Natasha C.
Reviewer
5/5
The solution to be able to spend time in the garden with family & friends even in November!
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I ordered this patio heater on 24/09 and it arrived 15/10. Assembly was done by my Hubby on 18/10 who said it was pretty straightforward and this allowed us to enjoy an amazing evening that night with our neighbour in the garden enjoying a few drinks and chat and not breaking any Covid rules as we were able to sit outside - see first pic. We all remarked at how pretty the thing is when lit up and it really gave off a good heat - we are in Scotland and the nights are chilly here. We used it again on Friday 30/10 for a Halloween party for 10 kids - again, not breaking any Covid rules as we were outside all night. My niece was wearing shorts that night as part of her Halloween outfit as you will see from pic 2 but never complained of the cold once as we had the patio heater on. After the party, Hubby and I moved the heater to a corner of the garden and covered it with the protective cover it comes with. Unfortunately, Storm Aiden and Hurricane Zeta hit on Saturday 31/10 and to my horror was strong enough to knock our beloved heater over and of course the glass tube has smashed. I contacted Burrowmount on Saturday afternoon and explained our predicament and spoke to a lovely guy who said in view of the fact we've only had it a couple of weeks he would send us a replacement tube for free. Amazing Customer Service! And it is due to arrive in time for a wee fireworks get together I'm having in the garden on 5th November so there will be happy and warm kids once again. I've also since purchased bungee cords so this will now always be tethered when not in use to avoid it toppling ever again - lesson learnt!
One person found this helpful
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3 years ago
nicholas
Reviewer
4/5
Matthias
Reviewer
5/5
Billige Qualität!
Simpel beim Zusammenbau. Gebläse funktioniert gut. Leider ist die Ma...
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terialqualität echt nicht gut. Jetzt nach einer Saison hat sich am oberen Gummipuffern (Viberationsschutz) der Kleber gelöst und das ganze Gerät hängt nach hinten runter...Ist eine Frage der Zeit das es beim Tragen ganz abfällt!! Warum klebt man sowas?!?!? Werde den Hersteller kontaktieren...bin gespannt
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3 years ago
warren bradley
Reviewer
5/5
Just perfect
I cannot fault this product or their customer service I originally pur...
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chased this item before I went away on my holidays however the delivery date they specified was when I was away so I contacted them to ask if they could deliver on a specified day when I returned within 10 minutes of sending my email I had a reply stating that they would deliver on my specified day at no extra cost to myself I arrived back from my holiday and my patio heater was delivered on the day I arrived back brilliant service and the patio heater is first class simple to to put together and looks fantastic far better than my old one with the added bonus of the cover to protect the heater when not in use and it looks great.also as an added curtesy the company also contacted me to make sure that the product was delivered safely without any damage I have recommend this product to a few friends as everything from start to finish was just perfect this is how all companies should treat there customers I will certainly use again thank you.
5 people found this helpful
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3 years ago
Colin fletcher
Reviewer
5/5
The best
Totally the best
3 years ago
fozzo
Reviewer
5/5
Great Customer Service
Bought two of these units and extremely happy. One of them b...
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lew over in the recent storm and have ordered replacement glass tube from Burrowmount. Arrived promptly and received a phone call from them asking if all ok. Would have no hesitation in recommending them as the customer service was exemplary.
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3 years ago
George C
Reviewer
5/5
Great machine and fantastic customer service
After purchasing 2 other named brands ...
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that let me down I was a bit concerned about buying another one from the internet. How wrong I was this is a fantastic piece of equipment well built and with a amazing set of additions that I did not expect. Comes with a small toolkit which would be handy to anyone that has not got a tremendous amount of sockets in their shed. Came packaged well and the instruction booklet although not straight forward is easy to understand one you have looked through a couple of times. Took around 1 hour to fully assemble all the parts and double check all screws and bolts tight as most machine require that little look over to ensure nothing loose. Fuelled up the unit with 2 stroke oil as per the supplied bottle and attached the hedge trimmer without the extension. Primed the carburettor and pulled the recoil starter and it fired up on the second pull. I proceeded to cut our hedge which was around 3 meters tall and upon first use seemed fine. During use I found it started to run on a little so I rang the supplier up and spoke to a gentleman who was very informative and gave me a couple of suggestions to slow the machine down. Went back to the garden and started the unit up on the first pull with no effort at all, previous manufactures that I had to start after stopping took some time this one did not. I completed the task in hand with ease apart from the very top, as I did try with another extension but I think will need to build my arm muscles up as unable to hold steady. This is no reflection on the machine just me being a weakling. Overall very satisfied with my purchase and feel I have finally found something which does what it says. I was also informed any problems contact direct and they will either talk through if adjustments or if a warranty claim will send direct from their stores. I felt very assured by this company and would not hesitate to recommend this equipment. My only minor snag is the nuts fall out of the extension tubes when you release the locking knob.
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3 years ago
Amazon Kunde
Reviewer
5/5
Effektiv und gutes Preis leistungsverhältnis.
Praktisch im Rucksack zu arbeiten.
3 years ago
Dr. C Wilson
Reviewer
5/5
3 years ago
Theo
Reviewer
5/5
Top !
Top !
3 years ago
Matthew
Reviewer
5/5
Great Product
Firstly great product and first class after sales, After six months a...
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part became faulty, Within 2 two hours of contacting the company a full reply come and within 48hours a replacement part delivered. The product and after sales are second to none and wouldn't hesitate in recommending the product.
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3 years ago
Martin P.
Reviewer
3/5
Don't waste your money, get the cheaper Amazon alternative.
Where do I start... The...
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panels were scratched where the factory has cut the protective plastic on the metal... In one place so badly scratched I've put that panel at the back to hide it as best as possible...The instructions left out steps and are very awkward to read due to very small diagrams.The heat output is massively disappointing, I thought I would spend more money to ensure a quality product and I honestly wish I had gone for one of the £179.99 ones from Amazon Essentials instead.The included cover doesn't fit the unit at the bottom as it's too small.The additional Bluetooth speaker is just a random cheap Bluetooth speaker that doesn't fit to the unit in any way shape or form, seriously do not bother with it. You can get yourself a decent Bluetooth speaker for exactly the same price.All in all rather disappointed.
10 people found this helpful
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3 years ago
Bryan Pegg
Reviewer
5/5
BU-KO Patio Heater
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The media could not be loaded.
Despite waiting a while for arrival of this item, which we knew about from the start, the heater did in fact turn up 10 days earlier than expected.The heater is fantastic as is the little Bluetooth speaker which although small belts out the sound.My only criticism i have and it is only a small one, the instruction booklet although informative the diagrams are small and sometimes difficult to understand, the video that was emailed to me as part of the order invoice, is much easier to watch and follow.Since i posted my video on social media a few have my friends have asked me loads of questions about my patio heater and where i had purchased it from.All in all a fantastic Patio Heater which does exactly what i wanted it to do.Great customer service and always kept up to date with product shipping.Well done.
One person found this helpful
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3 years ago