Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Jack Henriques
Reviewer
5/5
Works like a dream unless you have really wet clay soil with a pile of weeds and tree routes but tha...
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t would be the same for any tiller. Just wait a week or so for it to dry and remove tree rootes. Moverd it over to an area not so wet and it worked like a dream. Didnt expect so many extras. mixer and gardening gloves really useful not to mention the extra spar plug. That will defintly come in handy because finding the right one is so difficult.
Intrstuctions not fantastic but if you have done flat packs its OK to work from the picture.
Definily a good buy.
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11 months ago
Big pauly
Reviewer
4/5
Lorena
Reviewer
5/5
perfecto y super rápido la entrega
perfecto
3 years ago
Sarah Strudwick
Reviewer
5/5
dennis owen
Reviewer
4/5
Does the job
Doses the job
3 years ago
Mark
Reviewer
5/5
Great product and service
Very glad I purchased this heater, it looks great and gen...
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erates good heat. We’ve even managed a couple of evenings sitting out in the freezing cold in December with it. Neighbours have commented on how nice it looks. Easy enough to put together although will take a bit of time but don’t let that put you off. After sales service has been really good too, had heavy winds which caused the heater to blow over and the glass tube smashed. They replaced it free of charge immediately, didn’t even expect them to. Don’t bother looking elsewhere!
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3 years ago
C. Andrews
Reviewer
5/5
Elegant, fabulous, mesmeric
We wanted a larger, attractive patio heater and this ce...
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rtainly fits the bill. It came on time, early in fact and after we had checked everything was in the box and intact (it was) we chickened out of assembling it till the following day. In fact we needn't have worried as the video of the assembly, recommended by the seller, made everything much simpler and we had no problems. The end result was most attractive and enhanced our seating area brilliantly. We had one issue on lighting the heater initially: we contacted the seller and their response was superb. A new part was sent out immediately and this we fitted and all was well. The flame effect, particularly at night is entrancing. We highly recommend both the heater and the seller.
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3 years ago
David Harris
Reviewer
5/5
Terrific after sales service
The product arrived well-packed and complete with some...
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useful extras (like additional cutting heads) and safety kit. The instructional video was useful but bits were for a different model (no real problems). The machine worked very well. A loose choke cover meant a lost air filter but this was promptly replaced free of charge.
3 people found this helpful
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3 years ago
Frank Tschäpe
Reviewer
5/5
Die Lieferung ist unvollständig
Kann das Produkt nicht einsetzen
3 years ago
FERNANDO MATINEZ RAMOS
Reviewer
5/5
Cumple expectativas
Buena relación calidad/precio
3 years ago
Cliente Amazon
Reviewer
5/5
Ok
Ok
3 years ago
Denis Krüger
Reviewer
5/5
Viel zu laut
Gute Leistung
3 years ago
Fairise P.
Reviewer
5/5
3 years ago