ChrisH
Reviewer
3/5
11 months ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Alan Gudgeon
Reviewer
5/5
Stated up strait away good product
Liked
3 years ago
andrew bennett
Reviewer
5/5
Saved hours of digging
Done 50 posts with this down to 3 foot deep work’s perfect s...
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aves hours of digging had slight problem accelerating handle cable snapped contacted seller excellent support supplied new one within a couple of days all you need in the box gloves glasses level tool the lot easy to assemble and get going
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3 years ago
DURAND GUILLAUME
Reviewer
5/5
Puissance de soufflerie
Bon produit à un prix très intéressant.
3 years ago
Badger
Reviewer
5/5
Cuts the wood to keep me warm
I have been using this saw over the last few months a...
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nd have found it excellent for the work. I have felled small trees and cut up for logs for my wood burner stove. The saw starts easily and is easy to handle. Not as heavy as some I have used. I note that the seller now offers an upgraded set with two sizes of blade with two of each chains.
BU-KO 62cc Petrol Chainsaw 3.4HP 20" Bar with 2 Chains and 16" Bar with 2 Chains - Cover bag and Full Safety Gear
This appears to be even better value than the one I purchased. The after sales service is excellent. My saw has been upgraded to the newer version at no cost. This is service beyond expectations. The recent storms felled several trees, a couple of them quite large, which I have been able to make good use of thanks to the saw which made short work of them. Strongly recommended.As a follow up, nearly a year later, I had problems starting the saw after not using it for a few months. Several failed suggestions by the seller later, the saw was collected and replaced. What about that for service?
20 people found this helpful
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3 years ago
nicola mullins
Reviewer
5/5
Great machine
Brought this to reduce a large hedge in long garden, it did job beau...
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tifully. It was very easy to assemble, not too heavy, for reference I am 58 and not big and strong! - hedge cutter does not go through anything above about 15mm but if I needed I just used the chain saw attachment. Starts first time every time, changing heads can be fiddly in that the internal rod sometimes stays in and you have to pull that separately but not a big problem. Only have this 4 days but so far very good machine. Excellent service from Burrowmount, plastic cover for chain saw came loose and got chained! they sent a replacement straight away.
2 people found this helpful
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3 years ago
Peter Forshaw
Reviewer
5/5
5 STAR CUSTOMER SERVICE!!!!!!
Very good product.Initially had a problem with the gl...
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ass tube supplied in 2 sections. Rang customer service explained the issue and they replaced it with a single full length tube without hesitation. After a year I required a replacement cover which again was replaced without question. 5 star customer service!!!!!
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3 years ago
lynette
Reviewer
5/5
A++++++
Great value for money
3 years ago
Cliente Amazon
Reviewer
5/5
Fantástico
Me encanta la forma súper fácil que tiene de arrancar. Sin embargo también ...
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tengo que decir que tuve un problema con el. A los cinco minutos de uso el acelerador dejó de funcionar, desmonté el gatillo y vi que la camisa se habÃa salido de su alojamiento, la coloque apreté el tornillo que la sujeta y a seguir soplando.
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3 years ago
Pauline Dale
Reviewer
5/5
Love this heater looks lovely on our Decking
Liked the look if it and the heat . I ...
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didn't like the cover it was very shiny and made it look obviously big covered up . I paid someone to put it together he said it took a few hours wasn't too bad ... I love it adds class to a patio or decking
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3 years ago
noe vizcaya gonzalez
Reviewer
5/5
Buen funcionamiento pero le falta potencia aunque por el precio que tiene no se puede pedir mas
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Me gusta porque es bastante cómodo en la espalda aunque al rato se siente pesado como todos estés aparatos. Apariencia moderna y robusta. Lo uso para soplar el jardÃn y restos de desbrozadora etc en resumen es una buena herramienta .
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3 years ago
Amazon Customer
Reviewer
4/5
Manufacturers burner assembly fault
Assembled as instructed, lit and found flame no...
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t to be right. Upon removing the burner, found that the manufacturer had not assembled it correctly meaning gas was not directed via the burner causing the flame to be mis-directed and burning out the seal and causing other superficial damage. Could have been serious damage if I had left it to burn any longer than a few seconds. Quality control in assembly fault. Problem was simple to rectify.Contacted seller who were very quick to act and sent replacement part. I would rate the seller excellent.Apart from this an excellent product.
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3 years ago
Anne-marie
Reviewer
5/5
Time saving
Fence posts
3 years ago
Joyce
Reviewer
4/5
Heater v good quality once built up. Clearer instructions would have made assembling easier
...
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V pleased with the heater now it is built up. Instruct were difficult to follow at times, largely due to the size of diagrams in the instructions booklet, also the doors are v sharp on the corners/edged so car needed when assembling. V pleased with the finished results looks v stylish & cover is good quality for storage, when not in use. . Looking forward to using later I the summer would recommend to others
2 people found this helpful
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3 years ago
Andrew Royles
Reviewer
5/5
Easy to use
Strimmer is excellent
3 years ago
Stephen
Reviewer
5/5
Excellent service and machine. Bought one last Thursday, easy to assemble, put in petrol mix, primed...
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and started first pull and did so on every restart. Wickedly powerful machine and did my job with ease - reseeding my lawn. Light and easy to carry. Easy to remove the blades for cleaning. If I had to pick a downside it would be it's loud, like a chainsaw so hope you are on good terms with the neighbours! Customer service was brilliant and would buy from shoponlineeu again, thanks.
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4 years ago