David Harris
Reviewer
5/5
Terrific after sales service
The product arrived well-packed and complete with some...
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useful extras (like additional cutting heads) and safety kit. The instructional video was useful but bits were for a different model (no real problems). The machine worked very well. A loose choke cover meant a lost air filter but this was promptly replaced free of charge.
3 people found this helpful
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3 years ago
Shailen Patel
Reviewer
4/5
The instructions are vague and best and require some common sense
Very powerful! Do...
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es the job well.The instructions are vague and best and require some common sense. Instructions for attaching the harness are absent so need a little more common sense and looking at the picture online helps.....The harness is difficult to adjust once worn. It would be helpful to have a buckle release on one or both straps to make it easier to put on and take off.
5 people found this helpful
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3 years ago
Amazon Customer
Reviewer
5/5
Great quality
Great value and quality
3 years ago
OLEH MASLOVSKYY
Reviewer
5/5
paul
Reviewer
2/5
very difficult to manouver
It must be noted that this product is extremely tall and...
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top heavy so should be secured if being left out side....it is extremly difficult to maouver when gas is inside as the cylinder keeps sliding around and because it is so tall. The heat out put is small..
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3 years ago
bourgault
Reviewer
5/5
Ian
Reviewer
2/5
3 years ago
tom joyce
Reviewer
5/5
Arrived on time and works as it should
3 years ago
Pat
Reviewer
5/5
Great Patio Heater.
I am very pleased with this purchase. Was a bit of a challenge ...
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to put it together, but once understood where and how the bits bolted together all was fine. It is tall but still quite easy to move about - make sure the two glass tubes (and gas bottle) are not in it when you tilt it 45 degrees on its wheels to move it to its working location. For four of us sitting on our decking to 11pm one evening recently, it kept the chill at bay and even on the high setting, the gas bottle dial had not even moved after three hours of use. The bluetooth speaker is great to and quite powerful. The speaker replaces the front door panel knob/handle and is still easy to get on and off to charge up and turn on. I am very happy with this and we have nicknamed it the Shard! Great item with good heat out put, just what we wanted.
8 people found this helpful
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3 years ago
Martin P.
Reviewer
3/5
Don't waste your money, get the cheaper Amazon alternative.
Where do I start... The...
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panels were scratched where the factory has cut the protective plastic on the metal... In one place so badly scratched I've put that panel at the back to hide it as best as possible...The instructions left out steps and are very awkward to read due to very small diagrams.The heat output is massively disappointing, I thought I would spend more money to ensure a quality product and I honestly wish I had gone for one of the £179.99 ones from Amazon Essentials instead.The included cover doesn't fit the unit at the bottom as it's too small.The additional Bluetooth speaker is just a random cheap Bluetooth speaker that doesn't fit to the unit in any way shape or form, seriously do not bother with it. You can get yourself a decent Bluetooth speaker for exactly the same price.All in all rather disappointed.
10 people found this helpful
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3 years ago
BandL
Reviewer
4/5
Some issues with the product but excellent post-sales support
I've had a few issues...
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with the unit, but was able to resolve them. A week or so after I got the unit, the grease nipple on the chainsaw unit broke (the threads stripped, so it might have been cross-threaded at assembly, not sure). About the same time, the metal plate which runs under the motor, to prevent it from being damaged by the ground when starting, broke. I contacted support and they sent me a new chainsaw unit + metal plate. A few months later, a piece flew off the strimmer head unit. As before, they sent me a new one. All of the replacement units they have sent me have been working fine. After a good 8 months with no issues, a few of the teeth on the hedge trimmer blades got broken. But as before, they are sending me new blades this week.A couple of other minor issues. One day the unit wouldn't start and I noticed one of the wiring connections had come unplugged, because of the way it was zip-tied (easy fix, just plugged it back in and zip-tied it differently). Recently I noticed the unit would die if I turned it on its side, but then noticed that the hose in the petrol tank, which sucks up the gas, had re-positioned itself such that when the unit was rotated, the end of the hose was no longer submerged in petrol (hence why it was dying). I used a screwdriver to push it back over to the other side of the tank, so when it is rotated it will still be submerged, and it has been fine.Knock on wood the motor itself has worked perfectly and as I said the replacement bits have all worked fine. I would rate it a 3 on function alone, but on the plus side, the post-sales support has been excellent, and they have never hesitated to send out replacement parts when I needed them (for free). So perhaps I have just been unlucky, as the replacement bits have all worked fine.Would I use it all day every day in a commercial capacity, no...but with the repaired bits, it has worked well and helped me to get control of a very large garden (half acre+) which was very overgrown and needed a ton of work.
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3 years ago