Piers M
Reviewer
5/5
Absolutely delighted with this heater. It's a great looking item and is very well made. Solid, loo...
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ks good as an outdoor feature and very straight-forward to put together. First class service from Michael, who could not have been more responsive and attentive. Thoroughly recommended.
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2 weeks ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
martingasson 1
Reviewer
5/5
Easy to use
Easy to use
3 years ago
SBW
Reviewer
4/5
Test Run
So the product looks well made and heavy duty, you get a lot of spares inc...
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luding a spare spark plug and H & S kit. Takes a while to put together and is very heavy. I bought the long reach version and tested it with all 3 extensions and it was far too heavy to use with all 3, and that was using it with the harness. Then tried it with 2 extensions and although it was still very heavy it was just about usable if you have it balanced and adjusted correctly.The extensions are very tight and stiff, even after lubrication and the pinch bolt nuts fall out every time you dismantle the extensions, if you where doing this on grass you would never find the nuts again.The engine started ok but needed a small amount of choke to keep it running even when warmed up.Good value for the money but unless you have good strength you will fine it hard to manoeuvre especially when using the extensions.
One person found this helpful
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3 years ago
C dodelé
Reviewer
5/5
Retour / Echange ou remplacement gratuit
La poignée (18) avec interrupteur est cassée ...
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au niveau du collier (14) pour interrupteur,, je souhaite qu'on me remplace cette pièce , c'est tout , je ne veut pas retourner l'ensemble de l'appareil qui me semble correct au contrôle de réception de ce jour (16/02/2021)
2 people found this helpful
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3 years ago
Roy Holliday
Reviewer
4/5
Would have been much more to my liking if it had been lighter
The weight of it
3 years ago
Les
Reviewer
5/5
Good value for money
All good thankyou
3 years ago
Mr MJ
Reviewer
4/5
3 years ago
david smith
Reviewer
5/5
Good products
Liked everything
3 years ago
David Winham
Reviewer
5/5
It strong and well made
Went to gather well and was very versatile
3 years ago
Joyce
Reviewer
4/5
Heater v good quality once built up. Clearer instructions would have made assembling easier
...
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V pleased with the heater now it is built up. Instruct were difficult to follow at times, largely due to the size of diagrams in the instructions booklet, also the doors are v sharp on the corners/edged so car needed when assembling. V pleased with the finished results looks v stylish & cover is good quality for storage, when not in use. . Looking forward to using later I the summer would recommend to others
2 people found this helpful
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3 years ago
David long
Reviewer
5/5
It runs and cuts
Its ok but brack fell apat so use weth out one
3 years ago
Pop
Reviewer
5/5
Je recommande pas!!!
Bonjour. C'est pas du tout comme dans le descriptif. Haut parleur...
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à 1 euro sur Wish,des plans de instalation non complète pièces qui manque ou tordues,verre de chauffage cassé. Instalation en 4 heure avec des files de fer parce que il était incomplète. Je recommande pas!!!
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3 years ago
Mary
Reviewer
4/5
Good product though assembly is time-consuming
The assembly instructions were clear...
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in the main though a couple of times we had to undo what was said to fit another part and then re-do the original. The screws are quite small and fiddly and the panelling needs to be shoved into place at times for the screw holes to match. You definitely need 2 people to assemble it all.The rubber ring on which the glass tubes sit was missing from the original packaging but the seller was very quick to respond (on a Sunday afternoon!) and the ring arrived by the following Saturday. The heat output is good, particularly for the upper body.The cover managed to blow off in the strong wind so we have since tied it with string in a couple of places.A good product in all, just be prepared for the assembly!
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3 years ago