Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
graham cox
Reviewer
5/5
Hedger
Not used yet. Looks well made. Easy to start. Little bit heavy
3 years ago
Fiona McKinnon
Reviewer
5/5
They've Thought of Everything
Ordered this chainsaw for my husband. He is very ple...
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ased with it as it is easy to use and cuts through the wood really easily. The box comes with everything you need to use it safely. As well as spare chain for each of the two blades, and guards too, there is a safety visor, gloves and protective glasses. There is also an oil mixing container to mix the petrol and two stroke oil. It is easy to assemble.The supplier, Burrowmount are really good to deal with, and keep you up to date with the progress of your order, and when it will be delivered.
2 people found this helpful
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3 years ago
Claire Donnelly
Reviewer
5/5
Brings the Wow Factor to our parties!
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I bought this gas heater for my house and I was so impressed with it that I moved it into my Party business. The dancing flame is a huge hit and has become the main talking point at parties.It is powerful enough to heat for 30 people and heat output can be adjusted if it gets too warm.Delivery and packaging was fast from this seller, as expected shopping on Amazon. It uses the normal patio gas that are commonly used with barbecues so easy to find.I recommend using the video step by step instructions for set up. The link is on the front cover of the manual. All we needed was a screwdriver, which even came in the box.Thanks for the great product!
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3 years ago
Glen k.
Reviewer
5/5
Quality
Brilliant product
One person found this helpful
3 years ago
Mr A Gent
Reviewer
5/5
Great unit
Great unit so much quicker than a spade. Well worth the money
3 years ago
Jose G.
Reviewer
5/5
Su gran potencial
Ba perfecta un cañón de aireUn poco ruidoso y consume bastante
3 years ago
wayne windsor
Reviewer
5/5
na
there was a part missing this was sent out straight away all working
3 years ago
JORDI LA-ROSA LLADÓS
Reviewer
5/5
Alan Bracken
Reviewer
5/5
Absolutely stunning, definitely the best choice
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All arrived quickly and extraordinarily well packaged etc... be prepared for a little time to unpack and construct but it's easy to do if you follow the instruction. Its well worth the investment though as they look amazing, everyone comments. And I guess the real mark of customer service is when something isn't quite right, and we had a bent base on the second tower which whilst allowed completion meant it was slightly wobbly on it's feet. I emailed and the replacement part was with me within 3 days and now both our towers are perfect. Absolutely brilliant service and top quality product. If you want flame towers, I've not seen any better than these.
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3 years ago