Lynn Stanfield
Reviewer
5/5
Our flame tower blew over in a storm and the glass smashed - this replacement fitted perfectly.
11 months ago
Dave
Reviewer
5/5
Found it easy to set up starts well enough. Half hours work and all doneQuite pleased actually
11 months ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Michael John Finch
Reviewer
5/5
It definitely does what it says on the can! Delivered, out if the box and away it went!! Had a diffe...
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rent make previously and it was irratic when it came to starting. From cold bit if choke and it fired up. As mentioned in other reviews, be nice if there was a holdall to use with it but still looking.
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11 months ago
FERNANDO MATINEZ RAMOS
Reviewer
5/5
Cumple expectativas
Buena relación calidad/precio
3 years ago
IAN DOUGLASS
Reviewer
5/5
Patio Heater
The product is perfect we were in decided whether to get the one with ...
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the music blue tooth or the one without but decided to get the one with the music blue tooth great feature, The other great thing is the size of the gas compartment you can get a much larger gas bottle in compared with similar ones which reflects in the price of the gas as the larger the bottle the cheaper the gas becomes. I would say the only downside is if the cover was made of a stronger material so that the edges of the heater did not chaff the cover but having said that it would not put me off buying the heater as it is made of good quality but you only get what you pay for.
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3 years ago
MR F.
Reviewer
5/5
Stylish, Safe, Superb!
Excellent patio heater. I have been using this outdoors fro...
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m Jan-April for an outdoor seating area of approx 20-30 people every Friday evening and it is fantastic. Really good heat produced, super stylist and very safe. Excellent focal point for any outdoor entertainment area. I Especially appreciate the safety aspect of this product, I don’t know the exact physics of how it works but the outer casing can be touched without any concern for customers getting burnt, yet the area you are standing in is perfectly warm. All round great product!
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3 years ago
Cliente Amazon
Reviewer
5/5
Ok
Ok
3 years ago
Cliente Amazon
Reviewer
5/5
Fantástico
Me encanta la forma súper fácil que tiene de arrancar. Sin embargo también ...
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tengo que decir que tuve un problema con el. A los cinco minutos de uso el acelerador dejó de funcionar, desmonté el gatillo y vi que la camisa se habÃa salido de su alojamiento, la coloque apreté el tornillo que la sujeta y a seguir soplando.
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3 years ago
Amazon Customer
Reviewer
5/5
Excellent product wonderful customer service
A great patio heater with overall heat...
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ing generating heat over a wide distance Customer service 2nd to none I had a small problem mainly my own fault and it was sorted within days My only concern is instructions could be better ie pointing out magnetic bar points forward to attach door panel
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3 years ago
Sean Patten
Reviewer
5/5
Leaf blower
Great machine. Powerful and easy to operate. Really quick at its job
3 years ago
Michelle Page
Reviewer
5/5
Beautiful Patio Heater
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Love this patio heater, it looks amazing in my garden, the heat output is perfect and has kept us warm on cold nights. I'm so pleased I bought this, it's perfect.Customer service has been the best. Delivery was quick, I had the heater within days of ordering.
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3 years ago