Lynn Stanfield
Reviewer
5/5
Our flame tower blew over in a storm and the glass smashed - this replacement fitted perfectly.
11 months ago
T P Lusty
Reviewer
5/5
delighted with this outdoor product
This adds heat to your patio as well as giving ...
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off a welcoming, warm ambient lighting. It was relatively easy to assemble. Our central glass tubing came in two separate parts that connected in the middle. Unfortunately when angle the heater to move there was instability and caused the glass to crack. We received very prompt service from the company and replaced the item with one complete glass cylinder (rather than the 2 smaller cylinders) and so far it is much more sturdy. I have yet to try the outdoor speakers yet...something to look forward to when entertaining again in the garden spring/summer nights...
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3 years ago
Andrew Fraser
Reviewer
5/5
Good
Good
3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
Clint Sharp
Reviewer
5/5
Top Quality Patio Heater
Having read through some of the other reviews, I was a bit...
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hesitant at first to order this item. I am now glad I did! The heater arrived earlier than expected and was extremely well packaged. Any fragile part, for example the glass tube, was encased in thick expanded polystyrene and very well protected from damage. The instructions were clear and easy to follow and as with any home assembly, read instructions first, check all screws and fixings and separate them by size etc. From start to finish, the assembly process took just under 1.5hrs. Some reviews claimed the metal sheets were razor sharp, but I did not experience this. That said, if you are prepared to slide any body part down the side of a piece of sheet metal, expect to get cut, much like a sheet of paper! I did have one very small issue in that three of the fixing holes on the top plate had sadly not been tapped during the manufacturing process. I contacted the company direct and they were amazing. They instantly sent a replacement - no issues at all. I was even contacted after as a follow up to ensure I had received the plate and that all was okay.So, to the item itself. Its a great patio heater and looks the part in the garden. Some heaters look too industrial or much like an oil can with a large pole attached. I have stood under some of these and start to feel ill because the heat is so intense. However this patio heater is great for heat control. Its not "nuclear" when its on full, but provides a nice, gentle heat that means you can spend so much more time sitting in the garden in those chillier autumn/winter evenings. The heat is background, which means you will not be sitting out in shorts and t-shirt in December, so expect to wear sensible clothing. For me what is essential is that you do not come away with a suntan after sitting under it.We have had friends round for evening drinks and they are amazed at the quality of the heater and especially how great it looks.In the last few weeks we have had some extremely high winds and I expected to find the heater on its side one morning. This did not happen at all. The heater is slightly unstable with no gas bottle in it, but once you have that bottle connected, the heater is not going anywhere. You would have to hit it quite hard to knock it over.The design is great in that as well as heat, you have a lovely flame that passes up the glass tube, which, as well as proving some subtle background light, you also get the romantic view of a real flame.I cannot recommend this patio heater enough. Yes, its a little bit more expensive that some other heaters on the market, but as with just about anything, you really do get what you pay for.In terms of the supplier, this can also be very important when purchasing any item. Again, I cannot praise the supplier enough for their support and rectification of the one little fault I had. Manufacturing processes do go wrong from time to time, but was is essential is that we are all supported by the supplier or outlet from where we purchased the item. Customer care is of utmost importance and the supplier of this patio heater is second to none. I will certainly do business with them again.
39 people found this helpful
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3 years ago
Joyce
Reviewer
4/5
Heater v good quality once built up. Clearer instructions would have made assembling easier
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V pleased with the heater now it is built up. Instruct were difficult to follow at times, largely due to the size of diagrams in the instructions booklet, also the doors are v sharp on the corners/edged so car needed when assembling. V pleased with the finished results looks v stylish & cover is good quality for storage, when not in use. . Looking forward to using later I the summer would recommend to others
2 people found this helpful
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3 years ago
Amazon Customer
Reviewer
5/5
Excellent customer service
The item arrived with a small fixing plate for the guard...
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missing so contacted the seller. They couldn’t have been more helpful or quicker to respond with the missing part arriving the next day.Can’t believe the value for money in this item. The wire brush is £20 and it comes with a cutter and two cord reels. Really happy with my purchase and with the seller
One person found this helpful
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3 years ago
Client d'Amazon
Reviewer
5/5
Blanckaert
Reviewer
5/5
3 years ago
Andrew Royles
Reviewer
5/5
Easy to use
Strimmer is excellent
3 years ago