Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Regine
Reviewer
4/5
Seems ok so far. The handle’s not great but it’s good for the price I’d say.
11 months ago
martyn appleton
Reviewer
5/5
Reece
Reviewer
3/5
Would not recommend
Hard to assemble and doesn’t fit together well.Looks great but ...
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you do have to be quite close to really feel the heatAfter a winter outside with the cover on the top came loose and all the top bolts have rusted so it doesn’t seem the best quality.Very hard to manoeuvre, you have to tip it 45 degrees for the little wheels to engage, which as well as hurting your hands because it’s sharp is also very heavy and not easy to do.
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3 years ago
Shailen Patel
Reviewer
4/5
The instructions are vague and best and require some common sense
Very powerful! Do...
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es the job well.The instructions are vague and best and require some common sense. Instructions for attaching the harness are absent so need a little more common sense and looking at the picture online helps.....The harness is difficult to adjust once worn. It would be helpful to have a buckle release on one or both straps to make it easier to put on and take off.
5 people found this helpful
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3 years ago
S1000rr
Reviewer
5/5
Trés bien
Trés bon produit, pour le prix, j'aimerai qu'il prenne un peu plus de tour, ...
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mais souffle trés bien, mieu que le styl de mon pere prévu pour les cantoniers.Plastiques de moins bonne qualité que le stil, mais on peut pas tout avoir, pour 2h00 non stop puis 15 min toutes les semaines, il fonctionne trés bien, je recommande. Facile à monter
One person found this helpful
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3 years ago
Amazon Customer
Reviewer
5/5
Fantastic customer friendly service
We bought the heater during “lockdown “in order...
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to get the maximum use of the garden. The assembly instructions were easy to follow and once assembled it was fairly easy to move into position. We’re looking forward to using it over the winter.We had a small problem with the glass tube but customer services were fantastic. They could not have been more helpful and sorted it out immediately. We wish more companies took as much pride in their customer relations.
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3 years ago
Martin P.
Reviewer
3/5
Don't waste your money, get the cheaper Amazon alternative.
Where do I start... The...
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panels were scratched where the factory has cut the protective plastic on the metal... In one place so badly scratched I've put that panel at the back to hide it as best as possible...The instructions left out steps and are very awkward to read due to very small diagrams.The heat output is massively disappointing, I thought I would spend more money to ensure a quality product and I honestly wish I had gone for one of the £179.99 ones from Amazon Essentials instead.The included cover doesn't fit the unit at the bottom as it's too small.The additional Bluetooth speaker is just a random cheap Bluetooth speaker that doesn't fit to the unit in any way shape or form, seriously do not bother with it. You can get yourself a decent Bluetooth speaker for exactly the same price.All in all rather disappointed.
10 people found this helpful
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3 years ago
Dave
Reviewer
5/5
Very Nice Item
Very nice item. Heat output pretty good. Written assembly instructio...
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ns are poor but I was sent a YouTube video link by the supplier which made things pretty easy to be fair. Some edges are sharp as reported by some, but maybe try wearing gloves and maybe try taking a bit of care? Worked a treat! Really pleased and would recommend.
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3 years ago