coleslawbogusiewicz
Reviewer
5/5
Very good product, great seller, perfect communication with the customer.
I recommend
11 months ago
Alison cotton
Reviewer
5/5
Great buy
It’s well worth the money
3 years ago
rob
Reviewer
5/5
Sitting out at night on the decking relaxing
The heater is perfect and was coming i...
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n 50 pounds cheaper than all the competition. I would definitely recommend buying from you. Great packaging. Took around an hour to assemble and it gets hot pretty quickly it also looks fantastic as soon as you switch it on. We love sitting outside at night with it.
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3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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3 years ago
Cliente Amazon
Reviewer
5/5
nguyet nguyen
Reviewer
5/5
Very nice,
This heater very nice, but very difficult to fix, the end work well
3 years ago
tom joyce
Reviewer
5/5
Arrived on time and works as it should
3 years ago
paul
Reviewer
5/5
Good
Good does the job
3 years ago
Mohamed kebe
Reviewer
5/5
Bien
J'ai bien aimé c'est pratique
3 years ago
Cliente Amazon
Reviewer
5/5
Muy buen producto
Equipo muy potente con una relación calidad-precio más que aceptable
3 years ago