Sammi Christie
Reviewer
5/5
Brilliant product. Took 2 of is to put together but not difficult at all. Good solid heater. Easy to...
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maneuver around even with 13kg bottle inside. Can't wait to start using it more during the nicer weather. Also I just want to say how amazing their customer service is! Was running late ( not their fault.) But they rang long before product was due to arrive and explained the situation which I really appreciated. I carried on with my order and I love it. Struggled at first to ignite it but after a 5 minute phone call from the help team this was sorted ( user error ) can't recommend this product or company more. Thankyou for all your help!
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10 months ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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10 months ago
Ian G
Reviewer
5/5
Good power but safety device on jamming very tight, causes over rotation in hands and pulls the end ...
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off the throttle cable.
Supplier responded immediately and sent a new throttle cable assembly same day.
Machine does a good job once you master how to manage it especially on stoney ground.
Excellent value for money.
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10 months ago
Alison cotton
Reviewer
5/5
Great buy
It’s well worth the money
3 years ago
John McCarten
Reviewer
5/5
Brilliant piece of Kit worth every penny.
Part not fitting initially, contacted the...
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m and two days later new part arrives by post, that is spot on amongst a minefield of bad suppliers, it's a breath of fresh air.Tried out the chainsaw with high branches 2-3" diameter no problem, (need a hard hat and goggles) not tried other accessories but can't see any problem on top of all that starts first pull.One of the best gardening tools ever bought, hats off to Bu-KO. No hesitation in buying anything else from them as the product and service is second to none.
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3 years ago
Baluarte Rym s.l
Reviewer
5/5
Amazon Customer
Reviewer
5/5
Wonderful product with amazing customer support
I purchased this patio heater to en...
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sure I would get much more benefit from my revamped garden. I just loved the stylish appearance especially the stainless steel finish. While it is tall, it is so easy to move with the wheels and definitely has the wow factor. It is very important to me that customer service and support is available on any item I purchase and I have never before encountered the support and communications I have received from Burrowmount. I definitely recommend
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3 years ago
terry
Reviewer
5/5
Overall very pleased.
It arrived two days early. A fantastic machine that not only ...
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blows wet leaves but also shifts acorns that the rake did not. Drawback not very comfortable on the shoulders & back so I taped a cushion to the back pack which helps. Manual must have been drawn up by a work experience school kid & the photos very dark. Not much information in the manual but they did help over the phone. First use use 30.1 mix & let it idle for at least 10 minutes before you use it to let it help run in then from then on use 40.1. Started first time. Very pleased with it. Also always run the fuel out to make the carb & fuel tubes last longer. 5 ⭐️
2 people found this helpful
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3 years ago
wayne windsor
Reviewer
5/5
na
there was a part missing this was sent out straight away all working
3 years ago
neil37
Reviewer
4/5
Stylish and generates a reasonable amount of heat.
Was reasonably easy to assemble ...
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but does take a morning - lots of pieces - and the instructions aren't great. Looks good and seems to work well. Not that easy to manoeuvre given its height but okay on a firm surface with the wheels. It is at risk of blowing over in strong winds so I've taken to attaching it to the drainpipe with a strap when not in use .
One person found this helpful
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3 years ago
jacqueline rogers
Reviewer
5/5
Lovely heater
Been wanting one of these heaters for a year now and was very pleased...
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with the end result it looks lovely in the garden and generates a nice amount of heat was fairly easy for two people to put together but I would’ve struggled on my own very tall .... comes with a good quality cover to protect when not in use ... I had a few issues on how to get the ignition to work so I contacted customer service - I was pleasantly surprised to hear back with clear picture instructions with in 48 hours & I had just omitted to put the battery in. .. on another issue with the glass I contacted them again and once more I had a reply within 24 hours and all queries had been answered ..:: would def buy again .. was worth the wait
One person found this helpful
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3 years ago
David long
Reviewer
5/5
It runs and cuts
Its ok but brack fell apat so use weth out one
3 years ago
antonio
Reviewer
5/5
Potente
Hola,buenas tardes, he comprado el soplador de 72 cc,por que quería potencia y...
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la verdad es que tiene muchísima, estoy satisfecho,arranca muy bien y es cómodo. lo recomiendo.Lo mas importante, tuve un problema que yo mismo ocasione, y me puse en contacto con la empresa, que por cierto se han portado muy bien, rompí una pieza y se han volcado en solucionarme el problema enseguida, así da gusto comprar en esta empresa, te sientes respaldado, muchas gracias.
12 people found this helpful
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3 years ago
Jonathan Campbell
Reviewer
5/5
Fantastic heater. Glass broke but supplier was brilliant to deal with
Really beauti...
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ful outdoor heater that has good heat. Easier to assemble than you would think. Glad fluke broke after 3 uses but supplier were really efficient and sent out a brand new glass flume free of charge (that was better than the original as it came in one piece). The odd manufacturing default will happen with these things so great to know that the vendor is so easy to deal with. Would definitely recommend and I may buy a second!
One person found this helpful
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3 years ago
Dub dot
Reviewer
5/5
Does what it needs too
Light and does what you need
3 years ago
Miguel Alarcón
Reviewer
5/5
Cumple su función sin problemas
Si aceptable cumple mis expectativas
3 years ago