Sammi Christie
Reviewer
5/5
Brilliant product. Took 2 of is to put together but not difficult at all. Good solid heater. Easy to...
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maneuver around even with 13kg bottle inside. Can't wait to start using it more during the nicer weather. Also I just want to say how amazing their customer service is! Was running late ( not their fault.) But they rang long before product was due to arrive and explained the situation which I really appreciated. I carried on with my order and I love it. Struggled at first to ignite it but after a 5 minute phone call from the help team this was sorted ( user error ) can't recommend this product or company more. Thankyou for all your help!
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11 months ago
Roy D
Reviewer
5/5
Fabulous takes the hard work out of doing the hedges !!
11 months ago
Amazon Customer
Reviewer
3/5
Hard to assemble/ sharp metal causes cuts
First off it looks great now it’s actual...
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ly assembled- 3 hours hard labour .The product is very hard to put together & the instructions have lots missing & forget to tell you bits , thus making you have to take bits apart to actually finish it , the sheet metal is RAZOR SHARP - several cut fingers & knuckles later , *this should come with a safety warning .Now it’s up & on it looks great & nice & warm
9 people found this helpful
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3 years ago
C. Andrews
Reviewer
5/5
Elegant, fabulous, mesmeric
We wanted a larger, attractive patio heater and this ce...
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rtainly fits the bill. It came on time, early in fact and after we had checked everything was in the box and intact (it was) we chickened out of assembling it till the following day. In fact we needn't have worried as the video of the assembly, recommended by the seller, made everything much simpler and we had no problems. The end result was most attractive and enhanced our seating area brilliantly. We had one issue on lighting the heater initially: we contacted the seller and their response was superb. A new part was sent out immediately and this we fitted and all was well. The flame effect, particularly at night is entrancing. We highly recommend both the heater and the seller.
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3 years ago
Robion Kliven
Reviewer
5/5
Livraison compliquée
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The media could not be loaded.
Livraison compliqué livrés par parcelle force colis abîmé heureusement pas le souffleur Je ne vous recommande pas Le transporteur suivi de colis presque inutile Est arrivé 5 jour en retard. Sinon le souffleur et très bien démarre très bien souffle très bien Sauf l'embout à bou plat qui diminue beaucoup le souffle .la poignée Sur le manche mériterait d'être un peu plus solide Sinon très bon achat
2 people found this helpful
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3 years ago
Judy M
Reviewer
5/5
A little heavy but the harness is a good help.
Plenty of power great for my job
3 years ago
Baluarte Rym s.l
Reviewer
5/5
Ilker Giritlioglu
Reviewer
5/5
Superb customer service and support
Used it once with 2 extension poles. Had diffic...
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ulty dismantling it as the housings of the tubes got too tight. Managed to get the poles off and tried to put another new pole in, but couldn’t.On reading the above feedback, someone contacted immediately and wanted to know the exact issue and offered their full support.I explained the issue and they wanted to know which parts needed replacing. I sent them the list of parts and they were posted 1st class, including 2 new replacement chains for the chainsaw, which arrived yesterday.A perfect communication and customer service which proves that they stand behind their products and promises.
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3 years ago
Chesnot
Reviewer
5/5
bon rapport qualité prix
très satisfait de ce produit malgré la qualité des plastiques...
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souffle très fort et n'est pas ridicule par rapport à certaines marques connuesun peu bruyant et gourmand en carburant mais vu le prix il ne faut pas hésiter
One person found this helpful
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3 years ago
Andrew
Reviewer
5/5
Recommended buy!
Well let's start with the positives, when all assembled and switch...
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ed on it is a stunning looking heater that also does a gorgeous ambient light feature And you can feel the warmth too.The customer service is great and your problems or queries are resolved witching 24 hrs which is great by anyone's standards.Cons or should I say not so positive is 1 instructions would be better if there was a YouTube clip to follow as paper instructions aren't crystal clear and 2 I'd advise wear gloves when assembling as remember you are handling precision cut metal that can easily slice your fingers (experience talking here haha). 3 is not the heater it's self but the con artist people that sell you the gas cylinders at the garages (£85 for 16kg).Also I advise to store the heater either in a building/shed or strapped to a wall as it is a big item so high winds are not it's friend.I would definitely recommend this product.
33 people found this helpful
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3 years ago
david smith
Reviewer
5/5
Good products
Liked everything
3 years ago
Client d'Amazon
Reviewer
5/5
Très satisfaite
Entretien bordures allées
3 years ago
BandL
Reviewer
4/5
Some issues with the product but excellent post-sales support
I've had a few issues...
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with the unit, but was able to resolve them. A week or so after I got the unit, the grease nipple on the chainsaw unit broke (the threads stripped, so it might have been cross-threaded at assembly, not sure). About the same time, the metal plate which runs under the motor, to prevent it from being damaged by the ground when starting, broke. I contacted support and they sent me a new chainsaw unit + metal plate. A few months later, a piece flew off the strimmer head unit. As before, they sent me a new one. All of the replacement units they have sent me have been working fine. After a good 8 months with no issues, a few of the teeth on the hedge trimmer blades got broken. But as before, they are sending me new blades this week.A couple of other minor issues. One day the unit wouldn't start and I noticed one of the wiring connections had come unplugged, because of the way it was zip-tied (easy fix, just plugged it back in and zip-tied it differently). Recently I noticed the unit would die if I turned it on its side, but then noticed that the hose in the petrol tank, which sucks up the gas, had re-positioned itself such that when the unit was rotated, the end of the hose was no longer submerged in petrol (hence why it was dying). I used a screwdriver to push it back over to the other side of the tank, so when it is rotated it will still be submerged, and it has been fine.Knock on wood the motor itself has worked perfectly and as I said the replacement bits have all worked fine. I would rate it a 3 on function alone, but on the plus side, the post-sales support has been excellent, and they have never hesitated to send out replacement parts when I needed them (for free). So perhaps I have just been unlucky, as the replacement bits have all worked fine.Would I use it all day every day in a commercial capacity, no...but with the repaired bits, it has worked well and helped me to get control of a very large garden (half acre+) which was very overgrown and needed a ton of work.
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3 years ago
Dave
Reviewer
5/5
Very Nice Item
Very nice item. Heat output pretty good. Written assembly instructio...
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ns are poor but I was sent a YouTube video link by the supplier which made things pretty easy to be fair. Some edges are sharp as reported by some, but maybe try wearing gloves and maybe try taking a bit of care? Worked a treat! Really pleased and would recommend.
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3 years ago