Anne-laure
Reviewer
5/5
J’ai acheté ce produit pour un BBQ d’hiver sur ma terrasse et je dois dire qu’il y a de la qualité. ...
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Produit monté en 1h30 c’est simple mais faut bien prendre son temps. J’ai eu un petit problème le verre était cassé (livré en 2 partis) mais le sav fut au top et reepexdition rapidement. Fonctionne parfaitement. Bref je recommande tant pour le produit que le vendeur.
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11 months ago
J.Carlos
Reviewer
5/5
Alan, Nairn
Reviewer
5/5
First Class Service
I purchased a BU-KO 2019 52cc Long Reach Petrol Multi-Functiona...
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l Garden Tool from Burrowmount just under a year ago and have been delighted with its versatility and it has made life much easier in keeping the garden neat and tidy.Recently though I had a problem with the carburettor and contacted them. The after sales service (which from a review I read before purchase and made me choose Burrowment to buy it) was simply excellent.A quick personal email response resulted in a follow -up from a technician who immediately offered to arrange the return for its repair. The administration department took over and within 48 hours a courier was at my home with a pre-paid label to be applied to my Multi-Functional Garden Tool to go back. Ten days later it was returned and working well again.Burrowmount are a small family business which prides themselves in their customer service. No matter how good a product, problems can always happen so even more knowing there is a superb after sales service available is really important. If I could give them more than five stars I would.
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3 years ago
Claire Donnelly
Reviewer
5/5
Brings the Wow Factor to our parties!
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I bought this gas heater for my house and I was so impressed with it that I moved it into my Party business. The dancing flame is a huge hit and has become the main talking point at parties.It is powerful enough to heat for 30 people and heat output can be adjusted if it gets too warm.Delivery and packaging was fast from this seller, as expected shopping on Amazon. It uses the normal patio gas that are commonly used with barbecues so easy to find.I recommend using the video step by step instructions for set up. The link is on the front cover of the manual. All we needed was a screwdriver, which even came in the box.Thanks for the great product!
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3 years ago
David Harris
Reviewer
5/5
Terrific after sales service
The product arrived well-packed and complete with some...
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useful extras (like additional cutting heads) and safety kit. The instructional video was useful but bits were for a different model (no real problems). The machine worked very well. A loose choke cover meant a lost air filter but this was promptly replaced free of charge.
3 people found this helpful
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3 years ago
Cliente Amazon
Reviewer
5/5
ottimo
molto potente, si accende con mezzo colpo , accessori validi
3 years ago
Adrian Goggin
Reviewer
5/5
Good product, great visually, absolutely amazing after service care.
I very rarely ...
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write reviews, only if something good, or bad, really stands out which is the case here. Firstly the negative, the first time we used the patio heater the glass tubes cracked, however the service provided after I contacted them was absolutely stunning. Speedy email responses, which switched to mobile calls with their specialist who quickly diagnosed the issue and sent through a new glass tube and some additional dropper screws to allow more air through which has worked really well.The patio heater itself is very eye catching and generates a fair amount of heat, I'm not convinced that the Bluetooth speaker is worth the additional cost as it's very fragile and tinny but that is a small thing.However to end on a positive, I would recommend that you can purchase this eye catching product and still be very reassured by the fact that should there be an issue the post sale support is fantastic.
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3 years ago
Amazon Customer
Reviewer
5/5
Excellent customer service
The item arrived with a small fixing plate for the guard...
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missing so contacted the seller. They couldn’t have been more helpful or quicker to respond with the missing part arriving the next day.Can’t believe the value for money in this item. The wire brush is £20 and it comes with a cutter and two cord reels. Really happy with my purchase and with the seller
One person found this helpful
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3 years ago
Amazon Customer
Reviewer
4/5
Read the instructions before you start assembly
3 years ago
antonio
Reviewer
5/5
Potente
Hola,buenas tardes, he comprado el soplador de 72 cc,por que querÃa potencia y...
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la verdad es que tiene muchÃsima, estoy satisfecho,arranca muy bien y es cómodo. lo recomiendo.Lo mas importante, tuve un problema que yo mismo ocasione, y me puse en contacto con la empresa, que por cierto se han portado muy bien, rompà una pieza y se han volcado en solucionarme el problema enseguida, asà da gusto comprar en esta empresa, te sientes respaldado, muchas gracias.
12 people found this helpful
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3 years ago