Returns Policy

Overview

At BU-KO, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied, we are here to help. Below is our updated returns policy.

Returns Eligibility

  1. Non-Faulty Items:
    • Customers may return non-faulty items (e.g., change of mind) within 14 days of receipt.
    • A return postage fee of £13.99 will be deducted from your refund for non-faulty items.
  2. Faulty or Incorrect Items:
    • If you receive a faulty or incorrect item, please contact us within 30 days of receipt.
    • We will cover the return postage for faulty or incorrect items.

Condition of Returned Items

  1. Original Condition:
    • All returned items must be in the original condition in which they were received, including tags and packaging.
    • Items that are damaged, worn, or altered in any way are not eligible for a refund or exchange.
  2. Inspection:
    • Upon receipt of the returned item, we will inspect it to ensure it meets the above conditions.
    • We reserve the right to refuse the return if the item is not in the original condition or does not comply with our returns policy.

How to Return an Item

  1. Request a Return:
    • Contact our customer service team at info@bu-ko.online or 02886761431 to request a return.
    • Provide your order number and the reason for the return.
  2. Return Instructions:
    • Our customer service team will provide you with detailed instructions on how to return your item.
    • Ensure the item is securely packaged to prevent damage during transit.

Refund Process

  1. Processing Time:
    • Once we receive and inspect your return, we will process your refund within 10 business days.
    • You will receive a notification via email once your refund has been processed.
  2. Refund Method:
    • Refunds will be issued to the original method of payment.
    • Please note that the £13.99 return postage fee for non-faulty items will be deducted from your refund amount.

Legal Compliance

Our returns policy complies with the Consumer Rights Act 2015 and other relevant UK and Northern Ireland legislation. For more information on your rights, please visit the UK Government’s Consumer Rights website.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help!