Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
Show More
Show More
ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
Show Less
Show Less
11 months ago
Janis Kagis
Reviewer
5/5
Good
Ok
3 years ago
Vicky
Reviewer
4/5
Amazon Customer
Reviewer
3/5
Hard to assemble/ sharp metal causes cuts
First off it looks great now it’s actual...
Show More
Show More
ly assembled- 3 hours hard labour .The product is very hard to put together & the instructions have lots missing & forget to tell you bits , thus making you have to take bits apart to actually finish it , the sheet metal is RAZOR SHARP - several cut fingers & knuckles later , *this should come with a safety warning .Now it’s up & on it looks great & nice & warm
9 people found this helpful
Show Less
Show Less
3 years ago
Richard Hope
Reviewer
5/5
Great product
Very good product, easy assembled.
3 years ago
M Weselby
Reviewer
5/5
Does what it says on the tin..
Bought as we had a number of deep holes for a lot of...
Show More
Show More
fence posts..the box was damaged upon receipt, thankfully nothing missing or damaged. It starts easily, does what it's designed to do quickly. Let's hope it stands up to a lot of use .only time will tell, recommended...
Show Less
Show Less
3 years ago
serge rex
Reviewer
5/5
Après 2 utilisation très bien.
Soufflage feuille et terrasse et allées. Trés bien.
3 years ago
OLEH MASLOVSKYY
Reviewer
5/5
Adam
Reviewer
5/5
Good value, reliable and great customer service
Have had this for just over a year ...
Show More
Show More
now. Easy to put together, not heavy to wear, starts first or second pull. Good amount of power to it, works well even on large quantities of leaves or very wet leaves. Noisy! But to be expected of a 2 stroke. So make sure you wear ear protection. Had a slight issue with the fuel filler cap after about a year of ownership, but the company sorted that quickly without any quibbles.
One person found this helpful
Show Less
Show Less
3 years ago
Denis Krüger
Reviewer
5/5
Viel zu laut
Gute Leistung
3 years ago