Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
Show More
Show More
ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
Show Less
Show Less
11 months ago
br.1024
Reviewer
4/5
Great thank you im really happy started first go great strimmer thank you
11 months ago
eric.walshaw
Reviewer
5/5
Recommend to everyone
Great machine started straight away love it
3 years ago
Denis Krüger
Reviewer
5/5
Viel zu laut
Gute Leistung
3 years ago
Dale Edwards
Reviewer
4/5
Hard to assemble but looks good at the end
Just as everyone else states regarding e...
Show More
Show More
recting the heater it took me around I'd say the 5 hour mark as many of the instructions are in my opinion missing or in the wrong order.The heat output is good and does look pretty classy. I would recommend this heater as it does a Good job, I'm no novice at putting bits together but this was a challenge, I'd give plenty of time
Show Less
Show Less
3 years ago
David Harris
Reviewer
5/5
Terrific after sales service
The product arrived well-packed and complete with some...
Show More
Show More
useful extras (like additional cutting heads) and safety kit. The instructional video was useful but bits were for a different model (no real problems). The machine worked very well. A loose choke cover meant a lost air filter but this was promptly replaced free of charge.
3 people found this helpful
Show Less
Show Less
3 years ago
Richard Hope
Reviewer
5/5
Great product
Very good product, easy assembled.
3 years ago
Roy Holliday
Reviewer
4/5
Would have been much more to my liking if it had been lighter
The weight of it
3 years ago
Kev
Reviewer
5/5
Great budget chainsaw
I bought this chainsaw primarily to cut a large stump left by...
Show More
Show More
others to a lower level (I dug all the earth around the stump first) and in the future for me to cut logs and timber so I can turn on a lathe.It was easy to assemble & fit the chainbar and chain. Once primed, it started and ran well, and was very easy to re-start.Safety brake works well, (kicked back only once and that was my fault!)Safety kit although basic is adequate for home gardening use. The mesh face guard will stop flying debris, I have prescription safety glasses provided by employer so didn’t need the goggles.The spare chains are a bonus as well. I thought I’d get through more than 1 chain on this stump but was pleased that 1 chain was suffice - there were a lot of vertical cuts on this job and it was just starting to blunt toward the end - there is a file provided to sharpen the chain.Had to tighten the chain 3or 4 times but that is to be expected and was easy to do - (loosen the chainbar locking nuts a bit, tighten the chain and then re-tighten the nuts).Neat carry bag (but only fits chainsaw with the 16” chain fitted).Toolkit has all the appropriate tools needed.All in all, a great budget chainsaw package with everything you need to get going (except fuel & oils). It’s not a chainsaw for professional arborists or tree fellers, but certainly good enough for use in the garden.Would I recommend - absolutely.
2 people found this helpful
Show Less
Show Less
3 years ago
Sean Patten
Reviewer
5/5
Leaf blower
Great machine. Powerful and easy to operate. Really quick at its job
3 years ago
Joyce
Reviewer
4/5
Heater v good quality once built up. Clearer instructions would have made assembling easier
...
Show More
Show More
V pleased with the heater now it is built up. Instruct were difficult to follow at times, largely due to the size of diagrams in the instructions booklet, also the doors are v sharp on the corners/edged so car needed when assembling. V pleased with the finished results looks v stylish & cover is good quality for storage, when not in use. . Looking forward to using later I the summer would recommend to others
2 people found this helpful
Show Less
Show Less
3 years ago
jeathinder khakh
Reviewer
5/5
Great product and excellent customer service
This outdoor Heater is fantastic, and ...
Show More
Show More
would recommend it to everyone, looks amazing in the garden, the only thing I would say is to ask for a video to build it . I spoke to someone called Micheal from burrowmount ,who has been fantastic, sent me the videos, and is there for you step by step , never mind ten out of ten , he definitely deserves hundred out of hundred . The heat from the heater is fantastic, I would recommend this product to everyone, and well worth the money
Show Less
Show Less
3 years ago