StewartGreen
Reviewer
4/5
A good powerful machine. Easy to assemble and easy to start. Very good value for money and the ear d...
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efenders do the job well. Comes with good supply of chains in both sizes. Makes easy work of big logs. Customer services fantastic when I had a little trouble with pull cord, and immediately sent a replacement.
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11 months ago
Bri at mac
Reviewer
5/5
It's good!
Arrived Thursday , packaged fine. Box contained trimmer, fuel mixing bot...
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tle, safety glasses and ear protectors , tool kit and funnel, together with user manual. First impression was a smart looking piece of kit but I have to say it was a bit of a shock to feel the weight as my entire previous experience of a hedge trimmer has been a corded Black and Decker which I had for about 24 years but had just about reached the end of its useful life. Read through the instructions a couple of times ( still a bit confused er the choke positioning) , mixed and loaded fuel ( about a pint) and had a go at my first ever petrol engined trimmer. It fired on about the 3rd pull , started and after a few minutes warm up tried the throttle- wow this is a bit of a beast! Had a try at trimming a small bush , which went well , but a bit late in the day so switched off and left it till following day. Went the whole hog following day- side hedge, and 7 bushes of various sizes and species. Did it in several goes primarily not being used to the weight and power but finished result better than any of my previous trimming and overall was still faster than my old trimmer. Overall very pleased. Looks good and gives a good clean cut . Has plenty of power and in spite of it being quite heavy seems well balanced. So far has started well. If I have one niggle it's the ignition switch which seems very sensitive and I managed to inadvertently switch it off ( catching it with my glove) a couple of times but this may well be my inexperience. Seems good value and if it lasts as long as my previous electric one I will be well pleased. Mind you as I am over 70 it will probably outlast me!
2 people found this helpful
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3 years ago
warren bradley
Reviewer
5/5
Just perfect
I cannot fault this product or their customer service I originally pur...
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chased this item before I went away on my holidays however the delivery date they specified was when I was away so I contacted them to ask if they could deliver on a specified day when I returned within 10 minutes of sending my email I had a reply stating that they would deliver on my specified day at no extra cost to myself I arrived back from my holiday and my patio heater was delivered on the day I arrived back brilliant service and the patio heater is first class simple to to put together and looks fantastic far better than my old one with the added bonus of the cover to protect the heater when not in use and it looks great.also as an added curtesy the company also contacted me to make sure that the product was delivered safely without any damage I have recommend this product to a few friends as everything from start to finish was just perfect this is how all companies should treat there customers I will certainly use again thank you.
5 people found this helpful
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3 years ago
Miss K-J Ritchie
Reviewer
2/5
Should have worn gloves or chain mail
When assembled it looks great. Heat output is...
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ok. However, the finish on this product is really poor. Aside from the inadequate assembly instructions, there are multiple sharp edges on various pieces that my husband cut himself on. My father (a former engineer) examined the parts and suggests that the mould at the factory is blunt so when the metal is punched, it burrs, leaving knife-sharp edges. Given the blue plastic protective coating comes off in bits and pieces, the parts need to be manoeuvred multiple times, increasing the chances of being cut. The worst cut my husband received was from one of the side panels and was touch and go as to whether it needed stitches. We have contacted the manufacturer, but a week on have not had a response. Buyers beware - this looks great from a distance but you need to wear protection on your hands when assembling and take real care when using it. Keep kids well away.
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3 years ago
Peter Forshaw
Reviewer
5/5
5 STAR CUSTOMER SERVICE!!!!!!
Very good product.Initially had a problem with the gl...
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ass tube supplied in 2 sections. Rang customer service explained the issue and they replaced it with a single full length tube without hesitation. After a year I required a replacement cover which again was replaced without question. 5 star customer service!!!!!
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3 years ago
Pen Name
Reviewer
4/5
Looks lovely ... very pleased.
Looks lovely. Good heat output. Cover fits perfectl...
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y. Great addition to our garden. Quick delivery. Bit fiddly to put together and would definitely advise you wear the gloves that come with it. My hubby didn’t and cut himself in several places on his hands. Had to use our own regulator because the one supplied didn’t fit our gas bottle ... there may be a technical reason for this that I don’t understand as I say my hubby put it together., took him about 2 hours. I love it .... looks great. Not used it properly yet so can’t comment on how good it is in that respect.
