Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Amazon Customer
Reviewer
5/5
greet item
easy to use
One person found this helpful
3 years ago
coleys4
Reviewer
5/5
Excellent Heater
Easy to build - worked first time
3 years ago
George C
Reviewer
5/5
Great machine and fantastic customer service
After purchasing 2 other named brands ...
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that let me down I was a bit concerned about buying another one from the internet. How wrong I was this is a fantastic piece of equipment well built and with a amazing set of additions that I did not expect. Comes with a small toolkit which would be handy to anyone that has not got a tremendous amount of sockets in their shed. Came packaged well and the instruction booklet although not straight forward is easy to understand one you have looked through a couple of times. Took around 1 hour to fully assemble all the parts and double check all screws and bolts tight as most machine require that little look over to ensure nothing loose. Fuelled up the unit with 2 stroke oil as per the supplied bottle and attached the hedge trimmer without the extension. Primed the carburettor and pulled the recoil starter and it fired up on the second pull. I proceeded to cut our hedge which was around 3 meters tall and upon first use seemed fine. During use I found it started to run on a little so I rang the supplier up and spoke to a gentleman who was very informative and gave me a couple of suggestions to slow the machine down. Went back to the garden and started the unit up on the first pull with no effort at all, previous manufactures that I had to start after stopping took some time this one did not. I completed the task in hand with ease apart from the very top, as I did try with another extension but I think will need to build my arm muscles up as unable to hold steady. This is no reflection on the machine just me being a weakling. Overall very satisfied with my purchase and feel I have finally found something which does what it says. I was also informed any problems contact direct and they will either talk through if adjustments or if a warranty claim will send direct from their stores. I felt very assured by this company and would not hesitate to recommend this equipment. My only minor snag is the nuts fall out of the extension tubes when you release the locking knob.
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3 years ago
Pauline Dale
Reviewer
5/5
Love this heater looks lovely on our Decking
Liked the look if it and the heat . I ...
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didn't like the cover it was very shiny and made it look obviously big covered up . I paid someone to put it together he said it took a few hours wasn't too bad ... I love it adds class to a patio or decking
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3 years ago
MM
Reviewer
5/5
Efficiente fino a quando...
Soffiatura potente quindi efficiente ottimo rapporto quali...
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tà prezzoDevo rettificare la recensione in quanto oggi durante l'uso e dopo 15 giorni dall'acquisto il pulsante dell'acceleratore si è spezzato in due senza nessun motivo fatto con una plastica veramente scadente e non ho più la possibilità di utilizzare il soffiatore
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3 years ago
Paul
Reviewer
4/5
Happy ish.
Always had a hand held blower but thought I would try a back pack. Easy ...
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to assemble and quite light on your back, there is a bit of vibration on your back but the noise level is lower than expected. Considering the blower is more powerful than my old hand held it isn't as powerful which is a bit strange. All in all not a bad product with hindsight I would buy the next model for more power.
One person found this helpful
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3 years ago
jacqueline rogers
Reviewer
5/5
Lovely heater
Been wanting one of these heaters for a year now and was very pleased...
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with the end result it looks lovely in the garden and generates a nice amount of heat was fairly easy for two people to put together but I would’ve struggled on my own very tall .... comes with a good quality cover to protect when not in use ... I had a few issues on how to get the ignition to work so I contacted customer service - I was pleasantly surprised to hear back with clear picture instructions with in 48 hours & I had just omitted to put the battery in. .. on another issue with the glass I contacted them again and once more I had a reply within 24 hours and all queries had been answered ..:: would def buy again .. was worth the wait
One person found this helpful
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3 years ago
Kev
Reviewer
5/5
Great budget chainsaw
I bought this chainsaw primarily to cut a large stump left by...
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others to a lower level (I dug all the earth around the stump first) and in the future for me to cut logs and timber so I can turn on a lathe.It was easy to assemble & fit the chainbar and chain. Once primed, it started and ran well, and was very easy to re-start.Safety brake works well, (kicked back only once and that was my fault!)Safety kit although basic is adequate for home gardening use. The mesh face guard will stop flying debris, I have prescription safety glasses provided by employer so didn’t need the goggles.The spare chains are a bonus as well. I thought I’d get through more than 1 chain on this stump but was pleased that 1 chain was suffice - there were a lot of vertical cuts on this job and it was just starting to blunt toward the end - there is a file provided to sharpen the chain.Had to tighten the chain 3or 4 times but that is to be expected and was easy to do - (loosen the chainbar locking nuts a bit, tighten the chain and then re-tighten the nuts).Neat carry bag (but only fits chainsaw with the 16” chain fitted).Toolkit has all the appropriate tools needed.All in all, a great budget chainsaw package with everything you need to get going (except fuel & oils). It’s not a chainsaw for professional arborists or tree fellers, but certainly good enough for use in the garden.Would I recommend - absolutely.
2 people found this helpful
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3 years ago
Sarah
Reviewer
5/5
Absolutely love it
Excellent, for a start it arrived two weeks earlier than expecte...
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d.It did take a couple of hours to put together. But we absolutely love the patio heater, with the uncertain times that we are living through and with me working from home must days, to relax I like to get out and spend time in the garden. The patio heater means that I will be able to spend all dry evenings through the autumn/winter in the garden. The heat that it gives off is fantastic, the weather is not cold enough to use it on full power.
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3 years ago
Michelle Page
Reviewer
5/5
Beautiful Patio Heater
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Love this patio heater, it looks amazing in my garden, the heat output is perfect and has kept us warm on cold nights. I'm so pleased I bought this, it's perfect.Customer service has been the best. Delivery was quick, I had the heater within days of ordering.
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3 years ago
David long
Reviewer
5/5
It runs and cuts
Its ok but brack fell apat so use weth out one
3 years ago
Miguel Alarcón
Reviewer
5/5
Cumple su función sin problemas
Si aceptable cumple mis expectativas
3 years ago
Cliente Amazon
Reviewer
5/5
Muy buen producto
Equipo muy potente con una relación calidad-precio más que aceptable
3 years ago