Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Amazon Customer
Reviewer
5/5
Great product!
I have been using this chainsaw over the last month and in terms of ...
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value for money it has been excellent. I previously only used Makita chainsaws but the excessive price difference didn't validate another big name brand purchase. I have already cut about 100 logs, some over two foot in diameter and this product has been very efficient thus far. It makes short work of large logs, and to me at least, it is quite similar in its functioning and quality to a Makita.
10 people found this helpful
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3 years ago
Miguel garcÃa martinez
Reviewer
5/5
3 years ago
Sean
Reviewer
5/5
Useful bit of Kit
I wish I bought this earlier works well and saves so much time.Th...
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is came with tool kit spares etc.This is powerful and be careful if you hit a root it will grab and spin as all these tools do, cut the root out and carries on.. it makes very light work of digging 800mm holes and will save you a small fortune on post fix keeping a clean tidy post hole.Customer services are one of the best I have ever dealt with! sorted a small issue immediately and send replacement for a delivery damaged item which I received next day,, Thanks guys!
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3 years ago
Sylke
Reviewer
5/5
Schrott beim 3.anmachen
Im Grunde ok, aber beim 1.Gebrauch und beim 3.Anziehen, hat is...
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t die Rückholfeder des Starters hängen geblieben und die ganze Automatik hat sich bei laufenden Motor in ihre Einzelteile zerlegt! Konnte gar nicht so schnell das Gerät abstellen, die Metall auf Metall Zerstörungsgeräusche klangen nicht gut!!!
One person found this helpful
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3 years ago
Cliente Amazon
Reviewer
5/5
Muy potente
Para limpieza alrededor del caserÃo. Ninguna queja
3 years ago
Maggi
Reviewer
5/5
Not had chsnce to use it yet hence stars missing.
I haven't given top stars as yet,...
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purely because knowhere does it say, that right now you cannot purchase a gas bottle! We found an empty 5 kilo one, from years ago in our garage, otherwise god knows when we could have thought to buy one! It seems restaurateurs bought so many gas bottles to keep customers warm outside, that they're now in short supply and government has put a ban on selling them. You can only swap an empty for a full bottle. The 5 kilo wont last very long but, its all we have! The heater itself is beautiful and now we can try it out!
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3 years ago
Amazon Customer
Reviewer
5/5
One happy husband
Brought for my husband for Xmas he’s well pleased with it
3 years ago
Mr D.
Reviewer
5/5
Nice weight and helpful service.
This blower is not too heavy and feels nice to use...
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. It blows the leaves very well and the blower tube is light and easy to direct.The supplier was very helpful with some questions I had about the product and helped me get the most out of the machine.I have even enjoyed picking up the leaves this year!
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3 years ago
tom joyce
Reviewer
5/5
Arrived on time and works as it should
3 years ago
Matthew
Reviewer
5/5
Great Product
Firstly great product and first class after sales, After six months a...
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part became faulty, Within 2 two hours of contacting the company a full reply come and within 48hours a replacement part delivered. The product and after sales are second to none and wouldn't hesitate in recommending the product.
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3 years ago
Fairise P.
Reviewer
5/5
3 years ago
liam caffrey
Reviewer
5/5
It does do what it's did cut the grass
All to like no problems so far so good
3 years ago
Pop
Reviewer
5/5
Je recommande pas!!!
Bonjour. C'est pas du tout comme dans le descriptif. Haut parleur...
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à 1 euro sur Wish,des plans de instalation non complète pièces qui manque ou tordues,verre de chauffage cassé. Instalation en 4 heure avec des files de fer parce que il était incomplète. Je recommande pas!!!
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3 years ago