martyn appleton
Reviewer
5/5
Jim Barry
Reviewer
5/5
Starts first time
Very powerful and lightweight
3 years ago
bogdan
Reviewer
5/5
perfect
excellent value for money
3 years ago
Janis Kagis
Reviewer
5/5
Good
Ok
3 years ago
Amazon Customer
Reviewer
4/5
The effect it gives
Love the effect of this heater makes a real statement
3 years ago
jean louis ferre
Reviewer
5/5
tres bien
reçu ,essayé , nickel
3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
Amazon Customer
Reviewer
5/5
Wonderful product with amazing customer support
I purchased this patio heater to en...
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sure I would get much more benefit from my revamped garden. I just loved the stylish appearance especially the stainless steel finish. While it is tall, it is so easy to move with the wheels and definitely has the wow factor. It is very important to me that customer service and support is available on any item I purchase and I have never before encountered the support and communications I have received from Burrowmount. I definitely recommend
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3 years ago
Client d'Amazon
Reviewer
5/5
Très déçue de cet achat , et A pas acheter
J'ai acheté ce souffleur , que des problème...
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s , arrivé avec pieces casser , dès la première fois que je me en sert , le cache en plastic arrière moteur derniere Echappement fond et prend feu , à cause du mauvais joint pare flamme de l'échappement , vraiment déçue et fait beauxoup de bruit en marche , de plus article pas identique à la photo .Attend la réponse du vendeur au sujet de ces divers problèmes.Nouveau problème avec ce souffleur , joint d'échappement qui s'effrite et qui fait fondre le cache moteur arrière , je déconseille cet achat , de plus le vendeur est de mauvaise foi , je lui envois les photos , il repond message vide , super vendeur , A fuire ce vendeur
6 people found this helpful
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3 years ago
ian smith
Reviewer
5/5
Easy to set up
Not used yet but looks great
3 years ago
cristinaeibar
Reviewer
5/5
Perfecto! y sobre todo el vendedor
Hola.La maquina perfecta, pero queria recalcar que ...
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el vendedor ha sido muy amable, ya que me habia ido de vacaciones y no habia nadie en casa y se ha preocupado de contactar conmigo y llegar a un acuerdo para entregarlo 10 dias mas tarde.La maquina llego el dia acordado y funciona perfectamente. Calidad -precio perfecto, no se puede pedir mas.Muchas gracias y lo recomiendo.
4 people found this helpful
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3 years ago
Adrian D
Reviewer
5/5
Looks good - Read the instructions.....Carefully.
It is not hard to put together al...
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though the instructions are misleading. Pay close attention. Its easy to miss some screws on the frame, and also to not ensure the side where the panel drops in to cover the gas bottle is the side where the controls are. We had to take it half apart again. Mkae sure the slots at the bottom face the same way as control knob. You have been warned! Other than that its fine, reasonable output, looks good, and the cover that comes with it is also pretty reasonable quality. Would I buy it again at that price. Yes I would.
One person found this helpful
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3 years ago
Mr. K. Parker
Reviewer
5/5
Good quality heater - they are not all the same.
After reading reviews of many simi...
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lar products I settled on this one due to many more positive reviews than most of the alternatives which had comments re poor quality and cut fingers from sharp steel edges. This was a bit more expensive but it turns out well worth the extra cost. There are so many on the market, many are cheaper, glad I paid a little extra for the quality.Very well made, sheet steel well finished with no sharp edges, easy to build up (make sure you study the diagrams VERY closely, I gaffed a few times but on checking back it was because I hadn’t looked closely enough at the drawings).Looks great, decent heat (in strong winds/breezes like all patio heaters whatever the design it will struggle).Two points to note -firstly nothing in the instructions re fitting the battery (a quick note to and reply from the seller sorted, great customer service)Secondly make sure you get the right propane cylinder to fit the regulator supplied. I got the wrong one (standard Calor 13kg propane) when it should have been Calor Patio Gas. No fault of the supplier, just be aware.All in all well pleased with the product and service.
2 people found this helpful
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3 years ago
noe vizcaya gonzalez
Reviewer
5/5
Buen funcionamiento pero le falta potencia aunque por el precio que tiene no se puede pedir mas
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Me gusta porque es bastante cómodo en la espalda aunque al rato se siente pesado como todos estés aparatos. Apariencia moderna y robusta. Lo uso para soplar el jardÃn y restos de desbrozadora etc en resumen es una buena herramienta .
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3 years ago
Adrian Goggin
Reviewer
5/5
Good product, great visually, absolutely amazing after service care.
I very rarely ...
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write reviews, only if something good, or bad, really stands out which is the case here. Firstly the negative, the first time we used the patio heater the glass tubes cracked, however the service provided after I contacted them was absolutely stunning. Speedy email responses, which switched to mobile calls with their specialist who quickly diagnosed the issue and sent through a new glass tube and some additional dropper screws to allow more air through which has worked really well.The patio heater itself is very eye catching and generates a fair amount of heat, I'm not convinced that the Bluetooth speaker is worth the additional cost as it's very fragile and tinny but that is a small thing.However to end on a positive, I would recommend that you can purchase this eye catching product and still be very reassured by the fact that should there be an issue the post sale support is fantastic.
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3 years ago
Amazon Customer C Stevenson
Reviewer
3/5
A bit of a disappointment
On paper, sounds very good, and I saw a review which rate...
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d it highly. All the tools, plus two extension poles, so worth a try. However, you see many of these with identical hardware badged under different brands.First problem was the handle - it had a locating lug but there was no corresponding hole in the shaft to locate the handle into, and so the handle could not be fitted without drilling a hole in the shaft - I didn't do it. So there is a picture of the shaft and the handle with the lug.Starting it up, the throttle sticks on high. The design of this is the same on all the other clone ones I saw, not very good.The label for choke operation was put on upside down, so choke would be off when you thought it was on.The plastic felt very cheap, and the accessories were very flimsy and lightweight.Good points were the splined shaft, and the fact the shaft ran in bearings, but were they good quality?It's heavy, and after trying it for a few seconds on the hedge cutter, I drained all the fuel and asked for a refund.Sending it back was ok, a pre-paid label was issued, but dropping it in at a Post Office was a pain - it's a big heavy box.Having said that, refund was smooth so I can't complain about that.Most of it was made in PRC , but some bits had 'Japan' stamped on them.You pay your money and you take your choice, except P.R.C has eliminated most of the competition.
3 people found this helpful
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3 years ago