Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Alan Gudgeon
Reviewer
5/5
Stated up strait away good product
Liked
3 years ago
Jim Barry
Reviewer
5/5
Starts first time
Very powerful and lightweight
3 years ago
Cabbage
Reviewer
5/5
Quite a beast
Didnt realise just how big the was - more for a massive overgrown gar...
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den or something than a normal bit of strimming . Used it to clear brambles and nonsense on an allotment which was great, but due to its size doubt I'll be using it anywhere else. Happy with it though.
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3 years ago
Alan, Nairn
Reviewer
5/5
First Class Service
I purchased a BU-KO 2019 52cc Long Reach Petrol Multi-Functiona...
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l Garden Tool from Burrowmount just under a year ago and have been delighted with its versatility and it has made life much easier in keeping the garden neat and tidy.Recently though I had a problem with the carburettor and contacted them. The after sales service (which from a review I read before purchase and made me choose Burrowment to buy it) was simply excellent.A quick personal email response resulted in a follow -up from a technician who immediately offered to arrange the return for its repair. The administration department took over and within 48 hours a courier was at my home with a pre-paid label to be applied to my Multi-Functional Garden Tool to go back. Ten days later it was returned and working well again.Burrowmount are a small family business which prides themselves in their customer service. No matter how good a product, problems can always happen so even more knowing there is a superb after sales service available is really important. If I could give them more than five stars I would.
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3 years ago
Miguel
Reviewer
5/5
Corrijo: Anclajes de motor se despegaron en un año. PERO ME ENVÍAN LA PIEZA.
EDITO: ME...
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ENVIARON LA PIEZA A CASA SIN COSTE. BIEN HECHO.De los tres soportes que anclan el motor a la "mochila" (dos abajo y uno arriba), después de un año de uso, el de la parte superior se ha despegado sin más, la pieza de goma se ha separado de la de metal (ver fotos). A consecuencia de ello, el motor se "balancea" y arriesga a caer al suelo, por lo que no puede usarse, es peligroso. El producto sigue estando en garantía porque lo compré hace menos de dos años. ¿Cómo puedo hacer para solicitar sustitución o reparación en servicio técnico?
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3 years ago
Federico L.
Reviewer
5/5
Buon soffiatore senza tante pretese
Salve ho acquistato questo prodotto in amazon ware...
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house per poco piu di 70 euro mi e stato spedito dalla germania,il pacco era stato restituito in precedenza lo si capiva ed era gia stato aperto e assemblato,non aveva nessun segno o graffio,il libretto di uso e manuntenzione e stato bene sfogliato in precedenza ma l articolo funziona perfettamente.Io lo uso da hobby per il mio giardino e magazzino debbo dire che e utile,non e particolarmente potente essendo una sottomarca...ora non e piu disponibile ma lo trovate in vendita con altri nomi e marche su amazon a poco piu di 105 euro ma e identico ad essi.
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3 years ago
Amazon Customer
Reviewer
5/5
Fantastic customer friendly service
We bought the heater during “lockdown “in order...
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to get the maximum use of the garden. The assembly instructions were easy to follow and once assembled it was fairly easy to move into position. We’re looking forward to using it over the winter.We had a small problem with the glass tube but customer services were fantastic. They could not have been more helpful and sorted it out immediately. We wish more companies took as much pride in their customer relations.
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3 years ago
Viking
Reviewer
5/5
Bon souffleur.
J'ai à nettoyer environ moins de 30 m de chemin goudronné recouvert d'a...
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iguilles de pin, de pommes de pin et autres brindilles. Le travail se fait en 3,4 mn, efficacement. Je trouve la soufflerie suffisamment puissante pour ce travail. Ce souffleur démarre finalement pas trop mal si on suit à la lettre le mode d'emploi (il me semble que le réservoir doit être complètement rempli pour un bon amorçage). Le port sur le dos n'est pas désagréable (il n'est pas lourd) et les bretelles tiennent bien.
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3 years ago