Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Jack Henriques
Reviewer
5/5
Works like a dream unless you have really wet clay soil with a pile of weeds and tree routes but tha...
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t would be the same for any tiller. Just wait a week or so for it to dry and remove tree rootes. Moverd it over to an area not so wet and it worked like a dream. Didnt expect so many extras. mixer and gardening gloves really useful not to mention the extra spar plug. That will defintly come in handy because finding the right one is so difficult.
Intrstuctions not fantastic but if you have done flat packs its OK to work from the picture.
Definily a good buy.
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11 months ago
graham cox
Reviewer
5/5
Hedger
Not used yet. Looks well made. Easy to start. Little bit heavy
3 years ago
eric.walshaw
Reviewer
5/5
Recommend to everyone
Great machine started straight away love it
3 years ago
Client d'Amazon
Reviewer
5/5
nicola mullins
Reviewer
5/5
Great machine
Brought this to reduce a large hedge in long garden, it did job beau...
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tifully. It was very easy to assemble, not too heavy, for reference I am 58 and not big and strong! - hedge cutter does not go through anything above about 15mm but if I needed I just used the chain saw attachment. Starts first time every time, changing heads can be fiddly in that the internal rod sometimes stays in and you have to pull that separately but not a big problem. Only have this 4 days but so far very good machine. Excellent service from Burrowmount, plastic cover for chain saw came loose and got chained! they sent a replacement straight away.
2 people found this helpful
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3 years ago
Sue C.
Reviewer
5/5
A very stylish and efficient heater.
Found tricky to assemble but very pleased once...
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completed, love this heater, delivery very prompt and customer service outstanding! Would recommend tying up in gales as our blew over and glass smashed and top dented! But replacements very easy to obtain!
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3 years ago
Lea Milligan
Reviewer
5/5
Sean Patten
Reviewer
5/5
Leaf blower
Great machine. Powerful and easy to operate. Really quick at its job
3 years ago
Ally Bongo Brain
Reviewer
5/5
Great value for the quality you get.
What can I say but delivery super quick. Produ...
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ct came with very easy instructions and Safety guidance when setting up and starting for the first time. Straight forward to assemble and very sturdy once put together. I have a field and a hill that has seen off a couple of strimmers over the years. Great value for its money, plus safety equipment that comes with it is standard but good. And this is from a Health and Safety Advisor.
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3 years ago
Thomas A. Aderounmu
Reviewer
5/5
Great Equipment
Great for the price. Works well and efficiently
3 years ago
Pop
Reviewer
5/5
Je recommande pas!!!
Bonjour. C'est pas du tout comme dans le descriptif. Haut parleur...
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à 1 euro sur Wish,des plans de instalation non complète pièces qui manque ou tordues,verre de chauffage cassé. Instalation en 4 heure avec des files de fer parce que il était incomplète. Je recommande pas!!!
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3 years ago
JCK
Reviewer
5/5
Très utile
Quoique un peu bruyant, matériel correspondant au descriptif. Performant po...
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ur l'usage demandé (moins de 2000m2) Facilité de montage et de mise en œuvre. De plus , livraison beaucoup plus rapide que prévue.Maintenant à voir dans le temps. Je recommande cet article.
One person found this helpful
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3 years ago
BandL
Reviewer
4/5
Some issues with the product but excellent post-sales support
I've had a few issues...
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with the unit, but was able to resolve them. A week or so after I got the unit, the grease nipple on the chainsaw unit broke (the threads stripped, so it might have been cross-threaded at assembly, not sure). About the same time, the metal plate which runs under the motor, to prevent it from being damaged by the ground when starting, broke. I contacted support and they sent me a new chainsaw unit + metal plate. A few months later, a piece flew off the strimmer head unit. As before, they sent me a new one. All of the replacement units they have sent me have been working fine. After a good 8 months with no issues, a few of the teeth on the hedge trimmer blades got broken. But as before, they are sending me new blades this week.A couple of other minor issues. One day the unit wouldn't start and I noticed one of the wiring connections had come unplugged, because of the way it was zip-tied (easy fix, just plugged it back in and zip-tied it differently). Recently I noticed the unit would die if I turned it on its side, but then noticed that the hose in the petrol tank, which sucks up the gas, had re-positioned itself such that when the unit was rotated, the end of the hose was no longer submerged in petrol (hence why it was dying). I used a screwdriver to push it back over to the other side of the tank, so when it is rotated it will still be submerged, and it has been fine.Knock on wood the motor itself has worked perfectly and as I said the replacement bits have all worked fine. I would rate it a 3 on function alone, but on the plus side, the post-sales support has been excellent, and they have never hesitated to send out replacement parts when I needed them (for free). So perhaps I have just been unlucky, as the replacement bits have all worked fine.Would I use it all day every day in a commercial capacity, no...but with the repaired bits, it has worked well and helped me to get control of a very large garden (half acre+) which was very overgrown and needed a ton of work.
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3 years ago