Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Michael John Finch
Reviewer
5/5
It definitely does what it says on the can! Delivered, out if the box and away it went!! Had a diffe...
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rent make previously and it was irratic when it came to starting. From cold bit if choke and it fired up. As mentioned in other reviews, be nice if there was a holdall to use with it but still looking.
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11 months ago
Benjamin
Reviewer
5/5
Should save me a lot of time
I haven’t tried properly yet but it seams really good
3 years ago
LEVEE
Reviewer
5/5
colis arrivé en mauvais état
colis mal fait avec éléments endommagés; mode d'emploi ma...
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l conçu avec images trop petites d'où difficultés au montage; l'appareil est conçu avec une tétine et devrait l'être avec un record vissable comme cela est plus courant maintenant; c'est très difficile de trouver un tuyau de gaz simple et surtout une autre tétine coté détendeur.
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3 years ago
Cliente Amazon
Reviewer
5/5
Muy potente
Para limpieza alrededor del caserÃo. Ninguna queja
3 years ago
ian smith
Reviewer
5/5
Easy to set up
Not used yet but looks great
3 years ago
P. Sweeney
Reviewer
5/5
Highly Recommended
I ordered 2 of these Patio heaters and have been extremely pleas...
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ed with them. I have had so many compliments of how trendy and cool they look in the garden. Have been able to have some fantastic nights in the garden because of the heat these heaters give. They were very easy to put together and would recommend them. Two of our friends have ordered them after seeing ours. The company was great to deal with and communication with them was first class.
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3 years ago
Denis Krüger
Reviewer
5/5
Viel zu laut
Gute Leistung
3 years ago
Bryan Pegg
Reviewer
5/5
BU-KO Patio Heater
...
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The media could not be loaded.
Despite waiting a while for arrival of this item, which we knew about from the start, the heater did in fact turn up 10 days earlier than expected.The heater is fantastic as is the little Bluetooth speaker which although small belts out the sound.My only criticism i have and it is only a small one, the instruction booklet although informative the diagrams are small and sometimes difficult to understand, the video that was emailed to me as part of the order invoice, is much easier to watch and follow.Since i posted my video on social media a few have my friends have asked me loads of questions about my patio heater and where i had purchased it from.All in all a fantastic Patio Heater which does exactly what i wanted it to do.Great customer service and always kept up to date with product shipping.Well done.
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3 years ago
MrsS
Reviewer
5/5
excellent
works exactly the same as more expensive blower.
3 years ago