LEVEE
Reviewer
5/5
colis arrivé en mauvais état
colis mal fait avec éléments endommagés; mode d'emploi ma...
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l conçu avec images trop petites d'où difficultés au montage; l'appareil est conçu avec une tétine et devrait l'être avec un record vissable comme cela est plus courant maintenant; c'est très difficile de trouver un tuyau de gaz simple et surtout une autre tétine coté détendeur.
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3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
Alain
Reviewer
5/5
El producto es de mala calidad y el vendedor no respeta la garantÃa Europea
Estoy muy ...
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decepcionado por partida doble. El producto sufrió dos averÃas los primeros 14 meses. Varias protecciones se soltaron y se cayeron los tornillos. La segunda averÃa se debió a un mal diseño de la correa para arrancar el aparato. Esta se partió.Me puse en contacto con el vendedor para reparar el aparato y me dijeron que ya no estaba en garantÃa. Les indiqué que en Europa la garantÃa por ley es de dos años y asà lo indica también la propia ficha del vendedor. A pesar de estar cometiendo una ilegalidad, no quisieron reparar el aparato. Nunca más con este vendedor. Muy decepcionado también con Amazon que permite que algunos vendedores como éste engañen a sus clientes.
One person found this helpful
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3 years ago
Tony Mallon
Reviewer
5/5
I am delighted to say that the engine is strong enough to ...
The product is very w...
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ell made.Simply self assembly of the plastic hoses etc takes about 15 to 20 mins. All parts and acessories as advertised (safety googles gloves etc) were also supplied.I live in a rural area and I bought it primarily to clear debris and loose stones from my access lane on a periodic basis. I am delighted to say that the engine is strong enough to complete this task much more efficiently than compared to using a brush. It also does the job in a shorter timeframe. Perhaps the only slight complaint is that there is a noticeable vibration being transmitted through the back padding that becomes a little bit unconfortable after approximately 10 minutes of use. I countered this vibration by inserting a small cushion between my back and the padded shoulder support supplied with the machine. It's a little bit awkward but adequate. In my opinion, the machine is not robust enough for commercial day to day operations however, for the price paid for the machine (€151 in March '18) it is certaintly excellent value for money and more than adequate for ad hoc domestic use.
8 people found this helpful
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3 years ago
mrs j hogan
Reviewer
5/5
Great value
Great power in it. Excellent value for money
3 years ago
Amazon Customer
Reviewer
5/5
Did the job
Started first time every time after that
3 years ago
Yulia
Reviewer
5/5
Muy bien
Muy bien! Todo funciona bien!!
3 years ago
Vincent Connolly
Reviewer
5/5
Good value
Very good value that's why I bought two would recommend to anyone
3 years ago
tom joyce
Reviewer
5/5
Arrived on time and works as it should
3 years ago
Amazon Customer
Reviewer
4/5
Hedge trimmer
Good hedge trimmer
3 years ago
Dub dot
Reviewer
5/5
Does what it needs too
Light and does what you need
3 years ago