Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
michael j kehoe
Reviewer
5/5
Safety first
GreAt power
3 years ago
CHATON
Reviewer
5/5
Bruyant mais tellement pratique
Le suivi du colis est complètement bidon mais au final...
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, j’ai reçu le souffleur très rapidement.J’ai même pas fait attention si la notice est en Français, j’ai juste suivi les images : 3 trucs à emboiter, c’est vite fait.Ya bien une pompe d’amorçage (c’était pas précisé). Pas eu de souci pour démarrer.Ca souffle fort, plus fort que mon électrique de 1800W, mais je suis content de pas avoir pris plus petit (j’ai le 65cc).J’ai aussi apprécié les petits accessoires fournis avec (gants, casque etc…).Au final je suis vraiment content de mon achat :C’est comme un sac à dos, on ne le sens plus. Et fini cette p***** de rallonge de m**** qui s’emmêle autour de n’importe quoi et qui veut obstinément finir dans la piscine !Ca devient carrément ludique, mais c’est beaucoup plus bruyant qu’un électrique.Le seul défaut, c'est qu'on peut pas couper le soufle (sans couper le moteur): même au ralenti, ca souffle un peu. C'est déroutant au début.
10 people found this helpful
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3 years ago
Alfredo ELGUETA Sanz
Reviewer
5/5
Buena relación calidad precio
Buena relación calidad precio.
3 years ago
Vincent Connolly
Reviewer
5/5
Good value
Very good value that's why I bought two would recommend to anyone
3 years ago
Adrian Goggin
Reviewer
5/5
Good product, great visually, absolutely amazing after service care.
I very rarely ...
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write reviews, only if something good, or bad, really stands out which is the case here. Firstly the negative, the first time we used the patio heater the glass tubes cracked, however the service provided after I contacted them was absolutely stunning. Speedy email responses, which switched to mobile calls with their specialist who quickly diagnosed the issue and sent through a new glass tube and some additional dropper screws to allow more air through which has worked really well.The patio heater itself is very eye catching and generates a fair amount of heat, I'm not convinced that the Bluetooth speaker is worth the additional cost as it's very fragile and tinny but that is a small thing.However to end on a positive, I would recommend that you can purchase this eye catching product and still be very reassured by the fact that should there be an issue the post sale support is fantastic.
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3 years ago
Alfredo ELGUETA Sanz
Reviewer
5/5
Buena relación calidad precio
Buena relación calidad precio.
3 years ago
Riley
Reviewer
4/5
Good all round
Excellent for cutting privet easy to use and pretty light
3 years ago
Client d'Amazon
Reviewer
5/5