jean louis ferre
Reviewer
5/5
tres bien
reçu ,essayé , nickel
3 years ago
Client d'Amazon
Reviewer
5/5
Souffleur pour bricoleurs avertis !
Ce souffleur est puissant mais de piètre qualité.A...
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u bout de 1 an d'utilisation, voici les problèmes rencontrés :- poignée de gâchette d'accélération cassée ; j'ai dû la bricoler en la refixant avec une vis par le dessous. La poignée tient par un tout petit morceau de plastique à l'origine- sangles de harnais qui se baladent. J'ai dû les repasser et les recoudre pour qu'elles tiennent en place- pot d'échappement non fixé. Là c'était le pompon : le pot d'échappement n'était pas fixé au moteur et se baladait dans la cage plastique qui a fondu avec la chaleur dégagée par le moteur. J'ai dû trouver des vis adaptées et les refixer avec du frein-filet adapté aux hautes températures.- le réglage du carburateur pas fait : il ne tenait pas le ralenti au déballage. J'ai dû refaire les réglages.Bref, si vous ne savez pas bricoler un peu, passez votre chemin.Après tout cela, je n'ai pas de problème de dysfonctionnement de moteur, et ce souffleur est par ailleurs, particulièrement puissant.Investissez dans un casque anti bruit efficace : il sera largement nécessaire.
2 people found this helpful
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3 years ago
IAN DOUGLASS
Reviewer
5/5
Patio Heater
The product is perfect we were in decided whether to get the one with ...
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the music blue tooth or the one without but decided to get the one with the music blue tooth great feature, The other great thing is the size of the gas compartment you can get a much larger gas bottle in compared with similar ones which reflects in the price of the gas as the larger the bottle the cheaper the gas becomes. I would say the only downside is if the cover was made of a stronger material so that the edges of the heater did not chaff the cover but having said that it would not put me off buying the heater as it is made of good quality but you only get what you pay for.
One person found this helpful
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3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
Amazon Customer
Reviewer
5/5
Wonderful product with amazing customer support
I purchased this patio heater to en...
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sure I would get much more benefit from my revamped garden. I just loved the stylish appearance especially the stainless steel finish. While it is tall, it is so easy to move with the wheels and definitely has the wow factor. It is very important to me that customer service and support is available on any item I purchase and I have never before encountered the support and communications I have received from Burrowmount. I definitely recommend
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3 years ago
Ilker Giritlioglu
Reviewer
5/5
Superb customer service and support
Used it once with 2 extension poles. Had diffic...
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ulty dismantling it as the housings of the tubes got too tight. Managed to get the poles off and tried to put another new pole in, but couldn’t.On reading the above feedback, someone contacted immediately and wanted to know the exact issue and offered their full support.I explained the issue and they wanted to know which parts needed replacing. I sent them the list of parts and they were posted 1st class, including 2 new replacement chains for the chainsaw, which arrived yesterday.A perfect communication and customer service which proves that they stand behind their products and promises.
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3 years ago
Agullo Roger
Reviewer
5/5
qualité / prix
Pour l'instant pas de problème ,à voir dans le temps ???
3 years ago
Franz Ritz
Reviewer
5/5
Super
Super Gerät stark und zuverlässig
3 years ago
Michelle Page
Reviewer
5/5
Beautiful Patio Heater
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The media could not be loaded.
Love this patio heater, it looks amazing in my garden, the heat output is perfect and has kept us warm on cold nights. I'm so pleased I bought this, it's perfect.Customer service has been the best. Delivery was quick, I had the heater within days of ordering.
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3 years ago
Anne-marie
Reviewer
5/5
Time saving
Fence posts
3 years ago
Miguel Alarcón
Reviewer
5/5
Cumple su función sin problemas
Si aceptable cumple mis expectativas
3 years ago
zoe whitaker
Reviewer
4/5
It’s fine
It’s fine for at home.
3 years ago