ChrisH
Reviewer
3/5
11 months ago
mrs jane e wells
Reviewer
5/5
Customer Service
Great, nothing too much trouble, thank you for all your help
3 years ago
Amazon Customer
Reviewer
5/5
Great product!
I have been using this chainsaw over the last month and in terms of ...
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value for money it has been excellent. I previously only used Makita chainsaws but the excessive price difference didn't validate another big name brand purchase. I have already cut about 100 logs, some over two foot in diameter and this product has been very efficient thus far. It makes short work of large logs, and to me at least, it is quite similar in its functioning and quality to a Makita.
10 people found this helpful
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3 years ago
JMP
Reviewer
5/5
Excellent rapport qualité prix - Léger et puissant
Souffleur puissant et fonctionnel, ...
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bien moins cher que les grandes marques. Je ne sais pas ce qu'il donnera dans le temps, mais pour un usage non professionnel il est parfait, et pour un professionnel, s'il dure 3 ans au lieu de 10, ça revient au final moins cher qu'un souffleur de marque, et il est bien plus léger. Suivi personnalisé du vendeur qui a contrôlé lui-même la bonne livraison du colis.
5 people found this helpful
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3 years ago
Badger
Reviewer
5/5
Cuts the wood to keep me warm
I have been using this saw over the last few months a...
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nd have found it excellent for the work. I have felled small trees and cut up for logs for my wood burner stove. The saw starts easily and is easy to handle. Not as heavy as some I have used. I note that the seller now offers an upgraded set with two sizes of blade with two of each chains.
BU-KO 62cc Petrol Chainsaw 3.4HP 20" Bar with 2 Chains and 16" Bar with 2 Chains - Cover bag and Full Safety Gear
This appears to be even better value than the one I purchased. The after sales service is excellent. My saw has been upgraded to the newer version at no cost. This is service beyond expectations. The recent storms felled several trees, a couple of them quite large, which I have been able to make good use of thanks to the saw which made short work of them. Strongly recommended.As a follow up, nearly a year later, I had problems starting the saw after not using it for a few months. Several failed suggestions by the seller later, the saw was collected and replaced. What about that for service?
20 people found this helpful
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3 years ago
warren bradley
Reviewer
5/5
Just perfect
I cannot fault this product or their customer service I originally pur...
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chased this item before I went away on my holidays however the delivery date they specified was when I was away so I contacted them to ask if they could deliver on a specified day when I returned within 10 minutes of sending my email I had a reply stating that they would deliver on my specified day at no extra cost to myself I arrived back from my holiday and my patio heater was delivered on the day I arrived back brilliant service and the patio heater is first class simple to to put together and looks fantastic far better than my old one with the added bonus of the cover to protect the heater when not in use and it looks great.also as an added curtesy the company also contacted me to make sure that the product was delivered safely without any damage I have recommend this product to a few friends as everything from start to finish was just perfect this is how all companies should treat there customers I will certainly use again thank you.
5 people found this helpful
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3 years ago
Peter Forshaw
Reviewer
5/5
5 STAR CUSTOMER SERVICE!!!!!!
Very good product.Initially had a problem with the gl...
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ass tube supplied in 2 sections. Rang customer service explained the issue and they replaced it with a single full length tube without hesitation. After a year I required a replacement cover which again was replaced without question. 5 star customer service!!!!!
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3 years ago
Alan, Nairn
Reviewer
5/5
First Class Service
I purchased a BU-KO 2019 52cc Long Reach Petrol Multi-Functiona...
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l Garden Tool from Burrowmount just under a year ago and have been delighted with its versatility and it has made life much easier in keeping the garden neat and tidy.Recently though I had a problem with the carburettor and contacted them. The after sales service (which from a review I read before purchase and made me choose Burrowment to buy it) was simply excellent.A quick personal email response resulted in a follow -up from a technician who immediately offered to arrange the return for its repair. The administration department took over and within 48 hours a courier was at my home with a pre-paid label to be applied to my Multi-Functional Garden Tool to go back. Ten days later it was returned and working well again.Burrowmount are a small family business which prides themselves in their customer service. No matter how good a product, problems can always happen so even more knowing there is a superb after sales service available is really important. If I could give them more than five stars I would.
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3 years ago
mrs j hogan
Reviewer
5/5
Great value
Great power in it. Excellent value for money
3 years ago
Maggi
Reviewer
5/5
Not had chsnce to use it yet hence stars missing.
I haven't given top stars as yet,...
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purely because knowhere does it say, that right now you cannot purchase a gas bottle! We found an empty 5 kilo one, from years ago in our garage, otherwise god knows when we could have thought to buy one! It seems restaurateurs bought so many gas bottles to keep customers warm outside, that they're now in short supply and government has put a ban on selling them. You can only swap an empty for a full bottle. The 5 kilo wont last very long but, its all we have! The heater itself is beautiful and now we can try it out!
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3 years ago
david grundy
Reviewer
5/5
A decent chainsaw
As long as you grease the chain before use you wont have any pro...
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blems. I put the 16" bar on first and cut 14" logs with ease, both across grain and with grain. Overall a very good buy and I would recommend the 62cc to anyone. Just cut 25 logs all sizes from 8" to 18" into 11" lengths just over 100 pieces ready for log splitter. Perfect and still sharp.
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3 years ago
Pat
Reviewer
5/5
Great Patio Heater.
I am very pleased with this purchase. Was a bit of a challenge ...
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to put it together, but once understood where and how the bits bolted together all was fine. It is tall but still quite easy to move about - make sure the two glass tubes (and gas bottle) are not in it when you tilt it 45 degrees on its wheels to move it to its working location. For four of us sitting on our decking to 11pm one evening recently, it kept the chill at bay and even on the high setting, the gas bottle dial had not even moved after three hours of use. The bluetooth speaker is great to and quite powerful. The speaker replaces the front door panel knob/handle and is still easy to get on and off to charge up and turn on. I am very happy with this and we have nicknamed it the Shard! Great item with good heat out put, just what we wanted.
8 people found this helpful
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3 years ago