7 people found this helpful
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3 years ago
Tony Mallon
Reviewer
5/5
I am delighted to say that the engine is strong enough to ...
The product is very w...
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ell made.Simply self assembly of the plastic hoses etc takes about 15 to 20 mins. All parts and acessories as advertised (safety googles gloves etc) were also supplied.I live in a rural area and I bought it primarily to clear debris and loose stones from my access lane on a periodic basis. I am delighted to say that the engine is strong enough to complete this task much more efficiently than compared to using a brush. It also does the job in a shorter timeframe. Perhaps the only slight complaint is that there is a noticeable vibration being transmitted through the back padding that becomes a little bit unconfortable after approximately 10 minutes of use. I countered this vibration by inserting a small cushion between my back and the padded shoulder support supplied with the machine. It's a little bit awkward but adequate. In my opinion, the machine is not robust enough for commercial day to day operations however, for the price paid for the machine (€151 in March '18) it is certaintly excellent value for money and more than adequate for ad hoc domestic use.
8 people found this helpful
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3 years ago
Gary Hammersley
Reviewer
5/5
Versatile and effective tool with great after-sales service
This is a versatile and...
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effective tool for all the gardening uses I have. I've had a couple of minor teething problems and I've been really impressed with great after-sales service I've had. Burrowmount have been helpful and responsive to resolve the problem
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3 years ago
craig thompson
Reviewer
5/5
looks well made
1st impressions well made and sturdy not used yet so limited review...
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would have expected it to have come with grease nipple points factory filled though had a long run round getting a greasegun other than that no probs as yet if it works as good as it looks will be well happy for price, will update after use
One person found this helpful
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3 years ago
Brian Gardner
Reviewer
5/5
First impressions excellent!!
This is a very good saw, especially at the price.I ha...
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ve been using chainsaws for 45 years. I usually buy Husqvarna, which are outstanding, but would have cost £500.This saw is very nearly as good, and with 2 bars and 4 chains it is easily comparable.It always starts, is powerful enough for me, and is lighter than a comparable Husky. I have just felled and logged up an 80ft sycamore, admittedly green, but the chain doesn't need sharpening yet!There was a small issue with the starter unit, and another with the chain tensioner. Both were solved by return of post replacements.Can't fault the after sale service!I will recommend this saw, and would buy another, but I don't think that I'll need one for a while!!
One person found this helpful
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3 years ago
DVDs 2 Treasure
Reviewer
5/5
Easy to start, lightweight but powerful
I've used it several times now and it has a...
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lways started really easily, which was something I was apprehensive about, as I've had other cheaper items and they are a pain to start. Second pull on first ever start!!!!It's powerful enough to move the leaves with ease, not so much for twigs unless they are on the small side.
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3 years ago
jacqueline rogers
Reviewer
5/5
Lovely heater
Been wanting one of these heaters for a year now and was very pleased...
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with the end result it looks lovely in the garden and generates a nice amount of heat was fairly easy for two people to put together but I would’ve struggled on my own very tall .... comes with a good quality cover to protect when not in use ... I had a few issues on how to get the ignition to work so I contacted customer service - I was pleasantly surprised to hear back with clear picture instructions with in 48 hours & I had just omitted to put the battery in. .. on another issue with the glass I contacted them again and once more I had a reply within 24 hours and all queries had been answered ..:: would def buy again .. was worth the wait
One person found this helpful
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3 years ago
FERNANDO MATINEZ RAMOS
Reviewer
5/5
Cumple expectativas
Buena relación calidad/precio
3 years ago
Alan Bracken
Reviewer
5/5
Absolutely stunning, definitely the best choice
...
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The media could not be loaded.
All arrived quickly and extraordinarily well packaged etc... be prepared for a little time to unpack and construct but it's easy to do if you follow the instruction. Its well worth the investment though as they look amazing, everyone comments. And I guess the real mark of customer service is when something isn't quite right, and we had a bent base on the second tower which whilst allowed completion meant it was slightly wobbly on it's feet. I emailed and the replacement part was with me within 3 days and now both our towers are perfect. Absolutely brilliant service and top quality product. If you want flame towers, I've not seen any better than these.
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3 years ago