ChrisH
Reviewer
3/5
11 months ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
gardener15
Reviewer
5/5
Owing to old age our 2 acre garden had been left to its own devices and nature had taken full advant...
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age. We bought this tool and borrowed our son. It is brilliant. Three heads, all of which do the business, and although it is quite heavy the harness takes the strain. .The brush cutter was exceptionally valuable for the brambles and tree suckers and all necessary safety equipment was included. How they do all this for £130 is unbelievable. I would thoroughly recommend this item.
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11 months ago
Mr C.
Reviewer
5/5
Stylish
I bought this heater to allow us to drag out the evenings in the garden wit...
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h a little heat, and on that front, this heater delivers. Once it gets going, the output from this is excellent. It is very easy to use, and adds a lot of style to the garden. One minor point to note is that the instructions are not quite so clear, however there is a YouTube video from the manufacturer that clarifies everything, so I would advise watching that before set up. Overall, this heater is great and I am very happy with it. To add one last comment, the customer services team are especially supportive! I had an incident where the heater was blown over by unexpected winds, and the team very kindly sent out replacement parts to assist. Do tie down the heater when not in use. I learnt the hard way!
One person found this helpful
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3 years ago
A P
Reviewer
5/5
Starting the chainsaw
Thanks for the chainsaw which i got today.Everything in the b...
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ox also a spare sparkplug.I assembled the saw and primed 10* pulled out choke and with blade brake on pulled starter cord....fired 2nd pull pushed in choke and ran great....when engine warm i adjusted tickover down a tad...Thanks Good Saw If i get 2/3 years i think great value to.
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3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
TEODOR CORNILA
Reviewer
5/5
Quality
3 years ago
Michael John Finch
Reviewer
5/5
Yep it does the job!
It definitely does what it says on the can! Delivered, out if ...
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the box and away it went!! Had a different make previously and it was irratic when it came to starting. From cold bit if choke and it fired up. As mentioned in other reviews, be nice if there was a holdall to use with it but still looking.
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3 years ago
Sylke
Reviewer
5/5
Schrott beim 3.anmachen
Im Grunde ok, aber beim 1.Gebrauch und beim 3.Anziehen, hat is...
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t die Rückholfeder des Starters hängen geblieben und die ganze Automatik hat sich bei laufenden Motor in ihre Einzelteile zerlegt! Konnte gar nicht so schnell das Gerät abstellen, die Metall auf Metall Zerstörungsgeräusche klangen nicht gut!!!
One person found this helpful
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3 years ago
steve
Reviewer
5/5
BU-KO stainless steel pyramid patio heater
This is a very good quality product it a...
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rrived on time and was well packaged. It was easy to put together for anyone with some DIY skills although it is a fair bit of work and takes some time. All the main steel edges are folded over to avoid sharp edges and everything fitted together well. The instructions were ok although some parts were pre-assembled (which simplyfied things). All parts seem to be of a high quality and the look when constructed is very smart. The supplied cover is also decent quality with a zip from top to bottom. The heater looks good when lit giving out a fair bit of light and the heat output is ok although not as much as our previous heater which had a large heater grill and big umbrella reflector to beam heat down - this was expected as it is different type of heater to the previous one. It is easy to manoeuvre without the gas bottle on board but like all of these it is difficult when heavy bottle is in the unit. I would definitely recommend this for anyone who wants a pyramid shaped heater with the flame in glass tube effect.
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3 years ago
Miguel P.
Reviewer
5/5
Potente
La compré con miedo al leer que algunas personas habÃan tenido problemas con e...
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l arranque. No sé si sus unidades estaban mal o no ejecutaban algún paso del "ritual" de arranque correctamente.Llevo usándola todo el mes de julio y solo puedo hablar bien de ella: arranque estupendo, potencia sobrada...Por poner alguna pega serÃa que huelen bastante los gases de escape. No puedo cogerla 2 minutos para limpiar la entrada de casa y después no pasar por la ducha. Siempre uso mascarilla para evitar dichos gases.En todo caso hasta ahora solo puedo hablar bondades de esta sopladora. Si sigue asà de bien durante años, haré otra review.Edito tras medio año de uso (diciembre 2021). Sigue funcionando muy bien. Sólo es achacable el excesivo ruido (me pongo tapones bajo los protectores auditivos) y el olor a combustión que se impregna por toda la ropa y el pelo obligándote a ducharte según la dejas. Todo lo demás muy positivo en cuanto a potencia y fiabilidad.
5 people found this helpful
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3 years ago