coleslawbogusiewicz
Reviewer
5/5
Very good product, great seller, perfect communication with the customer.
I recommend
10 months ago
T P Lusty
Reviewer
5/5
delighted with this outdoor product
This adds heat to your patio as well as giving ...
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off a welcoming, warm ambient lighting. It was relatively easy to assemble. Our central glass tubing came in two separate parts that connected in the middle. Unfortunately when angle the heater to move there was instability and caused the glass to crack. We received very prompt service from the company and replaced the item with one complete glass cylinder (rather than the 2 smaller cylinders) and so far it is much more sturdy. I have yet to try the outdoor speakers yet...something to look forward to when entertaining again in the garden spring/summer nights...
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3 years ago
rob
Reviewer
5/5
Sitting out at night on the decking relaxing
The heater is perfect and was coming i...
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n 50 pounds cheaper than all the competition. I would definitely recommend buying from you. Great packaging. Took around an hour to assemble and it gets hot pretty quickly it also looks fantastic as soon as you switch it on. We love sitting outside at night with it.
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3 years ago
Miss K-J Ritchie
Reviewer
2/5
Should have worn gloves or chain mail
When assembled it looks great. Heat output is...
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ok. However, the finish on this product is really poor. Aside from the inadequate assembly instructions, there are multiple sharp edges on various pieces that my husband cut himself on. My father (a former engineer) examined the parts and suggests that the mould at the factory is blunt so when the metal is punched, it burrs, leaving knife-sharp edges. Given the blue plastic protective coating comes off in bits and pieces, the parts need to be manoeuvred multiple times, increasing the chances of being cut. The worst cut my husband received was from one of the side panels and was touch and go as to whether it needed stitches. We have contacted the manufacturer, but a week on have not had a response. Buyers beware - this looks great from a distance but you need to wear protection on your hands when assembling and take real care when using it. Keep kids well away.
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3 years ago
Alan, Nairn
Reviewer
5/5
First Class Service
I purchased a BU-KO 2019 52cc Long Reach Petrol Multi-Functiona...
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l Garden Tool from Burrowmount just under a year ago and have been delighted with its versatility and it has made life much easier in keeping the garden neat and tidy.Recently though I had a problem with the carburettor and contacted them. The after sales service (which from a review I read before purchase and made me choose Burrowment to buy it) was simply excellent.A quick personal email response resulted in a follow -up from a technician who immediately offered to arrange the return for its repair. The administration department took over and within 48 hours a courier was at my home with a pre-paid label to be applied to my Multi-Functional Garden Tool to go back. Ten days later it was returned and working well again.Burrowmount are a small family business which prides themselves in their customer service. No matter how good a product, problems can always happen so even more knowing there is a superb after sales service available is really important. If I could give them more than five stars I would.
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3 years ago
paul dixon
Reviewer
5/5
Strimmer
It does what it is supposed to do
3 years ago
Baluarte Rym s.l
Reviewer
5/5
neil37
Reviewer
4/5
Stylish and generates a reasonable amount of heat.
Was reasonably easy to assemble ...
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but does take a morning - lots of pieces - and the instructions aren't great. Looks good and seems to work well. Not that easy to manoeuvre given its height but okay on a firm surface with the wheels. It is at risk of blowing over in strong winds so I've taken to attaching it to the drainpipe with a strap when not in use .
One person found this helpful
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3 years ago
Sylke
Reviewer
5/5
Schrott beim 3.anmachen
Im Grunde ok, aber beim 1.Gebrauch und beim 3.Anziehen, hat is...
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t die Rückholfeder des Starters hängen geblieben und die ganze Automatik hat sich bei laufenden Motor in ihre Einzelteile zerlegt! Konnte gar nicht so schnell das Gerät abstellen, die Metall auf Metall Zerstörungsgeräusche klangen nicht gut!!!
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3 years ago
Martin P.
Reviewer
3/5
Don't waste your money, get the cheaper Amazon alternative.
Where do I start... The...
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panels were scratched where the factory has cut the protective plastic on the metal... In one place so badly scratched I've put that panel at the back to hide it as best as possible...The instructions left out steps and are very awkward to read due to very small diagrams.The heat output is massively disappointing, I thought I would spend more money to ensure a quality product and I honestly wish I had gone for one of the £179.99 ones from Amazon Essentials instead.The included cover doesn't fit the unit at the bottom as it's too small.The additional Bluetooth speaker is just a random cheap Bluetooth speaker that doesn't fit to the unit in any way shape or form, seriously do not bother with it. You can get yourself a decent Bluetooth speaker for exactly the same price.All in all rather disappointed.
10 people found this helpful
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3 years ago