lynie
Reviewer
4/5
Very delayed order but Fabulous heater ..... once you put it together!!!!!! Instructions aren’t the ...
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best. Caused a family fall out
Took three hours to build but worth end result.
Gives great heat and looks classy. Sadly wind blew it over within a few weeks ( even with gas bottle in) dented and glass smashed!!!!
Contacted company and they promptly sent out new glass for £60.00. Good service
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11 months ago
Mr C.
Reviewer
5/5
Stylish
I bought this heater to allow us to drag out the evenings in the garden wit...
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h a little heat, and on that front, this heater delivers. Once it gets going, the output from this is excellent. It is very easy to use, and adds a lot of style to the garden. One minor point to note is that the instructions are not quite so clear, however there is a YouTube video from the manufacturer that clarifies everything, so I would advise watching that before set up. Overall, this heater is great and I am very happy with it. To add one last comment, the customer services team are especially supportive! I had an incident where the heater was blown over by unexpected winds, and the team very kindly sent out replacement parts to assist. Do tie down the heater when not in use. I learnt the hard way!
One person found this helpful
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3 years ago
Amazon Customer
Reviewer
4/5
Effective but heavy
This machine is good quality but very heavy to "wear". Adjusti...
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ng the straps to arrive at a carrying position which is both practical and comfortable is not easy. Similarly, finding the best position for the control trigger so that it is easy to use while still keeping the air nozzle in the optimum position. The instructions are fairly clear, but the illustrations are not very helpful. The machine starts easily and generates high-speed airflow. It comes with ear defenders, gloves and a toolkit and is well packaged.
One person found this helpful
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3 years ago
Alberto Menicucci
Reviewer
5/5
Prodotto per uso domestico
Adatto a medio-piccole, piccole superfici.
3 years ago
Andrew H
Reviewer
5/5
Quality product, 2 pairs of hands to assemble, but well worth it!
Item arrived a fe...
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w days early, excellent communication.Very well packaged, most parts had their own protective packaging.A little tricky to put together alone, so I would recommend a helping pair of hands at the latter stages.Very well made, all holes and fittings lined up perfectly. Very satisfying when you don't have to force screws and bolts in from different angles!The finished product is excellent, great value for money in my opinion. I have read several reviews that say they have had to order replacement quartz tube after their heater blew over in high winds and the glass smashed. I have used a black bungee cord which I wrap round the heater and tether it to my wall when not in use.Overall 5* all the way!!
2 people found this helpful
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3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
grumpy dave
Reviewer
5/5
George C
Reviewer
5/5
Great machine and fantastic customer service
After purchasing 2 other named brands ...
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that let me down I was a bit concerned about buying another one from the internet. How wrong I was this is a fantastic piece of equipment well built and with a amazing set of additions that I did not expect. Comes with a small toolkit which would be handy to anyone that has not got a tremendous amount of sockets in their shed. Came packaged well and the instruction booklet although not straight forward is easy to understand one you have looked through a couple of times. Took around 1 hour to fully assemble all the parts and double check all screws and bolts tight as most machine require that little look over to ensure nothing loose. Fuelled up the unit with 2 stroke oil as per the supplied bottle and attached the hedge trimmer without the extension. Primed the carburettor and pulled the recoil starter and it fired up on the second pull. I proceeded to cut our hedge which was around 3 meters tall and upon first use seemed fine. During use I found it started to run on a little so I rang the supplier up and spoke to a gentleman who was very informative and gave me a couple of suggestions to slow the machine down. Went back to the garden and started the unit up on the first pull with no effort at all, previous manufactures that I had to start after stopping took some time this one did not. I completed the task in hand with ease apart from the very top, as I did try with another extension but I think will need to build my arm muscles up as unable to hold steady. This is no reflection on the machine just me being a weakling. Overall very satisfied with my purchase and feel I have finally found something which does what it says. I was also informed any problems contact direct and they will either talk through if adjustments or if a warranty claim will send direct from their stores. I felt very assured by this company and would not hesitate to recommend this equipment. My only minor snag is the nuts fall out of the extension tubes when you release the locking knob.
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3 years ago
M Weselby
Reviewer
5/5
Does what it says on the tin..
Bought as we had a number of deep holes for a lot of...
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fence posts..the box was damaged upon receipt, thankfully nothing missing or damaged. It starts easily, does what it's designed to do quickly. Let's hope it stands up to a lot of use .only time will tell, recommended...
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3 years ago
Gary Hammersley
Reviewer
5/5
Versatile and effective tool with great after-sales service
This is a versatile and...
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effective tool for all the gardening uses I have. I've had a couple of minor teething problems and I've been really impressed with great after-sales service I've had. Burrowmount have been helpful and responsive to resolve the problem
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3 years ago
paul
Reviewer
2/5
very difficult to manouver
It must be noted that this product is extremely tall and...
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top heavy so should be secured if being left out side....it is extremly difficult to maouver when gas is inside as the cylinder keeps sliding around and because it is so tall. The heat out put is small..
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3 years ago
Franz Ritz
Reviewer
5/5
Super
Super Gerät stark und zuverlässig
3 years ago
Mick M
Reviewer
5/5
Excellent Value for Money
This product was quite straightforward to assemble, provi...
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ded you carefully read the instructions and diagrams. However a couple of the predrilled screw fixings did not line up. This was not too significant and did not affect the solidity.The heater was easy to use and worked well although we did notice heat was not so effective when very windy (probably as you would expect really). Definitely a good buy for the price.
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3 years ago
Jane Nelson
Reviewer
3/5
Good value but instructions are not clear enough. No video included as advised when purchasing
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Good value and looks good. Easy to ignite but only criticism is that instructions are not very clear and pictures/print are too small to make out where screws should go. Had to go into YouTube to Watch video as video which should have been included was missing. Took 2 people approximately 2 hours to build so if you are not good with self assembly you may struggle to put it together.
One person found this helpful
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3 years ago
Cliente Amazon
Reviewer
5/5
Muy potente
Para limpieza alrededor del caserÃo. Ninguna queja
3 years ago