switch...
Show More
Show More
ed on it is a stunning looking heater that also does a gorgeous ambient light feature And you can feel the warmth too.The customer service is great and your problems or queries are resolved witching 24 hrs which is great by anyone's standards.Cons or should I say not so positive is 1 instructions would be better if there was a YouTube clip to follow as paper instructions aren't crystal clear and 2 I'd advise wear gloves when assembling as remember you are handling precision cut metal that can easily slice your fingers (experience talking here haha). 3 is not the heater it's self but the con artist people that sell you the gas cylinders at the garages (£85 for 16kg).Also I advise to store the heater either in a building/shed or strapped to a wall as it is a big item so high winds are not it's friend.I would definitely recommend this product.
33 people found this helpful
Show Less
Show Less
3 years ago
Theo
Reviewer
5/5
Top !
Top !
3 years ago
Amazon Customer
Reviewer
5/5
Did the job
Started first time every time after that
3 years ago
Martin P.
Reviewer
3/5
Don't waste your money, get the cheaper Amazon alternative.
Where do I start... The...
Show More
Show More
panels were scratched where the factory has cut the protective plastic on the metal... In one place so badly scratched I've put that panel at the back to hide it as best as possible...The instructions left out steps and are very awkward to read due to very small diagrams.The heat output is massively disappointing, I thought I would spend more money to ensure a quality product and I honestly wish I had gone for one of the £179.99 ones from Amazon Essentials instead.The included cover doesn't fit the unit at the bottom as it's too small.The additional Bluetooth speaker is just a random cheap Bluetooth speaker that doesn't fit to the unit in any way shape or form, seriously do not bother with it. You can get yourself a decent Bluetooth speaker for exactly the same price.All in all rather disappointed.
10 people found this helpful
Show Less
Show Less
3 years ago
MrsS
Reviewer
5/5
excellent
works exactly the same as more expensive blower.
3 years ago
Blanckaert
Reviewer
5/5
3 years ago