jayme
Reviewer
4/5
Rien à redire sur le produit qui est en tout point conforme. Pour le montage il faut juste prendre s...
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on temps et bien suivre les étapes. Les pièces ne sont pas toujours faciles à distinguer les unes des autres ( les montants surtout), ce n’est pas de l’Ikea mais j’ai connu pire. Et puis n’oubliez pas de monter le detendeur avant de fermer les parois latérales ( il suffira d’en démonter une si cette étape est oubliée).
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11 months ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
jean louis ferre
Reviewer
5/5
tres bien
reçu ,essayé , nickel
3 years ago
Amazon Customer
Reviewer
5/5
Good value
Good value A little bit heavy could do with a full Harness
3 years ago
Alain
Reviewer
5/5
El producto es de mala calidad y el vendedor no respeta la garantÃa Europea
Estoy muy ...
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decepcionado por partida doble. El producto sufrió dos averÃas los primeros 14 meses. Varias protecciones se soltaron y se cayeron los tornillos. La segunda averÃa se debió a un mal diseño de la correa para arrancar el aparato. Esta se partió.Me puse en contacto con el vendedor para reparar el aparato y me dijeron que ya no estaba en garantÃa. Les indiqué que en Europa la garantÃa por ley es de dos años y asà lo indica también la propia ficha del vendedor. A pesar de estar cometiendo una ilegalidad, no quisieron reparar el aparato. Nunca más con este vendedor. Muy decepcionado también con Amazon que permite que algunos vendedores como éste engañen a sus clientes.
One person found this helpful
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3 years ago
David Harris
Reviewer
5/5
Terrific after sales service
The product arrived well-packed and complete with some...
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useful extras (like additional cutting heads) and safety kit. The instructional video was useful but bits were for a different model (no real problems). The machine worked very well. A loose choke cover meant a lost air filter but this was promptly replaced free of charge.
3 people found this helpful
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3 years ago
Wolfgang Löser
Reviewer
5/5
Gut und gùnztig
Immer wieder
3 years ago
Maggi
Reviewer
5/5
Not had chsnce to use it yet hence stars missing.
I haven't given top stars as yet,...
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purely because knowhere does it say, that right now you cannot purchase a gas bottle! We found an empty 5 kilo one, from years ago in our garage, otherwise god knows when we could have thought to buy one! It seems restaurateurs bought so many gas bottles to keep customers warm outside, that they're now in short supply and government has put a ban on selling them. You can only swap an empty for a full bottle. The 5 kilo wont last very long but, its all we have! The heater itself is beautiful and now we can try it out!
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3 years ago
Raymond
Reviewer
5/5
A lovely feature for the patio
Very pleased , looks great .
3 years ago
Pat
Reviewer
5/5
Great Patio Heater.
I am very pleased with this purchase. Was a bit of a challenge ...
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to put it together, but once understood where and how the bits bolted together all was fine. It is tall but still quite easy to move about - make sure the two glass tubes (and gas bottle) are not in it when you tilt it 45 degrees on its wheels to move it to its working location. For four of us sitting on our decking to 11pm one evening recently, it kept the chill at bay and even on the high setting, the gas bottle dial had not even moved after three hours of use. The bluetooth speaker is great to and quite powerful. The speaker replaces the front door panel knob/handle and is still easy to get on and off to charge up and turn on. I am very happy with this and we have nicknamed it the Shard! Great item with good heat out put, just what we wanted.
8 people found this helpful
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3 years ago
Fairise P.
Reviewer
5/5
3 years ago