Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Lee Smith
Reviewer
5/5
I have got a decent sized garden with hard-to-reach branches, this is the only tool I could have use...
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d. It is very easy to start but if you have a problem there is a very useful telephone number with a human being at the other end that is willing to talk to you with very helpful advice. There is nothing that can go wrong.
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11 months ago
Lorena
Reviewer
5/5
perfecto y super rápido la entrega
perfecto
3 years ago
Cliente Amazon
Reviewer
5/5
Pésimo trato por parte de Amazon
La e devuelto a los diez minutos de funcionamiento en...
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cuanto le baja el nivel del combustible se para y no arranca no se puede estar repostando cada diez minutos el trato por parte de Amazon pésimo no creo que vuelva a comprar ahora me dicen después de 15 dÃas que tengo que pagar yo los portes de devolución
One person found this helpful
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3 years ago
Fiona McKinnon
Reviewer
5/5
They've Thought of Everything
Ordered this chainsaw for my husband. He is very ple...
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ased with it as it is easy to use and cuts through the wood really easily. The box comes with everything you need to use it safely. As well as spare chain for each of the two blades, and guards too, there is a safety visor, gloves and protective glasses. There is also an oil mixing container to mix the petrol and two stroke oil. It is easy to assemble.The supplier, Burrowmount are really good to deal with, and keep you up to date with the progress of your order, and when it will be delivered.
2 people found this helpful
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3 years ago
Miguel
Reviewer
5/5
Sopla
Funciona bien, enciende bien, no necesita más de dos tirones aunque es el primer...
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dÃa de pruebaNo me convence mucho la fuerza del motor que para tener 2,35 cv le falta alegrÃa es como si se quedase a medio gasEn las fotos parece más robusto, en realidad se ve bastante sencilloA ver lo que aguanta y como va con el tiempoEn principio es funcional y mueve bien las ojas pero me esperaba algo más de alegrÃa en el motorPor lo demás bienMe llegó dentro de la fecha que me dijeronMás bien el primer dÃa de los que me dijeronTuve que preguntar varias veces porque no me aparecÃa le información de seguimientoY al final todo genialSiempre me respondieron a los mensajes con mucha amabilidad y rapidezCon el vendedor muy contentoLas herramientas son sencillas pero de momento quitando lo del motor que le falta alegrÃa todo bien
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3 years ago
C dodelé
Reviewer
5/5
Retour / Echange ou remplacement gratuit
La poignée (18) avec interrupteur est cassée ...
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au niveau du collier (14) pour interrupteur,, je souhaite qu'on me remplace cette pièce , c'est tout , je ne veut pas retourner l'ensemble de l'appareil qui me semble correct au contrôle de réception de ce jour (16/02/2021)
2 people found this helpful
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3 years ago
Dr. C Wilson
Reviewer
5/5
3 years ago
Con Kiely
Reviewer
5/5
Five Stars
Excellent
3 years ago
M Weselby
Reviewer
5/5
Does what it says on the tin..
Bought as we had a number of deep holes for a lot of...
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fence posts..the box was damaged upon receipt, thankfully nothing missing or damaged. It starts easily, does what it's designed to do quickly. Let's hope it stands up to a lot of use .only time will tell, recommended...
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3 years ago
EMF
Reviewer
5/5
Auger holes, the only way to dig it!
It’s a great bit of kit. We cut 25 holes each ...
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200mm in diameter and 600mm deep. We did this in half a day. We had 2 problem holes where we had cut into 2 bricks which stop theAuger blade. These were removed and the blade continued on to correct depth.Used over a few jobs, this investment will have paid for its self.
2 people found this helpful
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3 years ago
DVDs 2 Treasure
Reviewer
5/5
Easy to start, lightweight but powerful
I've used it several times now and it has a...
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lways started really easily, which was something I was apprehensive about, as I've had other cheaper items and they are a pain to start. Second pull on first ever start!!!!It's powerful enough to move the leaves with ease, not so much for twigs unless they are on the small side.
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3 years ago
bourgault
Reviewer
5/5
Cliente Amazon
Reviewer
5/5
Muy buen producto
Equipo muy potente con una relación calidad-precio más que aceptable
3 years ago