DURAND GUILLAUME
Reviewer
5/5
Puissance de soufflerie
Bon produit à un prix très intéressant.
3 years ago
Client d'Amazon
Reviewer
5/5
Bill
Reviewer
5/5
LIKE A KNIFE THROUGH BUTTER.
Got this package as the previous one from another supp...
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lier would not start, nearly broke my wrist on the KICK BACK. This saw is a dream starts first time with little effort. Not using it to cut down tree's just some savage pruning but no doubt it could handle a tree or two so long as you are confident.
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3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
Amy Callaghan
Reviewer
5/5
Not easy to assemble
Allow 3 hrs to assemble .Its not easy to assemble but the inst...
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ructions are very good.Be extra carefull the edges of the stainless steel pannells are razor sharp .I recieved multiple hand cuts as a result.May be wear gloves while assembling the heater .Once you get it put together its a great job.The heat out put is very good .
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3 years ago
Caroline Conroy
Reviewer
4/5
Beautiful garden feature
It’s a beautiful heater as a decorative feature on the pat...
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io. The real flame in the tubular insert and design of the tower is stunning. I do feel the heat output could be higher. I love it though! One part of the frame was damaged on arrival but customer service was excellent and the part was swiftly replaced.
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3 years ago
Dr. C Wilson
Reviewer
5/5
3 years ago
mr john potter
Reviewer
5/5
Good service
Works very well
One person found this helpful
3 years ago
wayne windsor
Reviewer
5/5
na
there was a part missing this was sent out straight away all working
3 years ago
Alistair Vallance
Reviewer
5/5
Lovely patio heater
Received this product earlier than expected, had a few little i...
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ssues building it but mostly just not reading the instructions properly, one cut on the finger near the end getting the cellophane off the sides, had read previously to be careful of this, the product is very big, however we are delighted with it, the heat from it is good and light from it is amazing when you put the heater up full and see the flames going up the glass, good purchase.
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3 years ago
Brian Gardner
Reviewer
5/5
First impressions excellent!!
This is a very good saw, especially at the price.I ha...
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ve been using chainsaws for 45 years. I usually buy Husqvarna, which are outstanding, but would have cost £500.This saw is very nearly as good, and with 2 bars and 4 chains it is easily comparable.It always starts, is powerful enough for me, and is lighter than a comparable Husky. I have just felled and logged up an 80ft sycamore, admittedly green, but the chain doesn't need sharpening yet!There was a small issue with the starter unit, and another with the chain tensioner. Both were solved by return of post replacements.Can't fault the after sale service!I will recommend this saw, and would buy another, but I don't think that I'll need one for a while!!
One person found this helpful
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3 years ago
bourgault
Reviewer
5/5
Yulia
Reviewer
5/5
Muy bien
Muy bien! Todo funciona bien!!
3 years ago