lendignan
Reviewer
3/5
Nice chain saw if only the oil didn't leak
11 months ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Chloe Messenger
Reviewer
3/5
Looks good, not much heat though
The heater looks great, is taller than I was expec...
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ted however.There’s no where to put the blue tooth speaker (which is just a cheap looking thing)I don’t think it gives off great heat, I was sat next to it and still freezing.We had it on for a couple of hours and the gas ran out! Very surprised at how much gas it uses! Such a shame as it’s so expensive to buy, which means I won’t really be using it very often.
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3 years ago
Alan, Nairn
Reviewer
5/5
First Class Service
I purchased a BU-KO 2019 52cc Long Reach Petrol Multi-Functiona...
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l Garden Tool from Burrowmount just under a year ago and have been delighted with its versatility and it has made life much easier in keeping the garden neat and tidy.Recently though I had a problem with the carburettor and contacted them. The after sales service (which from a review I read before purchase and made me choose Burrowment to buy it) was simply excellent.A quick personal email response resulted in a follow -up from a technician who immediately offered to arrange the return for its repair. The administration department took over and within 48 hours a courier was at my home with a pre-paid label to be applied to my Multi-Functional Garden Tool to go back. Ten days later it was returned and working well again.Burrowmount are a small family business which prides themselves in their customer service. No matter how good a product, problems can always happen so even more knowing there is a superb after sales service available is really important. If I could give them more than five stars I would.
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3 years ago
john nevin
Reviewer
5/5
Good buy
Very happy arrived on time
One person found this helpful
3 years ago
Amazon Customer
Reviewer
4/5
Looks fantastic, performs well and is great value for money.
After admiring the des...
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ign abroad we chose this based on the reviews, appearance and price. Yes, it takes a while to assemble and some metal edges are sharp but overall the quality is good. It’s sturdy, throws a good heat over a decent area and is a real showpiece in the garden.
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3 years ago
fº JAVIER
Reviewer
5/5
todo perfecto
todo bien
3 years ago
Cliente Amazon
Reviewer
5/5
Muy buen producto
Equipo muy potente con una relación calidad-precio más que aceptable
3 years ago
Chris
Reviewer
5/5
Good value would recommed but be careful when operating
BU-KO are great value tools...
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I also have a BU-KO backpack leaf blower working hard for two years with little maintenance. I like this hole auger it's great value with all the accessories needed to go to work.But remember it's a Auger they can do real damage to the operator if used incorrectly so if in doubt don't buy it just get a professional to make your holes
2 people found this helpful
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3 years ago
Kraus
Reviewer
5/5
Excellent rapport qualité prix
Excellente machine, facile à prendre en main. Après 30 ...
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min d'utilisation, le support du bras à cassé. Suite à un courrier avec le vendeur, celui-ci m'a renvoyé la pièce défectueuse très rapidement.Je recommande cette machine ainsi que le vendeur.Très satisfait de mon achat.
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3 years ago
Kerry
Reviewer
5/5
Fantastic find, love it!
What a great find! This patio heater has brought our patio...
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to life, no more cold evenings and heading indoors when the sun goes down, we have had some great evenings enjoying the heat and ambiance provided by this heater. It is the talk of our friends and we have shared the link on numerous occasions to others who love it as much as we do. Easy to put together and use, the cover provided is a great addition keeping it looking like new. The photos don’t do it justice but gives you a feel for how it looks. We have not needed to use it on full heat as it kicks out so much heat, making it efficient to run as well. Great product and superb communication while awaiting delivery, thank you.
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3 years ago
S1000rr
Reviewer
5/5
Trés bien
Trés bon produit, pour le prix, j'aimerai qu'il prenne un peu plus de tour, ...
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mais souffle trés bien, mieu que le styl de mon pere prévu pour les cantoniers.Plastiques de moins bonne qualité que le stil, mais on peut pas tout avoir, pour 2h00 non stop puis 15 min toutes les semaines, il fonctionne trés bien, je recommande. Facile à monter
One person found this helpful
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3 years ago
paul
Reviewer
2/5
very difficult to manouver
It must be noted that this product is extremely tall and...
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top heavy so should be secured if being left out side....it is extremly difficult to maouver when gas is inside as the cylinder keeps sliding around and because it is so tall. The heat out put is small..
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3 years ago
Denis Krüger
Reviewer
5/5
Viel zu laut
Gute Leistung
3 years ago