antonela rusalim
Reviewer
5/5
Good Value for money
Good Value for money
One person found this helpful
3 years ago
warren bradley
Reviewer
5/5
Just perfect
I cannot fault this product or their customer service I originally pur...
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chased this item before I went away on my holidays however the delivery date they specified was when I was away so I contacted them to ask if they could deliver on a specified day when I returned within 10 minutes of sending my email I had a reply stating that they would deliver on my specified day at no extra cost to myself I arrived back from my holiday and my patio heater was delivered on the day I arrived back brilliant service and the patio heater is first class simple to to put together and looks fantastic far better than my old one with the added bonus of the cover to protect the heater when not in use and it looks great.also as an added curtesy the company also contacted me to make sure that the product was delivered safely without any damage I have recommend this product to a few friends as everything from start to finish was just perfect this is how all companies should treat there customers I will certainly use again thank you.
5 people found this helpful
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3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
Derek fenlon
Reviewer
5/5
Worth the money
Would highly recommend. Easy to use and assemble.
3 years ago
Baluarte Rym s.l
Reviewer
5/5
DURAND GUILLAUME
Reviewer
5/5
Puissance de soufflerie
Bon produit à un prix très intéressant.
3 years ago
antonio
Reviewer
5/5
Potente
Hola,buenas tardes, he comprado el soplador de 72 cc,por que querÃa potencia y...
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la verdad es que tiene muchÃsima, estoy satisfecho,arranca muy bien y es cómodo. lo recomiendo.Lo mas importante, tuve un problema que yo mismo ocasione, y me puse en contacto con la empresa, que por cierto se han portado muy bien, rompà una pieza y se han volcado en solucionarme el problema enseguida, asà da gusto comprar en esta empresa, te sientes respaldado, muchas gracias.
12 people found this helpful
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3 years ago
P. Sweeney
Reviewer
5/5
Highly Recommended
I ordered 2 of these Patio heaters and have been extremely pleas...
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ed with them. I have had so many compliments of how trendy and cool they look in the garden. Have been able to have some fantastic nights in the garden because of the heat these heaters give. They were very easy to put together and would recommend them. Two of our friends have ordered them after seeing ours. The company was great to deal with and communication with them was first class.
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3 years ago
Chris
Reviewer
5/5
Good value would recommed but be careful when operating
BU-KO are great value tools...
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I also have a BU-KO backpack leaf blower working hard for two years with little maintenance. I like this hole auger it's great value with all the accessories needed to go to work.But remember it's a Auger they can do real damage to the operator if used incorrectly so if in doubt don't buy it just get a professional to make your holes
2 people found this helpful
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3 years ago
neil37
Reviewer
4/5
Stylish and generates a reasonable amount of heat.
Was reasonably easy to assemble ...
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but does take a morning - lots of pieces - and the instructions aren't great. Looks good and seems to work well. Not that easy to manoeuvre given its height but okay on a firm surface with the wheels. It is at risk of blowing over in strong winds so I've taken to attaching it to the drainpipe with a strap when not in use .
One person found this helpful
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3 years ago
FERNANDO MATINEZ RAMOS
Reviewer
5/5
Cumple expectativas
Buena relación calidad/precio
3 years ago
antonio
Reviewer
5/5
Lo sconsiglio...
Usato appena 2 volte e mi ha subito dato problemi meccanici, va a tut...
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ta potenza senza toccare l'acceleratore. Attrezzo molto pesante e quindi scomodo da usare con la tosasiepi e motosega. Scocca di plastica molto fragile. Capisco che non si possano avere grosse aspettative visto il prezzo, ma così è troppo.
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3 years ago