Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
br.1024
Reviewer
4/5
Great thank you im really happy started first go great strimmer thank you
11 months ago
Adele Walters
Reviewer
5/5
Heavy but brilliant
Heavy but has some great tools
One person found this helpful
3 years ago
Bri at mac
Reviewer
5/5
It's good!
Arrived Thursday , packaged fine. Box contained trimmer, fuel mixing bot...
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tle, safety glasses and ear protectors , tool kit and funnel, together with user manual. First impression was a smart looking piece of kit but I have to say it was a bit of a shock to feel the weight as my entire previous experience of a hedge trimmer has been a corded Black and Decker which I had for about 24 years but had just about reached the end of its useful life. Read through the instructions a couple of times ( still a bit confused er the choke positioning) , mixed and loaded fuel ( about a pint) and had a go at my first ever petrol engined trimmer. It fired on about the 3rd pull , started and after a few minutes warm up tried the throttle- wow this is a bit of a beast! Had a try at trimming a small bush , which went well , but a bit late in the day so switched off and left it till following day. Went the whole hog following day- side hedge, and 7 bushes of various sizes and species. Did it in several goes primarily not being used to the weight and power but finished result better than any of my previous trimming and overall was still faster than my old trimmer. Overall very pleased. Looks good and gives a good clean cut . Has plenty of power and in spite of it being quite heavy seems well balanced. So far has started well. If I have one niggle it's the ignition switch which seems very sensitive and I managed to inadvertently switch it off ( catching it with my glove) a couple of times but this may well be my inexperience. Seems good value and if it lasts as long as my previous electric one I will be well pleased. Mind you as I am over 70 it will probably outlast me!
2 people found this helpful
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3 years ago
DURAND GUILLAUME
Reviewer
5/5
Puissance de soufflerie
Bon produit à un prix très intéressant.
3 years ago
James Ward
Reviewer
5/5
Top chainsaw top customer care
This chainsaw is one of the first cutting chainsaws ...
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all these chainsaws are tested before they are sent out when I got the chainsaw the chainsaw brake would not work so when I put the chainsaw on the ground it vibrated and tipped over and broke the cover I rang up the company they stopped at until I got replacement cover they kept checking with me rang and did not charge me for replacement cover this is a top store top chainsaw chainsaw brake is working now with replacement cover extra parts I will order again from the store I recommend it to anyone customer service A1
One person found this helpful
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3 years ago
John McCarten
Reviewer
5/5
Brilliant piece of Kit worth every penny.
Part not fitting initially, contacted the...
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m and two days later new part arrives by post, that is spot on amongst a minefield of bad suppliers, it's a breath of fresh air.Tried out the chainsaw with high branches 2-3" diameter no problem, (need a hard hat and goggles) not tried other accessories but can't see any problem on top of all that starts first pull.One of the best gardening tools ever bought, hats off to Bu-KO. No hesitation in buying anything else from them as the product and service is second to none.
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3 years ago
Lea Milligan
Reviewer
5/5
Judy M
Reviewer
5/5
A little heavy but the harness is a good help.
Plenty of power great for my job
3 years ago
Les
Reviewer
5/5
Good value for money
All good thankyou
3 years ago
ian smith
Reviewer
5/5
Easy to set up
Not used yet but looks great
3 years ago
Mr MJ
Reviewer
4/5
3 years ago
Ciara Duffy
Reviewer
5/5
Great saw ideal for the DIY people!!
I knocked a star off easy to use because the s...
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aw that came first did not start but because of their great customer service they sent me out new engine straight away and new one is perfect! Top class people to deal with and the saw is a cracker for the money ideal for the DIY people of the world...
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3 years ago