CANCELLATION & RETURNS
16.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the right to cancel your order within 14 days of delivery (apart from goods made specifically to order). You do not need to tell us why you are cancelling and there will not be any penalties imposed. Goods should be returned to us at your cost and will be your responsibility until we have accepted receipt of them. These Regulations do not apply to business transactions. If a business order is cancelled we may add a 20% fee to cover handling and return delivery.
16.2 If you wish to cancel your order, you should notify us in writing by letter or email.
16.3 If you have ordered bespoke made-to-order goods, they cannot be cancelled.
16.4 If you receive the goods and then decide to cancel your order, you should return them to us at your cost and risk. If you cancel after we have sent the goods for delivery, upon receipt you should not unpack them but send them back to us at your cost and risk as soon as you can.
16.5 Your goods must be returned using a carrier of your choice. We recommend using a service where a proof of delivery can be obtained and the shipment can be sufficiently insured for any loss or damage.
16.6 Once you notify us in writing that you are cancelling your order and we have received the goods back safely, we will refund the method of payment within 14 days.
16.7 A deduction may be made from your account due to any loss in value related to the goods supplied to you i.e. you have handled unnecessarily by using and then trying to cancel.
16.8 All goods returned to us must be suitable packed to arrive back with ourselves in the same condition it was sent.
16.9 If an item returned is not fit for resale then a deduction may be made to any refund.
16.10 If the consumer exercises their right to reject, items must be returned within 14 days after the right being exercised.
- WHEN WE CANCEL
17.1 We may decide to not process or accept your order if the following occurs:
17.1.1 We do not have sufficient stock.
17.1.2 We do not deliver to your area.
17.1.3 Your goods were ordered at the wrong price due to an error in pricing details received from our suppliers.
17.2 If we are unable to process your order due to any of the above, we will advise you by email and re-credit your account via credit or debit card within 14 days.
- PROBLEM WITH GOODS
18.1 Should you have any queries with regard to your goods, please contact us by email or phone quoting your order / invoice number. This can be found on your sales receipt which would have been sent to you via email.
18.2 Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date of purchase, after which you can’t demand a full refund in the first instance, but you still have the right to a repair or replacement.
18.3 You must contact us quoting your order reference number to arrange collection / return of the item. For any alternative return arrangement you must notify us in writing outlining the reasons so we can agree an alternative method.
18.4 All items returned are tested and checked under video surveillance where possible. Items found not to be defective or damaged due to misuse will not be refunded. You will be given the choice of either having goods returned to yourself or repaired. You will be given a written quotation on both options. In the event that a solution cannot be agreed your goods will be destroyed.
18.5 We have a legal duty to supply you with goods that conform to this contract and comply with the Consumer Rights Act 2015.
18.6 If you exercise your rights to reject goods which are not in accordance with the Consumer Rights Act 2015 then you should return them as instructed in 16.
18.7 In order for our extended warranty to apply, the item must have been maintained totally in line with the schedule outlined in the product user manual and meet the conditions outlined below.
18.8 No item unless otherwise advertised is warranted for commercial use. If the item is deemed to have been used commercially or in excess of what we would deem domestic use then we reserve the right to refuse repair under warranty.
18.9 Our warranty does not cover any wear & tear parts such as (but not limited to):
- Spark plugs, Carburettors, air filters & fuel filters
- Saw chains, bars, files & chain catchers.
- Pull starter assembles including handles, rope and recoil mechanisms.
- Spool heads & cutting blades
19.1 If you do not receive ordered goods within 30 days and decide to cancel as a result, rather than re-arrange delivery, you will receive a full refund from us.
19.2 Liability cannot be accepted if we are unable to comply with these Terms due to anything done by you, something you fail to do or events beyond our control.
19.3 We are unable to accept liability for losses incurred by your business such as loss of data, profits, revenue or any loss of trading.
19.4 You should comply with all regulations and legislation along with obtaining import or customs permits when purchasing goods from us. Importation or exportation may be prohibited due to certain laws hence we accept no liability with regard to this.
19.5 Nothing contained within these Terms & Conditions limits your rights as a consumer under applicable law or statutory rights nor limits our liability with regard to death or injury as a result of our negligence. You have rights as a consumer including those covered by the Consumer Rights Act 2015 relating to faulty goods or those described incorrectly.
Unless stated, any notices from you to us should be written and sent to us. Notices from us will be displayed on this website as required.
- CHANGES TO LEGAL NOTICES
We have the right to amend or change these Terms & Conditions so you should check them often.
- JURISDICTION, LAW AND LANGUAGE
The content on this website and any contract resulting from use of this website is governed by English Law. Parties to contracts agree to abide by the rules and jurisdiction of the courts of England & Wales, with all contracts being in English.
If for any reason any section of these Terms becomes unenforceable, the other parts of these Terms will not be affected. This includes any provision under which we exclude liability towards you.
- THIRD PARTY RIGHTS
No part of these Terms confers or provides any rights to any 3rd party.