Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Deanne nugent
Reviewer
5/5
Llegó a tiempo previsto. Facil de montar, solo hay que conectar tubos y añadir mezcla de gas y aceit...
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e. 6 o 7 tiras de la cuerda y arrancó. Tiene potencia. 200 metros de jardin en 5 minutos. Y tengo arboles de paraiso (con 10 mil bolitas) y encinas con todo su flor y hojas. Funciona bien con cesped artificial y jardineras. Pesa un poco pero no lo voy a usar todo el dia. Cable para parar el motor estaba desconectado y no podia apagarlo. Solucionado con solo volver a conectar cable. Lo recomiendo por su precio y potencia.
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11 months ago
A P
Reviewer
5/5
Starting the chainsaw
Thanks for the chainsaw which i got today.Everything in the b...
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ox also a spare sparkplug.I assembled the saw and primed 10* pulled out choke and with blade brake on pulled starter cord....fired 2nd pull pushed in choke and ran great....when engine warm i adjusted tickover down a tad...Thanks Good Saw If i get 2/3 years i think great value to.
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3 years ago
nicola mullins
Reviewer
5/5
Great machine
Brought this to reduce a large hedge in long garden, it did job beau...
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tifully. It was very easy to assemble, not too heavy, for reference I am 58 and not big and strong! - hedge cutter does not go through anything above about 15mm but if I needed I just used the chain saw attachment. Starts first time every time, changing heads can be fiddly in that the internal rod sometimes stays in and you have to pull that separately but not a big problem. Only have this 4 days but so far very good machine. Excellent service from Burrowmount, plastic cover for chain saw came loose and got chained! they sent a replacement straight away.
2 people found this helpful
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3 years ago
Amazon Customer
Reviewer
5/5
Excellent product wonderful customer service
A great patio heater with overall heat...
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ing generating heat over a wide distance Customer service 2nd to none I had a small problem mainly my own fault and it was sorted within days My only concern is instructions could be better ie pointing out magnetic bar points forward to attach door panel
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3 years ago
fº JAVIER
Reviewer
5/5
todo perfecto
todo bien
3 years ago
Les
Reviewer
5/5
Good value for money
All good thankyou
3 years ago
Jean-Jacques
Reviewer
5/5
soufflerie efficace même a bas régime ?
Au moment de l'achat Je n'ai rien a dire sur c...
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e souffleur après un essai d'une petite heure je n'ai pas ressenti le poids du moteur très agréable sur sa manipulation et par son efficacité .Après une semaine d'utilisation un petit problème est intervenu au niveau du starter je ne peu pas me servir de cette tirette étant bloquée cette panne m'inquiète j'ai peur que ce moteur fonctionne en continue avec le starter ouvert pour résumer simplement je ne sait pas si il est en position ouvert ou fermée . J'ai averti mon vendeur mais je n'ai pas de réponse pour le moment . En tous cas chose étrange c'est que ce moteur démarre aussi bien à froid que à chaud . Très inquiétant ?
4 people found this helpful
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3 years ago
steve
Reviewer
5/5
BU-KO stainless steel pyramid patio heater
This is a very good quality product it a...
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rrived on time and was well packaged. It was easy to put together for anyone with some DIY skills although it is a fair bit of work and takes some time. All the main steel edges are folded over to avoid sharp edges and everything fitted together well. The instructions were ok although some parts were pre-assembled (which simplyfied things). All parts seem to be of a high quality and the look when constructed is very smart. The supplied cover is also decent quality with a zip from top to bottom. The heater looks good when lit giving out a fair bit of light and the heat output is ok although not as much as our previous heater which had a large heater grill and big umbrella reflector to beam heat down - this was expected as it is different type of heater to the previous one. It is easy to manoeuvre without the gas bottle on board but like all of these it is difficult when heavy bottle is in the unit. I would definitely recommend this for anyone who wants a pyramid shaped heater with the flame in glass tube effect.
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3 years ago
Mr D.
Reviewer
5/5
Nice weight and helpful service.
This blower is not too heavy and feels nice to use...
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. It blows the leaves very well and the blower tube is light and easy to direct.The supplier was very helpful with some questions I had about the product and helped me get the most out of the machine.I have even enjoyed picking up the leaves this year!
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3 years ago